My family and I spent two weeks at smugglers over the Christmas and New Year period. On arrival you are greeted with a cool cloth and a drink…definitely needed after the hour and a bit drive from the airport. After receiving room AND safe keys the buggy takes you and your luggage to the room (thanks to Jimmy and Niles for helping us). We wandered down to the bar a straight path from our rooms: 424, 461, 462 and 472 (this being the furthest away).
Since this was the first port of call I'll start with the bars…there are 3 open during the day, 2 in the evening and 1 after 11pm. This is on top of a bar in all 4 restaurants to serve drinks with meals. A big thank you to all the bar staff, too many to name but here are a few favorites’: Vince, Javin, Javid, Joanna, Tamara, Chris, James, Elefreida(?), Safraz, Hyacinth and of course no one can forget Bryan and Rufus :-D A little courtesy goes a long way and some visitors need to remember this along with their manners when asking for drinks, you have access to drinks from 10.30am till 2am sufficient to enjoy your self every night. The storm affected the Islands water so the blenders were out of action for a little while, but even without the legendary BBC drink there was plenty of choice. Rum punch, wine, spirit and mixer or ask the staff to recommend a drink…both Vince and Javin have some great choices.
There are 3 bookable restaurants, one is an adults only and I understand that during low season the closure of these is rotated daily. The cove is buffet style, open for breakfast lunch and dinner. People say there is a lack of choice but this is down to them…how can a buffet not have choice?! Omany and Nancy in the restaurants are amazing, top service from both of them….they aren't the only ones so many to name yet again.
If on holiday you feel the need to keep active, you can choose Pilates, yoga, water aerobics, tai chi and a whole lot more…Cowboy is the main man when it comes to the exercise side of things so big up to him as he does a lot with what little is available.
So then there is the entertainment…on rainy days there are games to grab and play and when the sun shines beach volley ball and other beach games…the man of the moment for activities is Chacho (with a little help from Dre, Chantel, Chenika(?) and Shannon on the music)…he works his butt off trying to please everyone without the credit or budget he deserves. You'll find him during the day trying to make sure everyone is enjoying themselves and come the evening dancing with the international movement dancers in some fantastic shows…bringing back the volcano, the St Lucian folk story and musicals being our favorites. Hope this continues as it livens the evenings up and for repeat visitors is a nostalgic look at how the resort used to be…
We didn't experience any issues that weren't fixed within a few hours: we needed a 2nd key for the room, so we asked and received. The air conditioner broke, it was reported and the nicest guys came to fix it…within 2 hours it was fixed the water cleared up like nothing had been wrong. Our rooms were all standard rooms containing a hairdryer, toiletries, clean towels, a flat screen TV, coffee percolator and a fridge…not sure how others have missed out on this.
Our rep for trips was Valencia, again an amazing lady who went out of her way to come and wish us Happy New Year on her day off, this was the same fabulous attitude we received from everyone we met in St Lucia.
Cant say we really used the water sports but were able to change our beach towels when needed and we were told we could sign up for pedalos, kayaks and a water ski taster…so really something for everyone.
The hotel is also looked after by some great security, keeping us safe when we don't realise it so a big Thank You to Victor and Bennett you guys were great looking out for us.
Regarding the Island we did a lot: Horse riding, ATV's, Tours, Deep Sea fishing and zip lines all were equally fab…We even did Jump Up :-)
All in all Smugglers Cove is a great hotel with fantastic staff, the general management need to give more credit and appreciation to the people that make it work…that’s the staff that deal with the customers day in and day out. Yes it may be a bias review as this was our 4th time but something keeps us going back and some of our party have already booked again…so our advice…ignore the negative reviews go knowing that it is a tropical island your visiting and the hotel isn't sandals…its a family hotel that means kids running wild, young people drinking but everyone having fun :-D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.