My boyfriend and I stayed one night because of a wedding that we attend to and decided to stay at the hotel instead of driving home (kelowna) after a big night. When we checked in the room, looked clean n nice . There was some old blood stains on the sheets but it wasn't a big deal , I could hardly see it. I am employed at a resort so I could find things (stains.etc) easier than my boyfriend. That night, everything was fine and we were happy with everything .
The next morning, we woke up after the big night and all we wanted was coffee before we check out. My boyfriend was looking through the coffee machine and he takes out the coffee pot and guess what we saw?! A gross old coffee that was never CLEANED OUT!! My boyfriend called housekeeping office to get ahold of someone and nobody answered . After 3times he tried finally someone answered. He asked if they could clean out the coffee pot. The housekeeper answered... " everyone is on their break." And hung up . At this point I did not know what to think or what to say. So I tried to call the housekeeping office. I tried 7 times to get ahold of them. On the 8th time, some girl answered. So I asked the same question if they could clean it out. She replied " oh..." I replied " can you do something a about that?" And she replied " yeah.. I guess so..." At this point I was extremely upset. And after that she did not say anything. I kept saying hello? And nothing .. And I heard radio playing in the background in the office and she didnt say anything. After a minute of being on the phone in silence I had to hang up. After the phone call I was thinking what kind of service are we getting?! All we wanted was to have coffee in the morning and is that too much to ask to clean out the coffee pot that was never been cleaned out? This was our very first time staying at holiday inn, and after this experience we will probably never think about staying at this place again. The housekeeping staff with their service was the worst service we've ever experienced.
- Also Known As:
- Holiday Inn Kelowna Sw-Westbank Hotel
- Holiday Inn Kelowna Sw-Westbank Hotel West Kelowna
- Holiday Inn Westbank
- Westbank Holiday Inn
- Holiday Inn West Kelowna
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn West Kelowna Nestled in the heart of the Okanagan Valley in West Kelowna, this Holiday Inn hotel is a short drive from Okanagan attractions and BC's renowned wineries. Business travelers to our West Kelowna hotel enjoy the convenience of our flexible meeting facilities. Our four meeting rooms can be modified for multiple configurations, and our catering and helpful staff make Holiday Inn the perfect place for guests' meetings, seminars and celebrations. Recently renovated and re-opened, our ballroom is perfect for hosting a wedding reception or company event. Guests also benefit from close proximity to local businesses and attractions. While there is plenty to do in West Kelowna, outdoor activities are easily the most popular Okanagan attractions for visitors at our Holiday Inn hotel. For ski enthusiasts, Crystal Mountain is a scenic 30 minute drive away, and Big White Ski Resort has a shuttle that picks up guests at our door. Also within close proximity are several golf courses, Okanagan Lake and many shopping centres. Our suburban West Kelowna hotel's amenities include an indoor/outdoor saltwater swimming pool, outdoor whirlpool, fitness centre, complimentary high-speed wireless Internet access, and an on-site restaurant and lounge. Whether you are in town for the Wine Festival or business, our Holiday Inn West Kelowna hotel's friendly and helpful staff will take great care in ensuring you have a memorable stay. ... more less
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