We used this hotel for a 3 night stay, whilst visiting Paris. We regularly use Hilton hotels and this has to be one of those that we would not return to. The hotel is in the business area of Paris and as expected is used business people. However we have used Hilton business hotels before and none have lacked atmosphere as much as this one. Something was missing but we are not sure what it is ??
We booked a double double room and as we are Gold Hilton members we would have thought we would have be given an upgrade but we weren't - this was a first for us. The hotel was very clean, the room was very basic just beds tables etc, no extras. We had to keep ringing for extra items such a milk, coffee etc. there were limited bath amenities and no bath robes, slippers etc. Our room looked into the shopping mall which made the room very dark.
The reception check in did not explain hotels details we had to keep asking, this gave us the impression everything was an effort for them. We used the bar and resturant on one of the evenings and food was ok. We also used room service and this was ok.
We would not return to this hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 13, 2012
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Thank you for taking the time to post a review on Trip Advisor. We were sorry to learn that you were disappointed with your recent stay at the hotel despite your positive appreciation of our overall service.
Indeed atmosphere is really important for a hotel and it would appear that we failed to meet your expectations, for which I sincerely apologise.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.