We arrived and even though they had 3 planes arrive around the same time and check in was chaos, they were efficient in getting evryone to their rooms in a timely manner. The only thing i found with the checkin process was that there was no "front desk", and patrons didnt know where to go or what to do for the process of check in. An improvement would be to install what would appear as a standard lobby counter so that new arrivals could easily see wherer they need to go and possibly form a line as to avoid confusion.
Once situated it was entertaining finding one's way around. The paths are very twisty turny and in the evening when dark is somewhat poorly lit. While we found it amusing, i could see how others would not like this feature. Some areas where very well lit, but up in the Baboneau area it was very dark. There are lots of directional signs to let you know where the pools, lobby, Piton Lounge, and other major items are located. The entire resort was constantly cleaned and there was none of the waste smell that was present at other resaorts we have stayed at in other countries. The rooms also did not have a musty odour like we have experienced before. The buffet was very well managed and i liked the fact that you were seated, it didnt seem like a feeding trough. The food was excellent, with lots of variety at dinner time and had great flavour. pools were very nice, clean and spacious. There was several pools for different atmospheres. kids were in one, activities in another, swim up bar in another, adults only in a quieter area, and another lounging type area. The ocean was marvelous. It was far warmer than i have experienced in the past in other areas. The staff, is super friendly, and the presence of cleaning staff was formidable!
One suggestion is that the management look at the bartending situation. Need more batenders as it was a fairly common practice to wait in line for a beverage. The BBC is a fantastic drink, I highly recommend it.
the resort is on a hill and walking up and down slight grades is a necessity. If walking is a struggle, you may find it difficult to move around. There are shuttles around, I am not sure how efficient this is as we didnt need or use them. It was a marvelous way at combatting the possible weight gain from the buffet and bbc's.
Alough we had no issues with our room, a neighbouring couple had some issues with their toilet and A/C unit. I was happy to hear that the issues were addressed promptly and fixed properly, so that there was no residual issue.
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- Also Known As:
- Smugglers Cove Resort And Spa
- Smugglers Cove Hotel Cap Estate
- Almond Smugglers Cove Castries
- Smugglers Cove Resort & Spa St. Lucia/Cap Estate