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“Neal made our stay worth the visit” 4 of 5 stars
Review of The Waterfront Inn

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The Waterfront Inn
3.0 of 5 Hotel   |   1105 Lake Shore Dr, The Villages, FL 32162   |  
Hotel amenities
Ranked #2 of 2 Hotels in The Villages
GreenLeadersSilver level
Destin, Florida
Top Contributor
60 reviews 60 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
“Neal made our stay worth the visit”
4 of 5 stars Reviewed January 7, 2014 via mobile

The hotel is well located to explore the Villages. You will be greeted by Neal, one of the most pleasant, professional and truly caring person we have ever seen in a service industry. He not only assisted us upon arrival, and departure, but also greeted us by name every time we left or returned. Our last night, after a disappointing day with a Village real estate agent (she had pretty much convinced us the Villages were not for us) Neal took the time to find out our concerns, and he addressed each of them and resold us on the Villages. We will be back because of him to give it a second chance. The hotel is clean and the decor is cute. Our room was well appointed with a view of the lake. We would stay again. A note to management, the rest of your staff could learn a lot from Neal about customer service.......they really are not the most helpful group.

Stayed January 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amelias52, General Manager at The Waterfront Inn, responded to this review, January 9, 2014
Hi Nite Owl7, Thank you very much for providing me with great detail of your stay. I am very happy that you enjoyed your room and that Neal was able to provide the professional service that you deserve. I appreciate your suggestion to use Neal as an example, we are fortunate to have him. I am sorry that the rest of the team did not appear helpful, we will certainly work on that for your next vist. Thank you for choosing The Waterfront Inn and hope you will stay with us on your next visit to The Villages. Sincerely, Jamie Ross - General Manager
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147 reviews from our community

Traveler rating
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    17
    4
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • English first
  • Any
English first
Portland, Oregon, United States
Top Contributor
226 reviews 226 reviews
14 hotel reviews
Reviews in 22 cities Reviews in 22 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed December 1, 2013

we loved the inn while staying 3 nights. the staff was wonderful, we biked between the family household and the hotel, and they told us we could lock out bikes to the pool fence. the view, the clean rooms, the decor, and large room made us feel homey. they gave us free toothbrushes and a newspaper every morning. the one cup coffee in the room, (since we get up so early), was excellent. the inn is very quiet. everyone is helpful and friendly. the pier and waterfront have many venues to eat, and the scenery is fabulous. thx so much...

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greenwich, Connecticut
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 22, 2013

We have stayed at the hotel many times and have always been fortunate enough to have Neil's excellent service. My children love him... He always makes them laugh! He is super attentive, pleasant and anticipates our needs before we ask.

I definitely recommend staying here!

Sophie

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amelias52, General Manager at The Waterfront Inn, responded to this review, February 4, 2014
Thank you for the great recommendation on our hotel! Neal is an employee we value and we appreciate his passion to do well. Thank you for taking the time to recognize someone that takes pride in what they are doing! I look forward to seeing your family stay with us again!
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Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 22, 2013

Obviously, the hotel is beautiful. It is located on the Lake, so that in itself is something to see. It is also located in Lake Sumter Town Square which gives you countless entertainment options. We LOVED staying here BUT.... In the 3 times that we stayed, we had continuous issues with the staff. It all boiled down to a lack of communication between staff members. For example, we visited the front desk Saturday evening and asked for a late checkout Sunday morning... The woman said that's fine and made a note on a post-it. The following morning, our room was called at checkout time, asking why we hadn’t checked out. Then within minutes, the house keeper unlocked our door without knocking or anything, thinking we had checked out. I just thank God everyone was dressed at the time. There was another time that my boyfriend (who’s name was on our reservation) was going to be arriving later than I. The woman he called said that was ok and they would allow me to get my room and collect his information when he came later. When I showed up, (must have been a different woman than he spoke to) she gave me the hardest time, to the point where I asked her if she preferred I “sit in my car for the next 3 hours until he gets here” and then she finally let me check in. Those are just a few of the issues we encountered. Again, was it the end of the world? No. But it definitely was frustrating that something like this would happen each time we stayed there... Anyway. It's pretty!

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amelias52, General Manager at The Waterfront Inn, responded to this review, February 4, 2014
Thank you so much for staying at The Waterfront Inn! I'm so glad that you enjoyed the stay and thought our hotel was beautiful. I understand how frustrated you must have felt about not being able to get checked in right away and about the housekeeping walking in without a knock. We have been diligently training our staff and pressing the importance of good communication. We appreciate your feedback and hope to see you stay with us again!
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Cooper City, Florida
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 13, 2013

My wife and I have stayed at the Waterfront many times, and it has always been excellent. The rooms are very clean, cozy, and the beds are very comfortable. The restaurant in the lobby serves very good food, and don't miss their great breakfast. The hotel is decorated in a very tasteful, and warm tropical decor, which goes perfect with the laid back Florida lifestyle. The staff are always very friendly, professional, and really seem to care about your stay with them. Over the years we have become very good friends with the doorman Neal. He is very friendly, and he always makes our stay at The Waterfront a memorable one.

Room Tip: We like a room with a pool and lake view......a few dollars more, but worth it.
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amelias52, General Manager at The Waterfront Inn, responded to this review, October 14, 2013
Hi Gary W, Thank you so much for your kind words and favorable impression of The Waterfront Inn. We are very fortunate to have Neal and all of our team members who are always so happy to see our loyal guests return. We look forward to hosting you on your next visit to Florida's Friendliest Hometown! Yours in hospitality, Jamie Ross - General Manager
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Amersham, United Kingdom
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 10, 2013

we had an overnight stay at The Waterfront recently and were delighted with the hotel.
It is well worth paying for a lake view and even for a balcony. We had chosen not to book a balcony room but when we arrived we changed our minds, the staff were very accommodating and quickly changed our room for us with no fuss or bother and when we watched the sunrise over the lake the next morning it was well worth the small charge.
We ate on the terrace that evening and then had breakfast the next morning. Both meals were excellent and the staff both professional and friendly.

Room Tip: balcony rooms are well worth it.
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amelias52, General Manager at The Waterfront Inn, responded to this review, October 14, 2013
Dear Karena B,
Thank you very much for taking the time to share your overnight stay experience at The Waterfront Inn. Watching the sunrise over Lake Sumter is such a great way to start the day. I am so happy that you enjoyed your room and your meals in Amelia's restaurant. Hope to see you on your next visit to The Villages.
Kind Regards,
Jamie Ross
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Waterfront Inn

Address: 1105 Lake Shore Dr, The Villages, FL 32162
Location: United States > Florida > The Villages
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in The Villages
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Waterfront Inn 3*
Number of rooms: 120
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Also Known As:
The Waterfront Hotel Lady Lake
Waterfront Hotel Lady Lake

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