Beautiful location and nice property. Unfortunately our trip was marred by the poor staff and service. First, they would not accept our on line booking, even though we had a confirmation and had paid for our stay in full. They made us pay it again. We have been forced to lodge a dispute with our credit company to get our money back. We also did not know prior to booking that this is a strata property as well as a hotel. They allow pets, and not just small pets. We aren't allergic to pets, but a fellow in front of us was having a hard time with his allergy to cat hair, and the staff was unsympathetic. The carpets are badly stained and filthy. You want to watch where you step. Spider webs growing in the rooms. Again, the staff couldn't care less. This one is off our list.
- Also Known As:
- Cove Lakeside Hotel West Kelowna
- Cove Lakeside Hotel
- Cove Lakeside Westbank
- Cove Lakeside Resort Kelowna/West Kelowna
- Reservation Options:
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