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Hilton Paris La Defense: Traveler Reviews

4.0 of 5
2 place de la Defense | Le CNIT - BP 210, 92053 La Defense, France
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Hilton Paris La Defense
Ranked #11 of 37 hotels in La Defense
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465 reviews from our community

Traveler rating
    108
    215
    82
    39
    21
See reviews for
Families
69
 
Couples
141
 
Solo
37
 
Business
146
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Santa Monica, California, United States
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
“Great Hotel with Tremendous Customer Service”
4 of 5 stars Reviewed November 5, 2012

A great hotel in a great area, but the differentiating factor is the Customer Service. Tremendous restaurant staff and front desk staff really add to the experience at this hotel. This is a hard hotel to find, as signage from the street is non-existent, but once you get there, it's excellent! Great value

Room Tip: call ahead to find out how to get here and where to park!
See more room tips
  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Brian K about Hilton Paris La Defense
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephaneMercier, General Manager at Hilton Paris La Defense, responded to this review
November 13, 2012
Dear Brian K,

I would like to sincerely thank you for your kind comments regarding our restaurant and front office teams. This is a great encouragement for everybody!

With regards to difficulties in finding our hotel, kindly note that GPS details on how to come and where to park is indicated on your confirmation of reservation. We are however currently working on improving information provided to our Guest in a clearer and visible manner.

We do look forward to welcoming you back in our hotel for a future visit to Paris.

Sincerely yours,

Stéphane Mercier
Hotel Manager
Stephane.mercier@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
29 reviews 29 reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
“Oasis of tranquility”
4 of 5 stars Reviewed November 5, 2012

Never been to La Defence before - but what a spot. Great for Metro line 1, 10 minutes to Arc de Triomphe. This hotel was SO quiet, no traffic noise at all - would highly reccomend to the light sleepers amongst you. The staff were very helpful when we requested a change of room due to a really strong cigarrette smell and moved us right away.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask Helen S about Hilton Paris La Defense
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephaneMercier, General Manager at Hilton Paris La Defense, responded to this review
November 13, 2012
Dear Helen S,

Thank you for your kind comments. I am pleased to read that you had a pleasant stay and that service provided by our team made your stay enjoyable.

Dear Helen S, team and I look forward to welcoming you and your family back to the Hilton Paris La Défense very soon.

Sincerely yours,

Stéphane Mercier
Hotel Manager
Stephane.mercier@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wolverhampton, United Kingdom
Top Contributor
71 reviews 71 reviews
48 hotel reviews
Reviews in 31 cities Reviews in 31 cities
73 helpful votes 73 helpful votes
“Basic,Clean and No Atmosphere”
3 of 5 stars Reviewed November 3, 2012 via mobile

We used this hotel for a 3 night stay, whilst visiting Paris. We regularly use Hilton hotels and this has to be one of those that we would not return to. The hotel is in the business area of Paris and as expected is used business people. However we have used Hilton business hotels before and none have lacked atmosphere as much as this one. Something was missing but we are not sure what it is ??

We booked a double double room and as we are Gold Hilton members we would have thought we would have be given an upgrade but we weren't - this was a first for us. The hotel was very clean, the room was very basic just beds tables etc, no extras. We had to keep ringing for extra items such a milk, coffee etc. there were limited bath amenities and no bath robes, slippers etc. Our room looked into the shopping mall which made the room very dark.

The reception check in did not explain hotels details we had to keep asking, this gave us the impression everything was an effort for them. We used the bar and resturant on one of the evenings and food was ok. We also used room service and this was ok.

We would not return to this hotel.

Stayed October 2012, traveled with family
Was this review helpful? Yes 1
Ask JHart10 about Hilton Paris La Defense
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephaneMercier, General Manager at Hilton Paris La Defense, responded to this review
November 13, 2012
Dear JHart10,

Thank you for taking the time to post a review on Trip Advisor. We were sorry to learn that you were disappointed with your recent stay at the hotel despite your positive appreciation of our overall service.

Indeed atmosphere is really important for a hotel and it would appear that we failed to meet your expectations, for which I sincerely apologise.

Kind regards.

Stéphane Mercier
Hotel Manager
Stephane.mercier@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, Arkansas
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“4 days in paris”
4 of 5 stars Reviewed November 2, 2012

Away from the city center but easily mooving with metro.Clean and very spacious room.Bed was very comfortable and for me having problem to sleep a nice surpriseBreacfast was good
and espessialy orange juice fantastic.The lady trying to find table for the people not nececery.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask antoinnete s about Hilton Paris La Defense
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephaneMercier, General Manager at Hilton Paris La Defense, responded to this review
November 13, 2012
Dear antoinnete s,

I would like to thank you for taking the time to complete a Trip Advisor survey following your recent visit to our hotel. All guest feedback is extremely important to us and we appreciate your participation.

Further to your comment regarding our breakfast hostess, I would be most appreciative if you could provide me with some details which bring you to your conclusion.

Dear antoinnete s, I look forward to reading from you soon.

Sincerely yours,

Stéphane Mercier
Hotel Manager
Stephane.mercier@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winter Garden, Florida
Senior Contributor
38 reviews 38 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
“The Ultimate”
5 of 5 stars Reviewed November 1, 2012

The hotel is located in the business district of Paris connected to a mall that has anything you would ever need. Also the metro and RER are there too. You can get to it all without going outside and with Oct. being the raining season this is very nice. The rooms were very quite. The concierge was great and most helpful. Breakfast was great. Rooms are very spacious I would stay their again.

Room Tip: rooms are all great face the inside I like high floors normally less noise.
See more room tips
  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Linda W about Hilton Paris La Defense
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephaneMercier, General Manager at Hilton Paris La Defense, responded to this review
November 13, 2012
Dear Linda W,

Thank you very much for your positive feedback regarding your recent stay with us. I am pleased to read that you had an enjoyable stay and found our hotel location to your convenience.

We look forward to welcoming you back when you next require accommodation in town.

Yours sincerely,

Stéphane Mercier
Hotel Manager
Stephane.mercier@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sofitel Paris La Defense
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Additional Information about Hilton Paris La Defense

Also Known As:
Hilton Paris La Defense Hotel La Defense
Hilton Paris La Defense Hotel
Hilton International Paris
Hilton Paris
Paris Hilton
Address: 2 place de la Defense | Le CNIT - BP 210, 92053 La Defense, France
Phone Number:
Region: France > Ile-de-France > Hauts-de-Seine > La Defense
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Family Hotels in La Defense
#7 Luxury Hotels in La Defense
Price Range: $$
Hotel Class:4 star (4*)
Reservation Options:
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