The hotel is well located to explore the Villages. You will be greeted by Neal, one of the most pleasant, professional and truly caring person we have ever seen in a service industry. He not only assisted us upon arrival, and departure, but also greeted us by name every time we left or returned. Our last night, after a disappointing day with a Village real estate agent (she had pretty much convinced us the Villages were not for us) Neal took the time to find out our concerns, and he addressed each of them and resold us on the Villages. We will be back because of him to give it a second chance. The hotel is clean and the decor is cute. Our room was well appointed with a view of the lake. We would stay again. A note to management, the rest of your staff could learn a lot from Neal about customer service.......they really are not the most helpful group.
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- Also Known As:
- The Waterfront Hotel Lady Lake
- Waterfront Hotel Lady Lake