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“Beautiful location with 3* breakfast” 4 of 5 stars
Review of Hilton Moorea Lagoon Resort & Spa

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Hilton Moorea Lagoon Resort & Spa
5.0 of 5 Resort   |   Bp 1005 | Moorea, Papetoai 98728, French Polynesia (Formerly Sheraton Moorea Lagoon Lagoon Resort and Spa)   |  
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Ranked #1 of 3 Hotels in Papetoai
Certificate of Excellence
London, United Kingdom
Contributor
18 reviews 18 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
“Beautiful location with 3* breakfast”
4 of 5 stars Reviewed February 12, 2013

We spent 4 nights in an overwater bungalow in January 2013. The location and the setting of the hotel is brilliant. The bungalows are well equipped and the lagoon perfect for snorkeling.
The breakfast however is far from 5*: very poor coffee, almost no cheese and cold meats, the birds having a feast on the cereals and the bread. The bungalows were cleaned in the afternoon which left us with unmade beds and uncleaned bathrooms for most of day. The food in the resort was quite poor too - at its best maybe average - not worth the money paid for it.
All in all however - regardless of the poor breakfast and food - the resort is beautiful surrounded with lush mountains and the lagoon.

Room Tip: The OW bungalows close to the crepe restaurant might be a bit noisy so I wouldn't have been happ...
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
olarcher, General Manager at Hilton Moorea Lagoon Resort & Spa, responded to this review, February 23, 2013
Dear Sir or Madam,

Thank you for airing you concerns with others. We receive lots of great compliments for our breakfast and I sincerely am sorry to read you did not liked it and especially the coffee. We do have indeed tropical birds on Moorea and the resort who apparently like our breakfast very much. We are currently looking for a green solution to prevent them entering our opened restaurant overlooking the lagoon.
Thank you for choosing our hospitality and for your positive notes.
We look forward to welcoming you back in paradise.
Yours faithfully,

OLIVIER LARCHER
General Manager
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2,002 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (549)
Date | Rating
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English first
Atlanta, Georgia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 4, 2013

In our first time in French Polynesia and we were lucky to stay in this beautiful hotel. We stay there for 3 days before a cruise through French Polynesia. Our overwater bungalow (number 74) was beautiful, clean, very comfortable and the location incredible. There were great amenities in our luxurious and modern bathroom. We highly recommend this hotel and would definitely go back!

Room Tip: The overwater bungalows are totally worth it, and you will not have mosquitos in your room since it...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
olarcher, General Manager at Hilton Moorea Lagoon Resort & Spa, responded to this review, February 9, 2013
Dear Sir, Madam,

We were lucky to have you with us and it's a great pleasure to read your very positive review. Thank you for choosing the Hitlon Moorea. We look forward to welcoming you back in our stunning location.
Kind regards from all of us,

OLIVIER LARCHER
General Manager
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Boston, Massachusetts
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed February 2, 2013

We stayed in an overwater bungalow (definitely worth the price) for the first half of our honeymoon. The food (especially the crepes) was delicious and so were the drinks. The food/drinks were very expensive but there is a 1/2 price happy hour at the bar and there's no tipping. We brought alcohol from duty free (do this if you are drinkers) to save on money and we were definitely not the only ones. We spent hours snorkeling off our room even though at night there were sharks (I was told they were nice :/), I didn't see any during the day. The views are amazing and really, you could do no wrong. There was a line to use internet (one computer) but nobody spent too much time online.

Room Tip: Try booking through Costco for low rates and book the hiking excursion!
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  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
olarcher, General Manager at Hilton Moorea Lagoon Resort & Spa, responded to this review, February 9, 2013
Dear Sir, Madam,

Congratulations once again for your recent wedding and thank you for choosing the Hilton Moorea to celebrate this special moment.
We are delighted to read you thoroughly enjoyed your stay.
Thank you
Kind regards,

OLIVIER LARCHER
General Manager
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 1, 2013

We stayed at Hilton from 24th to 29th Jan 2013 for our wedding anniversary,

The weather was way better than we expected, and the view from the hotel was just amazing!

Daniel who helped our check-in was so kind and informative, and he even let us check in a bit earlier than 2pm. All the staffs were friendly and helpful, especially Anthony who works at the main restaurant, he would always greet us with a beautiful smile and never forgot to thank us in our language Korean.

We stayed at GB for 3 nights and panoramic OWB for the last 2 nights. GB wasnt as noisy as I worried, we could not hear roosters once we shut the toilet door. OWB was just incredible, a must stay!

Crepe bar was the best in the world, not just the crepes but the entire atmosphere was spectacular! We could see sharks from our table. The chef there was friendly as well.

The main restaurant, our package included dinner so we found the food great! However those who pay the full price for the dish might find it expensive.

We visited Intercontinental and Sofitel when we rented a car for 8 hours, and we were so glad that we chose Hilton.

Unfortunately my husband got real sick on the last night, but the staff at the medical ward helped us a lot.

Again we thank all the staffs at Hilton Moorea for giving us such unforgettable memories. It couldn't be better!!


Mr & Mrs Jeong

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
olarcher, General Manager at Hilton Moorea Lagoon Resort & Spa, responded to this review, February 10, 2013
Dear Sir, Madam,

Congratulations once again for your wedding anniversary and we wish you both many happy returns. We are delighted to read you voted us Best Resort in Moorea and we thank you for your great comments regarding our team professionnalism especially Daniel and Anthony.
We look forward to welcoming you back in paradise.
Thank you for choosing our hospitality.
Kind regards

OLIVIER LARCHER
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 28, 2013 via mobile

We recently stayed at the Hilton Moorea in an overwater Bungalow with our two young children. We had the first bungalow on the pier which was perfect for us as it was right at the beach which meant no long walks back to the room every time we forgot something (which is often....) The lagoon is amazing - the colours of the water will keep you amazed your whole stay. The staff were brilliant. Definitely the nicest people and nothing is ever too much trouble for them. Housekeeping staff are amazing and have an attention to detail like no other hotel we have ever stayed at. The food - whilst expensive, was delicious and it made it a lot easier for us with the kids being free. A lot of people have spent ages going on about which is the best room - but honestly I don't think there is any room that you wouldn't love. They all have their special qualities.
Would recommend to everyone and anyone, was the paradise that we had dreamed it would be. Our children had an amazing time and saw marine animals that I have been waiting my whole life to see.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
olarcher, General Manager at Hilton Moorea Lagoon Resort & Spa, responded to this review, February 9, 2013
Dear Sir, Madam,

Thank you very much for choosing the Hilton Moorea for your family vacation. The entire team is sincerely thrilled to read your enjoyed your experience with us and your comments is a great source of motivation.
Thank you
Kind regards from all of us,

OLIVIER LARCHER
General Manager
Report response as inappropriate
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Brisbane, Australia
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed January 26, 2013

It was our first time to french polynesia. We could not have picked a better place to stay. The staff freindlier than most of my good friends and went out of thier way to make our stay fantastic. Our daughter is a coeliac and requires special meals this has always been a burden when we have taken any holidays. When we arrived for our first meal the head chef (Eric) came out and introduced himself and other staff members, he spoke to our daughter and asked what she preffered, the begining of a perfect holiday. The dinning room staff exceptional specially (stephen) who helped us with the local language.We stayed in a over water bungalow with direct access to snorkeling. All activities we wanted to do was organised through the hotel without any problems.

Room Tip: if you can afford the over water room go for it
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
olarcher, General Manager at Hilton Moorea Lagoon Resort & Spa, responded to this review, February 9, 2013
Dear Sir, Madam,

We are delighted to read you had a fantastic stay with us. Your comments regarding our team is a great testimony of their dedication and I am sincerely thrilled to read you noticed it. This is were we want to make the difference.
Thank you for choosing the Hilton Moorea,
We look forward to welcoming you back in the near future,
Kind regards,

OLIVIER LARCHER
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
HOBOKEN
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 26, 2013

We loved our stay at the Hilton Moorea. We came in from the Hilton Bora Bora and were hoping for a similar over water bungalow experience and hopes of better food. Upon arrival we knew that this island had more to offer than Bora Bora. We loved our stay in Bora Bora but were looking for an escape from the secluded island. Moorea was just that. Our OWB was very nice, not as grand as the our room in Bora Bora but lovely nonetheless. We enjoyed the mountain view off our porch. We found the staff in Moorea to be a bit more friendly and helpful. Although the beach was not as big or grand as Bora Bora it did the job. The food in Moorea was much better than Bora Bora. Breakfast was lightyears better. Which was a great surprise. We loved how to hotel arranged transfers to and from dinner for us. It was a great to be able to leave the resort at night and come back to our blissful OWB. All in all we loved this resort. It was not as 5 star as Bora Bora but did offer more to do, and better food.

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
olarcher, General Manager at Hilton Moorea Lagoon Resort & Spa, responded to this review, February 9, 2013
Dear Sir, Madam,

Thank you very much for sharing such great comments with others. We are delighted to read you enjoyed our breakfast, the food at the Hotel and your overall experience with us.
Thank you choosing the Hilton hotels in French Polynesia.
We look forward to welcoming you back in the near future,
Kind regards from all of us,

OLIVIER LARCHER
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Moorea Lagoon Resort & Spa

Address: Bp 1005 | Moorea, Papetoai 98728, French Polynesia (Formerly Sheraton Moorea Lagoon Lagoon Resort and Spa)
Phone Number:
Location: French Polynesia > Society Islands > Moorea > Papetoai
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Papetoai
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hilton Moorea Lagoon Resort & Spa 5*
Number of rooms: 106
Official Description (provided by the hotel):
Nestled between two bays on the heart-shaped island of Moorea, is the very definition of a romantic South Seas escape. ... more   less 
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Also Known As:
Hilton Moorea Lagoon Hotel Papetoai
Hilton Moorea Lagoon Resort And Spa
Sheraton Moorea
Moorea Sheraton
Hilton Moorea Lagoon Resort & Spa French Polynesia

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