Where do I begin?
WELL LET'S START WITH THE ARRIVAL...
10pm at night &, if you arrive with a large group, it is chaos! No reception, just a Guest Services Room with 3 people sat within & TWO OUTSIDE IN THE LOBBY WITH THE GROUP trying to hand out keys & people settled. Just terrible organization when they know a large group is arriving.
NEXT - THE ROOM - DELUXE GARDEN VIEW SUITE...
I would not put my dog up in this room. It was disgusting! Since it was 11pm when we got in we decided to stay & not unpack. We were not & did not put up with it.
SO WE GOT AN UPGRADE - NEXT DAY & $180 LATER (they tried to charge us $300)...
We got a 1 bedroom suite as a result of our complaint (& willingness to pay in order to get out of the hovel). The upgrade was a one-bedroom-suite. Marginally better but:
1. Rising damp on the bathroom walls.
2. Overgrown walkway to front door.
3. No hot water in a morning.
4. Ants & bugs all over the place.
5. Toilet broke last day.
6. Sewage flushing open into an open pipeline at the back of the building.
MULTIPLY WHAT YOU READ ABOVE BY AT LEAST 10...
We know that this happened to at least ten other people that we met. A couple we were travelling with changed their rooms at least three times because they did not want to pay for the upgrade. Another couple we met pulled right out & went to the local Sandals resort. You decide!
OK - SO NOW THE FINE DINING...
The confirmation voucher stated that there was a "dress code" & most people took this to mean at the a-la-carte restaurants (not at the buffet). This would have been normal in every other resprt we've been to in the past. No such luck here!
Day 1 - Monday - My husband went into the buffet in smart shorts & a golf shirt. Allowed.
Day 2 - Tuesday - My husband & a travelling companion went into the buffet in smart shorts & a golf shirt. Not - Allowed. Both were turned away & informed that there was a dress code in place everywhere except on Saturday`s & Mondays.
My husband went to the lobby to complain to no avail, so both went back to the room to change into long trousers.
As he went back to the restaurant another lady was complaining. Her husband did not even bring any long trousers & she was livid. She brought the manager into the conversation & together with my husband they voiced their complaints. I won`t go into a long drawn out dialog here but the maanger was really condescending to both people. Terrible customer service. Just terrible.
BOTTOM LINE - If you`re going to try to elevate the ambience in a restaurant try:
1. Not flipping the tablecloths over so that they show with less stains.
2. Use real napkins instead of paper napkins. We did not see a real napkin (even a-la-carte)!
I`m not a fan of wristbands but what they mean is that people get served without delay. Every time you walk into a resaurant at this place you`re in a long lineup where the girl takes your numbers before seating you. EVEN IN THE BUFFET. JUST STUPID!!!!
NOT ENOUGH SHADE...
This is a small resort packed to the max. There was not enough shade for the numbers that were present.
NOT ENOUGH BEACH TOWELS...
Went twice to the hut to get towels changed. Both times they had run out.
NOT ENOUGH SERVICE AT BARS...
Often one person on duty with 10+ to serve. Sllooooooooowww!!!
I could go on but I think that you get the picture. Too bad! The place has a lot of potential & many of the staff are very friendly. I just see the place as very poorly managed & penny pinching at every juncture!
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Hotels.com, Expedia, Caribbean Online Mgt Corp., BookIt.com, Despegar.com, Booking.com, TripOnline SA and Tingo so you can book your Smugglers Cove Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Smugglers Cove Hotel Cap Estate
- Smugglers Cove Resort And Spa
- Almond Smugglers Cove Castries
- Smugglers Cove Resort & Spa St. Lucia/Cap Estate