Ok before I get into reviewing the resort and Island let me direct my fury at anyone squawking about bad service. First off when you walk out of your house with a nasty attitude then the treatment you get is actually a mirror image of you! Don't get me wrong, there are sub par resorts out there with bad service but this isn't one of them. The beautiful Tahitian and the French service people work hard night and day and put up with some of the most heinous people on this planet..Americans. You are not entitled to anything beyond what you paid for. I sat there and listened to some fool continually ask an employee for sour cream then complained about it not being there. Really! All this beauty and your entitlement stinks up the place for everyone around. We heard an American say "hey get me some more coffee", really! this is how you speak to someone! You people need to get over yourselves, you're not special regardless of what your mom told you. You need to respect other people, respect their culture, learn how to say Iaorana! Ask someone to help you say it, learn how to say Mauruuru! If you have a stink attitude then you deserve every bad thing that happens to you.
Ok moving on. Service...every single person said Iaorana to us for the entire 7 days we were there anytime we passed them. There was always a welcome and a smile. We were greeted warmly on arrival with drinks, warmly at the activities desk, warmly at the Avis desk, at breakfast, dinner and check in desk. What more can you ask for. No matter how many times we went to any one of these places a warm greeting was there for us.
Resort...Stunning, I read people complaining about this and that, especially the walk to the main area. I was in bungalow 509 and the walk is not as bad as these people are crying about. It was the most pleasant stroll we took every morning for breakfast. Take a piece of bread with you and feed the fish when you're over the bridge, that never got old. Look off into the distance at the mountain scape, which really never got old. Go visit the dolphin center and turtle sanctuary. There is one sea turtle in there that looks dead, apparently it is not dead so don't go to services about it lol. They said I was the 1000th person to say it.
Room...Our over the water 509 was clean, well lit, well designed. Intricate woven walls, nice art pieces, great wooden floors. I also requested a real queen bed which was in the room as well. I'm 6'5 so the low arching roofs on the deck proved to be a challenge to me the first day or so. I did request a completely over the water bungalow but got the half over the water. At first I was upset since I requested it months in advance and I'm a Ambassador member, so I thought I was "entitled" to get a completely over the water...well it turned out that 509 in my opinion was the best over the water. It was the last in the line of bungalows that surround what I called private lagoon. It's out of the boat lane which people talked about and you could feel confident nothing larger than an octopus would be swimming with you lol. Jumping into the sea at 7 in the morning every morning was absolute heaven!
Food...Ok posters got this one right, definitely expensive especially the BBQ but as long as the money helped the performers I'm ok with that. I would suggest you get breakfast included which can add up if you don't. The food was good but I wouldn't write any books on it. Also posters got it right about Snack Mahana...Poisson Cru was to die for. Be careful on Saturday, they close early. We got there at 2:30 and they were shutting down :-( huge disappointment.
Tours...Posters got it right on this one, I personally would use the Albert tours across the street. They were very friendly and the prices were better. We did the ATV tour, pray you get Louis, who was awesome and we did the Jet ski sting ray shark tour which was awesome. If you want to save money you could literally take a kayak out to where the rays and sharks are. We tried but I wasn't so good in the kayak, was literally going around in circles.
Island...If I had it to do over again I would have rented a car sooner. We like to connect with the locals and get out of the comfort zone a bit. We rented a car for 6 hours and drove around the island. It was absolutely beautiful. The people on the island are so friendly, one guy shook my hand at the convenience store for some reason lol. We tried renting a scooter but it did a number on my wifes back, the roads are horrible for small scooters. As a single rider I was okay and dealt with the bad conditions. Make sure you stop over at the beaches, very nice. There were a few mosquitos but for the most part Moorea seems devoid of bugs. Try coming to upstate NY and there will be a bug crawling on you in seconds.
Travel..Don't get taken like we did, maximize your time in Moorea the best you can. The Ambassador card allows for late checkout but liberty travel had us on a 1pm 15 minute flight to Papeete. I say rent a car in Papeete, take the ferry then ferry back with the rented car when it's time to leave. I think most if not all LA flights leave at 12 midnight so there's plenty of time to enjoy your last hours if you use the ferry.
Overall intercontinental made our honeymoon the most fantastical most beautimus trip we've ever taken. I'm taking a star only because at check in they didn't honor my Ambassador room upgrade. We prepaid with Liberty travel but at check in it wasn't addressed properly even as we told the host that we should get an upgrade. I was not upset by no means and I think the greeter or check in person should go to the computer and make sure the quest has the proper services they paid for (we were not checked in at the counter but in the lobby). We paid for the bungalow via Liberty travel but were told we paid for the Lana room and the bungalow was the upgrade. Ok I can deal with that however we should have had money returned to us as a result. Or an upgrade above bungalow which I'm not sure exists. When we brought this up at check out it was kind of like oh sorry and that's it. Still we had the time of our lives and we would go back to ICM every time. When we visited the other resorts we definitely felt ICM was better with a better layout and services.
You can't go wrong at ICM..and Americans keep your nasty attitude in America.
Go for the rooms slighty inside the completely over the water like 509. They get a private lagoon ab...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Ia Orana & greetings from Moorea
MAURUURU ROA, I am flattered! What a wonderful comment, there is nothing to add as everything has been said. Thank you!
Your message will encourage us to continue to further improve. Sometimes it can indeed be challenging, but we always try to take care of everyone as best we can. Regardless of the problem, we will continue to provide the best service to our guests.
You are very kind to share such a detailed feedback of your stay and it is exactly this kind of comment that helps us go further. Thank you.
I am sure that your message will be very appreciate and very helpful for future visitors of Moorea. Rest assured that I will pass it along to my staff, who will be very happy and proud.
We hope to have the pleasure to welcome you back... maybe for a wedding anniversary!
Please do not hesitate to contact us should you require any further assistance. It will be a pleasure!
Mauruuru maitai and Nana !
Kindly Sunny Regards,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.