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“Beautiful but Remote and a Little Noisy” 3 of 5 stars
Review of Cap Maison

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Cap Maison
4.5 of 5 Resort (All-Inclusive)   |   Smugglers Cove Dr, Cap Estate, St. Lucia   |  
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Hotel website
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Hotel amenities
Ranked #1 of 2 Hotels in Cap Estate
Washington, DC
Senior Contributor
45 reviews 45 reviews
38 hotel reviews
Reviews in 38 cities Reviews in 38 cities
102 helpful votes 102 helpful votes
“Beautiful but Remote and a Little Noisy”
3 of 5 stars Reviewed May 4, 2013

We stayed a few nights at Cap Maison after getting a super deal online. It's a small resort (more of a large luxury beach hotel, really) and is indeed quite beautiful. The white stucco buildings with the terra cotta roofs look like an embassy compound somewhere in the Mediterranean. The flowers and trees are also beautiful, and the two beaches both afford a great view of the sunset.

But be warned: This place is nowhere near most of St. Lucia's attractions, so you are going to be spending some *serious* money on cabs. Even going to dinner at Rodney Bay will cost you at least $30 US a couple, round trip, plus tip. If you are planning to do activities anywhere in the south part of St. Lucia (near the Pitons), prepare to spend hundreds on cabs. That is no exaggeration: A ride from the airport to Cap Maison was $80 US plus tip--and they always want a tip--and to one of the Pitons was about the same. Even going to Pigeon Island nearby is $12 US each way. There is zero public transit. And St. Lucia has tiny roads and no sidewalks outside of the cities, so do not even think about walking anywhere. Overall, during our four-night/four-day trip, we spent close to $400 on cabs.

The other wanting aspect of Cap Maison was the service in our otherwise gorgeous, spacious, and well-appointed room. First off, the minibar was warm--and the milk for the next day's coffee was in there. It took about three phone calls and one in-person request to get the fridge replaced with one that worked marginally better. I would not have bothered, but the wife takes cream in her coffee, and drinking milk that has been unrefrigerated all day is not a wise idea. (Why don't they just use the sealed mini-creamers instead of an open porcelain creamer?) Another time, it took multiple calls to get housekeeping to clean our room--we had the "Do Not Disturb" sign up during the morning--and then the housekeeper didn't leave us any toilet paper.

Another weird thing was the LED lights in the ceiling that stay dimly lit all night and day; there was apparently no way to turn them off. At night, I want the room to be dark, not just dim.

There were other minor quibbles that didn't bother us but might bother others: Contrary to the website, the mattress is not a Tempur-Pedic but a conventional mattress--though very comfortable. Also, there is (again, contrary to the website) no DVD player in the room, but that was OK with us. The coffee maker was a French press, to my delight.

One thing to note is that that due to thin walls or the large glass windows, you get a lot of outside noise in the rooms. The first night, there was some kind of event way over at the hotel restaurant, with some announcer on a PA system blaring after 10PM. (We had been up since 4AM that day.) They did turn it down after I complained--but then another staffer actually called me back on the room phone, waking us up again. Also, having a room near the main entrance means you hear every word of early-morning conversation among the hotel staff, as well as the diesel buses that take the housekeepers to work.

One positive thing was the breakfast. On weekends, it's a buffet--and it's great. Omelette station, various types of fruit, sausage, bacon, pancakes (though, strangely, you have to ask for butter), banana bread, etc. On weekdays, you had to order off a menu, but our package included breakfast, so that was OK too.

Lunch at the on-site restaurant was tasty but expensive, like everything else in St. Lucia. The supposedly "large enough to share" tapas were not. But we managed. I will say that the restaurant staff were great; on our last morning, the one gent packed us a nice takeaway breakfast just before it officially opened, as we were about to leave.

Cap Maison also is not near any activities, other than the hiking at Pigeon Island. (which has great views and is worth seeing. Also, it has a fantastic little beach restaurant--Jambe de Bois). Again, that's a $12 US ride each way plus $6 US per person entry fee. There are two beaches--one right below the restaurant and one just north of the main area--but both are sort of a DIY affair; if they had snorkel equipment for borrowing, I wasn't aware of it. And the water was probably too cloudy for that anyway. It is not the white sands/blue water you might think of when you think the word "Caribbean." Still, it was very nice for swimming, and the sunsets were stunning.

My conclusion: If you are not planning to visit Soufriere/the Pitons/anything other than Rodney Bay and Pigeon Island, then this might well be a great option for you. If you do have activities planned at those other areas, just be sure to figure lots of cab fare into your budget--and bring some earplugs. I think that for most visitors to St. Lucia, Cap Maison will only be worth it if you can get a huge discount to make up for all the pricey cab rides.

Room Tip: Avoid being near the restaurant/main pool if you don't want to hear late-night partying. Avoid b...
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  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RossCS, General Manager at Cap Maison, responded to this review, May 10, 2013
Thank you very much for taking the time to write your review following your recent stay with us

I would like to apologize for the minor service niggles that you experienced and as is customary I always share these with our team to ensure that we aim to improve in all areas of service

I wanted to mention that your review gives the impression that there are not any attractions close by and these are a few of what guests can experience;

18 Hole Championship Golf Course - 4 minutes away
National Tennis Centre - 5 minutes
Rain Forest Zip Line - 15 minutes
Horseback riding - 10 minutes
Snorkeling - some of the best just off our beach
Pigeon Island - 4 minutes - which you mentioned in your review
Rodney Bay with its bars, restaurants and casino

I would also mention that hire cars can be rented for as little as US$55 per day

There is also a great package which shares the St Lucian experience between the south and north of the island which is called "Peak to Beach"

Thanks again for your comments

With kind regards

Ross
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435 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (115)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Winter Park, Florida
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 3, 2013

We just came back from staying at Cap Maison for a week celebrating our 10 year wedding anniversary. The views and grounds are beautiful and the service was excellent. Since we were celebrating a very special occasion, they gave us a bottle of champagne and also included us on their weekly sunset cruise!

The restaurant there is great with high quality food and talented chefs. Many people come from other resorts to eat there for the food and the breathtaking views. Also, the same restaurant serves food by the pool and room service. The beach bar & grill is good too.

We stayed in a garden view one night and then a junior ocean view suite the rest of our stay. While the garden view was quite nice, I think the junior ocean view was the best deal and the direct ocean views made sitting out on our balcony a favorite spot. One thing that I think they can improve on is sound proofing the rooms a bit more and providing additional shades. The sun comes up very early and the room is quite bright by 6:00 AM or so. Also, the crickets at night and birds at sunrise are quite loud and every room has at least two doors with window slats / louvers (with screens) that do not fully close. It just makes it difficult to sleep in. I would think that there could be an easy fix.

As a general note, taxis on the island are pretty pricey and there is not much within walking distance (since Cap Maison is at the northern tip and there is a lot of elevation). Renting cars seemed difficult or pricey if just for a day or two, but we met another couple who booked a car for the week in advance for only $300 total. With the 90 minute taxi ride from the airport costing about $90 each way, if you are comfortable driving in the island hills and on the left hand side... renting a car seems like a good choice and will give you added freedom. All-in-all a very nice island and I think Cap Maison is one of the best boutique hotels there!

Room Tip: Room 15 was excellent and had an ocean view. Most trims appear to have very good views (even garden...
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RossCS, General Manager at Cap Maison, responded to this review, May 7, 2013
Thank you very much for writing your review following your recent stay with us

I am so pleased that you enjoyed your time and thank you for your positive comments on service, ambiance and our restaurant.

I will look into your comment re light penetration within the room you occupied and thanks for pointing it out

With kind regards


Ross
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Nottingham, England, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed May 3, 2013

What a superlative experience we just had at this excellent resort/hotel!

My fiancée and myself had our first visit to St. Lucia a week ago and we were lucky enough to be able to afford the exclusive, private and luxurious Cap Maison establishment. Lets be frank: this is high-end accommodation and service, set in fastidiously maintained gardens and with a wealth of private amenities including a top-class restaurant, secluded beach bar, well-appointed gym, luxury spa and multiple pools and lounging spots. Places like this don't come cheap and we did get a special rate. However I would still have considered it to be money more than well-spent, even at the full price.

We got out of the resort a few times for daytime and night-time activities but really, we would have been happy staying on the resort grounds because the ,'feel' of the place was just so tranquil, yet friendly and warm.

I want to give a special mention to the following cap maison team members who gave outstanding service, entertainment and who were just damned nice people to interact with:

Matthew - assistant manager and super-nice gent
Ross - general manager good guy to chat with and runs a tight ship!
Craig - Beach bar manager, pool tech and all-round legend
And the chef from Wales whose name I sadly forgot.

We had such a good time that we caught the St. Lucia bug big time. We will be back, baby!

Alex

Room Tip: Get one with a plunge pool.
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RossCS, General Manager at Cap Maison, responded to this review, May 7, 2013
Dear Alex

Thanks very much for your review following your recent stay and it was lovely to read that you had a great relaxing stay with us and that Cap Maison suited what you needed from your important holiday time, away from work etc

Even though you were very comfortable within Cap Maison - it was good to read that you did venture out a little and saw some more the island

We very much look forward to welcoming you both back in the future

With kind regards

Ross
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Windsor, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 24, 2013

If you are looking for somewhere to chill out then St. Lucia is the perfect island. Cap Maison just doubles the pleasure. Idyllically situated in the North West tip of the island, Cap Maison is saddled between two polar opposites of the all inclusive market. (Budgie) Smugglers Cove is great if queuing for your drinks, delivered in small plastic cups is your thing whilst The Body Holiday provides an up market sporty/spa ambiance with good dining options.

But, if you enjoy privacy, are in good company and have a few good books, there is little reason to leave the hotel or your villa for that matter. Cap Maison is a few notches above it's neighbours. We stayed in a spacious three bedroom villa, superbly appointed with a large private terrace/swimming pool and sea views 'to die for'. The restaurant offered very high quality food although there appeared to be little variation which might have been an issue if you dined there most nights. The beach bar provided daily BBQ food that was simple and consistently delicious.

The beach, approached via 92 steps, may be one of the quietest in St. Lucia. All beaches in St. Lucia are open to the public but most of the time it was occupied by only a few Cap Maison residents and a brief flurry of Budgie Smuggler escapees in the morning.

As there is an understandable tendency to overindulge, the 92 steps to and from the beach provides an interesting aerobic challenge for those who are suitably motivated. A few speedy ascents and descents in the morning will help justify breakfast or that essential mid-morning Piton beer (or both). If that is not enough, the well equipped and underused gym is a useful addition.

Rodney Bay is a 10-15 minute taxi ride away and has a reasonable mix of restaurants with Big Chef and Buzz being two very good options. At the Body Holiday, Tao is the pick of the crop offering imaginative Far East cuisine. It is always popular and Cap Maison will do their best to get a booking. However, what seems to work best is turn up at the restaurant any time after 20.30 and they will find a table. Flames of the Grill in Gros Islet (5-10 minutes by taxi) is popular with the locals - always a good sign and definitely recommended.

Cap Maison has it's own cabin cruiser, for use only by residents and is reasonably priced. It was not available on the day we wanted so we charted a speedboat and were taken on a speedy tour of most of the bays and hotels between Cap Maison and Soufriere, culminating in a visit to the thermal waterfalls in the shadow of the Pitons, a visit to the volcano and mud pools and lunch in a local restaurant in Soufriere. All of these were worthwhile although I would recommend that you get your organiser to ensure that you do not arrive at the mud pools alongside 200 cruise ship parolees.

On our arrival, we had booked a helicopter transfer. The 10 minute journey was very enjoyable, swooping at ridge height over the dense rainforest. We took less than 20 minutes to pass through immigration, collect our luggage, clear customs and arrive at the helicopter desk. However, the 25 minute wait followed by a walk across the car park, two minute car journey to another part of the airport, 10 minute security check to allow six passengers and minimal luggage airside and then another taxi ride from Castries to Cap Maison rather tempered the feeling that we were saving time. Normally the journey from Castries airport is about 20 minutes but on Good Friday, this took almost an hour. If helicopters were able to land on or near the hotel I would recommend it as a good way to save time. With current flight restrictions in place I would suggest that it may be worthwhile if viewed as an experience, but as a hotel transfer, the local 70-90 minute taxi ride is probably best.

Would I consider going back? - YES
Will I rebook? - YES, ALREADY HAVE

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RossCS, General Manager at Cap Maison, responded to this review, May 7, 2013
Thank you for posting your review following your holiday with your family

I think you gave a very good overview of your experience with us and encapsulated the essence of what Cap Maison offers to its guests and what they might expect when they stay with us

It's fantastic that you have already rebooked for a future stay and the steps to the beach will be awaiting your daily work out!

Kind regards

Ross
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Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 21, 2013

My husband and I just returned from St. Lucia for our honeymoon last week. We stayed at Cap Maison for 6 nights. It was the perfect vacation, Cap Maison making it very special. The rooms are beautiful. We had the most basic room, garden room. Hardly! We could still see the ocean from it, which was great. We we not used to being waited on hand and foot, so it took a while to get used to. What made Cap Maison so wonderful were the Lucians who work at Cap Maison. We got a "hello" every time we walked past a staff member at the hotel. I cannot name the number of times the staff went above and beyond what we would expect. Cap Maison is PERFECT for those people seeking a quiet, beautiful tropical hotel with character that does not feel like a cruise ship (BodyHoliday next door feels like a cruise ship). You will enjoy the beach, small pools and option of day excursions.

My husband and I are also the type of people to smile, shake your hand, and ask for your name. Once this step was done, we found that the Lucian's are most likely the most pleasant, friendly people we have ever met. Any questions you had, they would answer them and more.
The restaurant was excellent, often crowded but a beautiful view. I would recommend asking the Lucian's where the locals eat. You will get the full St. Lucia experience but immersing yourself in the culture and stepping out of your comfort zone. Rodney bay is about 10 min away with many restaurants. The area feels very safe.

Not a good place to bring kids under 13 unless you have a room with a private pool. Everything is geared toward adults.

Room Tip: Some garden rooms you can still see the ocean (Garden rooms are the least expensive)
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anaheim, California
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed April 18, 2013

My wife and I stayed in a 1 bedroom mini villa - very large - nice accomodations - staff is super friendly and helpful - the morning staff in the restaurant were always cheerful and friendly. Would recommend the beach side lunch - very well done and a great staff as well. Beautiful grounds and pool area - also have a quiet, more private pool as well. The Tapas dinner was excellent and we enjoyed the manager's reception. Would definitely recommend this hotel.

Room Tip: If I were to stay here again I would choose a private pool suite with ocean view -they appear to be...
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RossCS, General Manager at Cap Maison, responded to this review, May 7, 2013
Thank you very much for taking the time to post your review following your stay with us and thanks also for making the journey all the way from California to stay with us - it is very much appreciated

It is very nice that you highlighted our staff as they are a great team and I so much enjoy working with them - St Lucian's are such natural empathetic people they natural "get" service without ever feeling that it has been acquired through training

Thanks for recommending us - we could not ask for more

With Kind regards

Ross
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New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 18, 2013

Imagine you're dreaming of the most beautiful hotel resort on the most beautiful island. Now imagine you're not dreaming. That's pretty much what Cap Maison is like. Gorgeous doesn't begin to describe how appealing this place is. The room reminded me of an Andalusian property in the south of Spain. The pool overlooking the ocean was nearly surreal, it was so perfect. The food was fantastic, served at our seat near the edge of a cliff overlooking the water, the sounds of the waves meeting the shore... why would you ever want to leave? I know I didn't. Now I need to figure out how soon I can get back.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RossCS, General Manager at Cap Maison, responded to this review, May 7, 2013
Thank you very much for posting your review following your stay with us in March this year

It was great to read your comments and we too think that Cap Maison is a special place, calming, in a great location

We would love to have you back to stay and look forward to your return at some point in the future

Kind regards

Ross
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cap Maison

Address: Smugglers Cove Dr, Cap Estate, St. Lucia
Phone Number:
Location: Caribbean > St. Lucia > Gros Islet Quarter > Cap Estate
Amenities:
Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #1 of 2 Hotels in Cap Estate
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Cap Maison 4.5*
Number of rooms: 49
Official Description (provided by the hotel):
Cap Maison is a new family owned and managed five star boutique resort. Located above a beautiful secluded sandy cove on the north west coast of St Lucia, Cap Maison offers luxury private villa suites, many with private rooftop pools. Facilities include a waterfront fine dining restaurant, spa, fully equipped fitness centre, walk in wine cellar, beach club with chaise lounge service, free non motorised water sports, a hiking and running club, private 46 foot resort boat, club lounge with (computer access) and concessionary golf. ... more   less 
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Also Known As:
Cap Maison Hotel Cap Estate
Cap Maison Gros Islet
Cap Maison Hotel Gros Islet
Cap Maison St. Lucia/Cap Estate

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