The resort is 1hr 30mins away from the airport. We were unlucky to have a horrible driver. The road was very windy and he was driving erratically. I have never ever been car sick in my life, but this time I got really sick. I can easily say it was the worst drive ever. It made me to not ever book a resort that far from the airport. The resort is ok, but very run down. It is in desperate need of renovation. Rooms are somewhat clean (in surface). The maid cleaned the most obvious things. Our bathroom counter was never cleaned; you could see the soap and water spots we made the first day. They stayed there during our whole week. She never moved the soap, or things in the counter to clean..and I tipped her very single day.
Staff: The overall attitude was "oh well"; many waitresses didn't give a damn about customers. I was one of the few people that tipped. I literally tipped every day, every meal. Do you think that made a difference? I also had brought packs with 6 perfume samples -expensive brands. I would give to the waitress or bartender in addition to the tip. It made no difference. They would take their time to bring the drink to you at the buffet. The waitresses and the staff who serve drinks at the bar would rotate. The two bar tenders who were decent and did their job well were Chever and Kaisha. They were always smiling and had a great attitude. I wish all the staff learn from them. There was another bartender, Elfrida, who although made good drinks, she should not be at the bar. She did not care that people on vacation wanted the music playing. As soon as she came to work at the swim up bar pool, she would turn the music off. Despite the fact that many people would ask her to turn on the music, she would make excuses after excuses and never turned it on. Thank God, other people were not like that. I went and complained at the Guest services. She talked to someone on the phone and told me that the iphone was being updated at the moment.. I said.. it's been off for almost 2 hrs. How long does it take? She then told me go to the Piton bar to talk to the Bartender's manager (Brian). I said," I came and told you, you should take care of it". Regardless, after waiting another 30 mins, I decided to go to talk to Brian. He said he will take care of it. I didn't see him come by or the music turn on. When Elfrida's shift was over, the one who replaced her turned on the music. This went on every day. Very disappointing. Overall attitude of the staff was not good. Some looked that they didn't want to be there.
Pools and Beach: Pools are old and the bottoms are very stained. They look gross. I thought they had sand in the bottom, but after the pool guy cleaned them, I realized, it wasn't sand, but it was stain. I have never seen pools in conditions like that. The best pool was in the swim up bar. It was in a better shape than the other pools. They do clean them every morning (sometime after 8 o'clock you see them start cleaning and you waiting for them to finish to go to the pool).
The beach is very, very small. Swimming area is the size of a large pool. It is roped off.. People swim outside the rope area, not being aware that it is roped off for a reason. I love the salt water, but I didn't swim much at the beach. I was very disappointed at the size of the beach and the swimming area. Also, the water was not as clear as in other Caribbean islands. We spent most of the time at the swim up bar pool.
Food: I can say it was the best thing in this resort. It was decent, nothing fancy but good. However, the food at Trattoria seemed that it wasn't freshly cooked. The pasta was always soggy, not al dente. The first time I ate the snapper at the Waterside, it was really good, The second time was very dry and overcooked. I couldn't finish it. Not sure if it was freshly cooked either. The buffet at the Cove was good. No complains for buffet food.
Grounds; Very beautiful. There were many areas with beautiful flowers. There were cats around the Cove restaurant, but they were not a nuisance. They would never come near you to beg for food. There were some people who would give them some food. It didn't bother me. There are plenty of mosquitoes there, so bring spray. It rained there every other day- very disappointed :(. One day after the rain, there were many mosquitoes at night. I counted the mosquito bites, I had 31 in one leg and 17 in the other. They didn't itch much though, but my legs looked like I had a reaction.
Last day: We received a letter in the room that said that they had limited courtesy rooms for the day of check out, and if we wanted one, we should contact the front desk on the day of check out. So, on that day, I woke up early and called the front desk at 6:55 am. The person at the front desk picks up the phone and hangs up without saying a word. Then I call again.. no answer..no matter how long it rang. So, I decided to go to the front desk- our room was not close. When I arrived there, they had just changed shifts (that explained why they were not picking up the phone, they didn't want to bother with the last minute things- again it shows their attitude). I was the first one to register my name, so I had the choice to request the best time for me. I requested a room from 3-3:30 pm. We had to leave at 4:00 pm. At 2:45 we go there, and I let them know I am waiting for the key. The guy said we will give it to you at 3:00 because someone else is using the room. Well, after many requests, I got the key at 3:20. We go to the room only to find used towels. We didn't know we had to request clean towels. I don't know their system, but they should give you clean towels with the key. Overall I wasn't happy at all with the service at this resort.
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- Also Known As:
- Smugglers Cove Resort And Spa
- Smugglers Cove Hotel Cap Estate
- Almond Smugglers Cove Castries
- Smugglers Cove Resort & Spa St. Lucia/Cap Estate