This restaurant has a friendly bar staff and decent food, but there were a few things that hindered the experience.
One is the wait. I am not normally one to complain particularly as I was on vacation; however, it took more than an hour for our food to arrive once we ordered which was pretty sad given there were only a few other tables with patrons.
The second was the consistency of the food. Some guests received very large portions and others quite small portions. Presentation varied greatly and upon sampling the various dishes it was clear the focus was more about this than it was about substance.
The third was overall service. There was one lady that was somewhat attentive, but the rest of the staff seemed disinterested in looking after our experience. I noticed there were a couple of ladies less than ten feet away from where we were seated, but they weren't too interested in our well being.
This restaurant has potential, but some serious focus needs to be placed on the customer experience to get me to consider visiting again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 3, 2013
Thanks for the review but I do not know where the reviewer went to eat...sure not in my restaurant,because all the comments done are very far from the reality of my place and this make me think that this review is fake....or done with other purposes.The reviewer talk like a restaurant owner not like a customer....never happened that our customer waiting for 1 hour to get the food,neither in the very busy time like Christmas holiday.When we take the order we write also the time and the time is never longer than 20 minutes.We are not a fast food and our food,specially homemade pasta need minimum 12 minutes to be cooked.What I found very strange is how the customer can see in the plates of other customers to say that some plate is big and some small....All our plate are very big.....Further on.... was not any description of the food....It is normal that if a customer get a first course with a name that does not like, gives a description of the dish and so on.....very general comment that make us feel that these people never entered in my restaurant.....but this is it.....when you get a lot of fantastic true reviews,from nowhere came a very strange review like this.....This is the beauty to be in business
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.