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“Great experience!” 5 of 5 stars
Review of Villa Orselina

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Villa Orselina
5.0 of 5 Hotel   |   Via Santuario 10 | Orselina-Locarno, Orselina 6644, Switzerland   |  
Hotel amenities
Ranked #1 of 2 Hotels in Orselina
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Great experience!”
5 of 5 stars Reviewed September 30, 2013 via mobile

My husband and I stayed at the hotel for two nights with our 3 months old baby. The staff were really welcoming and incredibly obliging, especially at the restaurant. The room was great, the view fantastic and there was nothing to complain about. We'll definitely come back!

  • Stayed September 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christoph S, General Manager at Villa Orselina, responded to this review, November 3, 2013
Buongiorno dear family

Thank you so much for your kind and positive feedback. It was a real pleasure to have you here with us and we are very pleased that you enjoyed your stay.

We really look forward to welcoming you soon again.

Cordiali saluti
Christoph Schlosser and all the team at Villa Orselina
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99 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
chicago
Senior Contributor
44 reviews 44 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed September 10, 2013

We enjoyed our stay at the Villa Orselina. The room was nice and bright although as it was the least expensive room it was quite small and had no balcony. It was a nice to find a bottle of cold prosecco and snacks in the room.
The bar and pool both have beautiful views. It is fun to take the funicular down into Locarno and up to Cardada. We enjoyed the restaurant, although it was quite expensive. The breakfast buffet was very nice and it was great to eat and enjoy the gorgeous views.
The only thing which seemed inconsistent with the high quality of the hotel was the housekeeping. The sheets were not changed during the three night of our stay. But other than that the room was very well kept.
Check out the restaurant Al Grottino which is basically across the street for a really nice meal.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christoph S, Manager at Villa Orselina, responded to this review, September 11, 2013
Many thanks for your feedback.

We are already looking forward welcoming you again in the Ticino and Villa Orselina.

Kind regards e cari saluti,

Christoph Schlosser
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Knokke, Belgium
Top Contributor
51 reviews 51 reviews
27 hotel reviews
Reviews in 23 cities Reviews in 23 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed August 15, 2013

A wonderful stay at an almost perfect "small" hotel at the heights of Locarno (CH) with a fantastic view on the Lago Maggiore and the Alps, excellent restaurant with breathtaking views, well managed into every detail, customer-oriented with the personal touch. Only critics to the small bathroom (no separate WC, only shower ) and the deficient roomkeeping. A place to recommend !

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christoph S, Manager at Villa Orselina, responded to this review, September 13, 2013
Buon Giorno

A big thank you, that you rewarded Villa Orselina with your evaluations.
Your praise and compliments delighted our team and motivate us to keep delivering a top service every single day.

Hopefully see you very soon again in Villa Orselina

With our warmest regards
Christoph Schlosser
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Brussels, Belgium
Top Contributor
61 reviews 61 reviews
60 hotel reviews
Reviews in 47 cities Reviews in 47 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed July 26, 2013

Indeed, this hotel may be a bit on the expensive side but then, you get a lot in return.

The premises are very beautiful and well kept, great views over the lake, nice pool area, excellent food,.... Service is of a high standard, especially in the restaurant and bar.

The only negative is that not all rooms seems to have balconies. We were first given a room next to reception (great view, but no balcony) and asked to change (I am a light sleeper...). Our next room which was a bit further on the corridor was truly gorgeous: spacious, separate sitting area, wonderful views, ... Exactly what we wanted. So, I would say, make sure you ask for a room with a balcony (as far as I can remember there is no price difference, but we felt there was a big difference in experience).

I would certainly recommend this hotel and would not doubt to go back.

Room Tip: Make sure to ask for a room with a balcony. Also, some of the rooms are very close/next to the recep...
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christoph S, Manager at Villa Orselina, responded to this review, August 5, 2013
Google Translation
Guten Tag
Ein grosses Dankeschön, dass Sie die Villa Orselina bewertet haben.
Ihr Lob und Ihre Komplimente haben unser ganzes Team sehr erfreut und motivieren zu weiteren Höchstleistungen.
Bis bald wieder in Orselina.
Cari saluti,
Christoph Schlosser
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
82 reviews 82 reviews
33 hotel reviews
Reviews in 37 cities Reviews in 37 cities
121 helpful votes 121 helpful votes
5 of 5 stars Reviewed July 12, 2013

I stumbled on the Villa Orselina by chance when looking for somewhere to stay for the Moon and Stars festival in Locarno. That annual event really chews up hotel space in the area so the Villa was one of the few options left a few months out if we wanted to be walking distance to the concert in the Piazza Grande. This recently renovated hotel is actually up in Orselina, way up above Locarno. But there is a Funicolare just down the street from the hotel, by the famous Madonna del Sasso. It runs down to Locarno every 15 minutes during the day and every 30 minutes in the evening. For the concerts be careful as the last trip up the very steep hillside is at 12.30am and the cabin is not huge. In Locarno the Funicolare leaves from a base less than a five minute, fairly flat, walk from the main station and is just off the main road. Once up in Orselina, turn left and follow the road up the hill for another five minutes or less and you’ll be there. With one large wheeled suitcase it was an easy trip off the train from Montreux. The hotel gave us some complimentary return tickets for the Funicolare when we checked in.

The Villa Orselina itself is a fairly large building but the hotel section is only 28 rooms. The rest of the space seems to be taken up by private apartments which I think are also looked after by the hotel. Every room has a stunning view of the valley and it would be easy for the hotel to just rest on its laurels and let people pay for the view, it is that good. But they haven’t and while yes it is very expensive, the attention to detail and level of service was exceptional. Check in was warm and personal and we were quickly shown to our room. A complimentary iced bottle of Prosecco awaited us as we really began to soak up the location. We were in a double room on the top floor and so looked down over the gardens and heated outdoor pool area and to Locarno below. A nice touch was the pair of binoculars on the balcony table. Inside, the room was large and spotless; the bedding was first class with a pillow menu on the side table. Aside from our welcome drink there was a fully stocked mini bar including some nice looking wines albeit at a cost, but Nespresso coffee and quality teas were complimentary as was Wi-Fi throughout the hotel. The bathroom was impressive though we were a little bemused by the special effects lighting; a little out of place perhaps or just a very nice extra touch, we couldn’t quite make up our minds.

We took dinner one night in the highly regarded 14 Gault Millau point restaurant and the location on the veranda in the garden is stunning in the early evening. The service was to match but we were just a little caught out by the food. The restaurant is geared towards the traditional Italian meal of four courses, with pasta as the second course; a little welcoming card on the table explains that. But the four course menu seemed like too much food for us, so we elected for ala carte and for each of us just a starter and a pasta dish as a main secondo course. The food was delicious but you will not get fat on the portions. Following a magnificent red mullet and fennel soup I had a delightful plate of seafood ravioli but it was only I think six small pieces of albeit handmade pasta parcels sat on a sauce. I’m not sure what you’d get for the regular primo version. Anyway, it was probably our fault for not asking about the course sizes and so we devoured the wonderful basket of homemade breads. So my advice would be to take the daily four course menu if you eat here, it’s not cheap but the food is very, very good and you’ll have room for all of it. On the second night we just wanted something easy and quick on the way to the concert and so we went to the cafe across from the Funicolare and it was actually pretty good. It’s far from Gault Millau but the food was great value and the view still stunning.

Just a note on the Funicolare, its well worth going even higher than Orselina via the two further stages up to Cimetta at 1,670m. From there you’ll be able to see the lowest point in Switzerland - in Locarno - to the highest point - Monte Rosa. The first stage of the trip is in a large cabin cable car and the second is a two person side facing cable lift. Just be warned that the latter closes each day for lunch, between 1215 and 1315, something I was surprised at in high summer in this day and age.

Getting back to the hotel, really it is stunning from start to finish and they have it all once you you’re in and over the high price hurdle. Location, location, location. Indoor and outdoor pools, a spa and fitness centre. Great food across the 14 point dinner restaurant, the poolside grill during the day and the stunning breakfast buffet which was of a very high quality, something we really admired as we tucked in each morning. They even have a complimentary BMW SUV and a cute two seat electric car that you borrow during your stay and free bikes too.
Really we loved it, it was the complete package and after two nights we’d have happily stayed longer, maybe next year.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christoph S, Manager at Villa Orselina, responded to this review, August 11, 2013
Google Translation
Buon Giorno
Ein grosses Dankeschön für Ihr ausführliches Feedback und dass Sie sich die Zeit genommen haben, Ihre Eindrücke über die Villa Orselina zu schildern.
Wir freuen uns riesig, dass Sie die Villa Orselina als 'Close to perfect' wahrgenommen haben. Unser ganzes Team setzt sich tagtäglich für das Gästewohl, eine hohe Dienstleistungsqualität und das 'Dolce far niente-Feeling' ein. Wunderbar, dass dies von Ihnen auch so wahrgenommen wurde.
Gerne hoffen wir, dass Sie das nächste Mal einige Tage länger bei uns verweilen können.
Wir freuen uns auf Ihren erneuten Besuch and wishing you the very best.
Hopefully seeing you very soon again and cari saluti
Christoph Schlosser
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Dubai
Top Contributor
138 reviews 138 reviews
34 hotel reviews
Reviews in 44 cities Reviews in 44 cities
121 helpful votes 121 helpful votes
4 of 5 stars Reviewed June 9, 2013

My wife and I stayed at Villa Orselina in early June for one night. We stayed here as part of a package (so I’m not certain of the rate), but online prices looked like our Superiore Double Room was probably slightly more than 400 Swiss Francs ($431 or 325 Euros).
The positives for this place begin with the fantastic service from the warm, friendly staff. The views of Lago Maggiore are outstanding. The restaurant is great. Probably the best thing the hotel offers is discretion and privacy. If you’re trying to get away (and not be found), this would be a great place to go. The hotel is small (only 28 rooms), and windows can be closed up not only with curtains, but also with metal shutters.

The negatives start with the room. The décor was a little strange, with an overall white-and-silver theme (bed, tables, chairs, lamps, flooring) in the bedroom – very chic. But the bedroom also had a walnut-colored desk that looked like it was overlooked in the 2011 renovation. The black marble where the tea and coffee was placed seemed a little out of place as well. The bathroom was really odd. The ceiling had about 70 LEDs – both my wife and I thought the designers were trying to create a ‘starry sky’ look. The shower (which was quite nice with a rainfall shower head and six wall-mounted jets) also had colored LEDs in the shower head. You can set it for red, purple, green, etc. – or you can have the colors change as you shower – like slow-motion disco lights. Really odd. Other minor negatives include the fact that the pool closes at 6pm and the fact that no one was at the pool to take a drink or food order (we were there from 4:30 until 6). Also, the gym wasn’t open until after 7am – if everyone has electronic cards, set up the gym so guests can have access whenever they want. Finally, breakfast wasn’t available until 7:30am. I realize that these hours are reasonable to some people, but when people travel here and may be jetlagged, I think hours should be more generous. Maybe we should have ordered room service.

Overall, a classy place to stay with great staff – but don’t stay in your room too long. You’ll forget you’re in a $400+ per night hotel if you do.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christoph S, Manager at Villa Orselina, responded to this review, August 5, 2013
Google Translation
Buon Giorno
Besten Dank, dass Sie sich die Zeit genommen haben, eine Bewertung für die Villa Orselina zu schreiben.
Ihr Lob und Anerkennung ehrt unser Team und uns sehr.
Auf bald wieder und herzliche Grüsse
Christoph Schlosser
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed May 27, 2013

Spent two nights here: upgraded to a junior suite, I think, and the facilities in the room and the hotel were first class (although I never did work out the air-conditioning). Loved the funky lights in the shower!
The food was excellent - we had the "special menu of the day" for supper and it was delicious, beautifully presented. Sitting on the terrace to eat was getting cold but all tables were provided with warm wraps - typical of attention to detail. Oh and on request they will collect and deliver you from/to the train station for free.
But the best is the location and the view. Stunning, stunning. Wow. Locarno doesn't seem to get a lot of English visitors but on this basis I can't understand why!
We didn't use the spa or (outside) pool.

Room Tip: All rooms have a view - sorry, THE view - so it really depends on what you want to pay.
See more room tips
  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christoph S, Manager at Villa Orselina, responded to this review, August 5, 2013
Many thanks for your feedback.
We are already looking forward welcoming you again in the Villa Orselina.
Kind regards
Christoph Schlosser
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Villa Orselina

Address: Via Santuario 10 | Orselina-Locarno, Orselina 6644, Switzerland
Location: Switzerland > Swiss Alps > Canton of Ticino > Lake Maggiore > Orselina
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #1 of 2 Hotels in Orselina
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Villa Orselina 5*
Number of rooms: 28
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