The title of the review says it all.
On arrival we were greeted professionally and politely and overall the staff were attentive at all times. However, the venue itself was disappointing to say the least, especially the West Wing. A purpose built, mid 60's style wing, leading off the Castle.
Both of us had imagined our room to be in the Castle. and on check in, we were guided to Room 14, in the West Wing. A standard box room, with the usual fare, TV, Wifi, Shower, Bath etc. etc. etc. How disappointed were we on opening the door, given the price paid (just under £100 per night). We were a little jaded but decided to go with it. It was for only two nights and in all honesty, putting our disappointment to one side, it was adequate.
The bed was comfortable, albeit very small. At 6'1" my feet pocked out of the bottom. My travelling companion is 6'7" and found it to be too small. The furniture was a little too cheap and modern given the ambience that Best Western are attempting to portray at the venue and to be honest, it could have been a box room anywhere in the world.
On a down side, the bathroom smelt of damp and the finish was lacking. Skirting boards were missing, the bath frontage was loose and there were a number of hygiene issues, with black mould around the plughole, and spiders webs in the corners of the room. The shower was laughable, and at one point sprayed fresh air, rather than water, the pressure was inconsistent. On reporting this to the night porter, no resolution or offer to fix was discussed. We just received an acknowledgment. Needless to say, the matter was brought to Reception's attention first thing the next day and a room change offered.
The original bedroom had a few cleaning issues too, the comp mints were soft and I did wonder how long they had been sat there. And, on counting, I saw at least seven spiders perched high on the ceiling. I felt like I didn't want to sit on the bed, although it was clean, the impression the room gave was that it would not be clean.
The alternate room we we moved into was far better, and more in keeping with what one would expect. Room 26, in the Castle. It was spacious, cosy, with a four poster bed, albeit similarly sized as the first bed (i.e. a little small if you happen to be over 5'10" tall). The bathroom was modern and well fitted and the overall feel of the room was far superior. However, yet again the water pressure of the shower was poor. And on taking this up with Reception we were advised to turn on the sink taps prior to showering, to allow for the hot water to make it up to the room ... ??? The suggestion worked, but, should your guests have to do this in order to be provided with a hot water shower.
Now, I have stayed in and seen many strange places in my time, but never have I come across such an issue with showering. It is reasonable to assume that, given the stature this venue is trying to portray the most generic of tasks, such as taking a shower, should not turn into a game of Krypton Factor. And this is something that I feel the Hotel needs to address. It really does let you down.
On a better note, the full English breakfast was lovely, although it missed baked beans... The TV reception was fine, albeit Freeview... there were no satellite channels available. The Wifi was reliable throughout the property and the staff were friendly and attentive.
Overall, I had and still have mixed feelings over the experience. I do not think it was value for money and could find far superior properties all around the world for a fraction of what was paid to stay here. I suppose you take your chances. It's pleasant but definitely not great!
Ask to stay in the Castle. And if the water pressure is bad. Try the sink taps first or ask Receptio...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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I can understand your disappointment when you were expecting a room in the castle and you were allocated a room in the west wing, although this is what you had booked. On all our literature, website and through booking agents we do clearly state that a room in the west wing is an annex to the main castle. We obviously don't want people to arrive and be disappointed so we try and make it as clear as possible prior to arrival. The beds in both the castle and the west wing are of standard sizes, although we do have some king sized beds on request. Nothing in the booking stated that you wanted a larger bed otherwise we could have arranged this. However on a more positive note I am pleased that you enjoyed breakfast, enjoyed the free wifi and found the staff to be friendly and attentive.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.