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“Clean, Quiet, Spacious, Modern” 5 of 5 stars
Review of Holiday Inn West Kelowna

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Holiday Inn West Kelowna
3.0 of 5 Hotel   |   2569 Dobbin Road | Hwy 97, West Kelowna, British Columbia V4T 2J6, Canada   |  
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Ranked #4 of 5 Hotels in West Kelowna
Creston, British Columbia, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Clean, Quiet, Spacious, Modern”
5 of 5 stars Reviewed August 27, 2013

We had a room on the bottom floor. It was quiet, spacious, and clean. The bed was comfortable with lots of pillows, and the decor was modern and attractive. There was iced tea in the lobby for guests. We would definitely stay again.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corrina S, Manager at Holiday Inn West Kelowna, responded to this review, September 17, 2013
Thank you Susan L for your review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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117 reviews from our community

Traveler rating
    29
    46
    29
    9
    4
See reviews for
37
35
5
17
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
Vancouver, BC
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 25, 2013

Upon arrival I was not able to check-in my room until 4:50PM. Note they have a 4:00PM check-in time. I had arrived earlier in the day so fortunately I was able to hang out with relatives who were also guests and had checked in the day before. To make matters worse the maid service was banging on my door the next day at 8:30AM. My sense is they have not hired enough staff to keep the operation at top efficiency. Front desk is friendly. The adjoining bar and steak house is adequate with friendly service. The swimming pool was murky and the hot tub needed a good scrubbing but the young children didn't seem to mind. One elevator is s-l-o-w so I took the stairs most of the time.

Room Tip: Get a room on the same level as the registration desk and avoid the slow single elevator.
See more room tips
  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn West Kelowna, responded to this review, September 11, 2013
Dear abbyguy,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our front desk.

However, We’re sorry we fell below your expectation regarding housekeeping and the swimming pool We will address these point. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
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Williams Lake, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 9, 2013 via mobile

The hotel is great but the staff in the bar/restaurant was great, especially our English Miss congeniality who made our day! Rooms are clean and the free water at check in was much appreciated at 12:30 am check in!

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corrina S, Manager at Holiday Inn West Kelowna, responded to this review, September 17, 2013
Thank you Travellots1256 for your comments! I will be sure to pass your words on to our team!
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Vancouver, Canada
Top Contributor
75 reviews 75 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed August 3, 2013

The staff at the reception are very helpful and attentive. The room Is clean and the air condition is a little dated. No fridge, no microwave but a tiny green sofa chair at the corner. The room is overlooking mountain on the fourth floor . The hotel is quite far from downtown. Boston pizza and dairy queen are just around the corner.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corrina S, Manager at Holiday Inn West Kelowna, responded to this review, September 17, 2013
Thank you AsiatripWQB for your review. We appreciate all concerns brought forth and we are looking into updates to take place in 2014.
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Calgary, Canada
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 3, 2013

The hotel is only 10 minutes from downtown Kelowna. A lot of shops and restaurant close by. A small beach is only 3 minutes away by driving. The wineries we would like to visit are about 5 minutes away.The room is clean and the bed is comfort. The staff were friendly. We left behind a cooler with 7 bottles of wines in it. I called the hotel and they shipped back the wines to us by Greyhound. The staff packed the wines with extra caution so that it would not damaged during shipping. Highly recommended the hotel and the staff.

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corrina S, Manager at Holiday Inn West Kelowna, responded to this review, September 17, 2013
Thank you JimmyJean for your review! We just couldn't have any of your Okanagan wines from our wonderful vineyards get broken on their way home! I am happy to hear you enjoyed your stay, we look forward to your next visit!
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Edmonton, Canada
Senior Reviewer
8 reviews 8 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 25, 2013

From the moment I walked into the hotel lobby, I was greeted by friendly staff who took all of my needs into consideration, including checking on my room for possible early check-in, showing me a map and guiding me to local markets and neighborhood specialty stores (walking distance to so many venues). Any staff member who walked by greeted me with a smile and checked to see if I needed anything.

They offered fresh fruit, cold beverages, and snacks in the lobby as a welcome to all guests.

I enjoyed a lovely breakfast in their on-site restaurant (the French toast was delicious!), then settled into my Deluxe King Suite with Jacuzzi tub, living room area, and separated bedroom. The room was clean, location quiet, and they even had a choice of pillow for additional comfort.

The pool has a unique feature in that half is covered and half is not, so you can choose the amount of sun you desire.

Mid-day, I received a call from the front desk asking if everything was to my liking. Isn't that nice? I was very impressed and would definitely stay there again.

Thank you for a great holiday, Holiday Inn West Kelowna!

Room Tip: There is a limited amount of King rooms, so book early.
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  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyDGEC, Guest Experience Champion at Holiday Inn West Kelowna, responded to this review, September 16, 2013
Thank you 564Charlene for your review! We're happy to hear that you enjoyed your stay with us and that our staff friendly and able to assist you with all your needs. We take pride in providing exceptional service to our guests and making their visit feel like a home away from home.
Thank you for choosing the West Kelowna Holiday inn and we look forward to seeing you again in the future!

Regards,
Tiffany D.
Guest Experience Champion
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Clearwater River, SK
1 review
4 of 5 stars Reviewed July 20, 2013

Stayed for three nights and was pleasantly surprised by this location. Hiking trail adjacent to property, children's splash park and leash free dog park behind the hotel. Winerys a plenty in the area. Great bay access on Lake Okanagan less then 5 minutes away with a leash free dog beach, a swimming pier, a beautiful sand beach, boat launch, and rentals of all types of water equipment. The indoor outdoor saltwater pool was a hit with my children and was a great deal more gentle on their skin than the standard chlorine. As well, there are three restaurant choices steps from the hotel. The rooms were large and very clean. The quality of service was incredible - staff knowledgeable about the area, friendly and helpful.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyDGEC, Guest Experience Champion at Holiday Inn West Kelowna, responded to this review, September 8, 2013
Thank you Paul H for your review! We are happy to hear you and your family enjoyed your stay and that our staff was able to assist you with all your needs and questions. West Kelowna and the area surrounding the hotel really does have a lot to offer and is sometimes missed by those aiming for Kelowna to be their ultimate destination. Our hotel is in a great location that can provide guests with many things to do. Thank you for giving us a try and we look forward to you visiting again in the future!

Regards,
Tiffany D.
Guest Experience Champion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn West Kelowna

Address: 2569 Dobbin Road | Hwy 97, West Kelowna, British Columbia V4T 2J6, Canada
Phone Number:
Location: Canada > British Columbia > Okanagan Valley > West Kelowna
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 5 Hotels in West Kelowna
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn West Kelowna 3*
Number of rooms: 77
Official Description (provided by the hotel):
Welcome to the Holiday Inn West Kelowna Nestled in the heart of the Okanagan Valley in West Kelowna, this Holiday Inn hotel is a short drive from Okanagan attractions and BC's renowned wineries. Business travelers to our West Kelowna hotel enjoy the convenience of our flexible meeting facilities. Our four meeting rooms can be modified for multiple configurations, and our catering and helpful staff make Holiday Inn the perfect place for guests' meetings, seminars and celebrations. Recently renovated and re-opened, our ballroom is perfect for hosting a wedding reception or company event. Guests also benefit from close proximity to local businesses and attractions. While there is plenty to do in West Kelowna, outdoor activities are easily the most popular Okanagan attractions for visitors at our Holiday Inn hotel. For ski enthusiasts, Crystal Mountain is a scenic 30 minute drive away, and Big White Ski Resort has a shuttle that picks up guests at our door. Also within close proximity are several golf courses, Okanagan Lake and many shopping centres. Our suburban West Kelowna hotel's amenities include an indoor/outdoor saltwater swimming pool, outdoor whirlpool, fitness centre, complimentary high-speed wireless Internet access, and an on-site restaurant and lounge. Whether you are in town for the Wine Festival or business, our Holiday Inn West Kelowna hotel's friendly and helpful staff will take great care in ensuring you have a memorable stay. ... more   less 
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Also Known As:
Holiday Inn Kelowna Sw-Westbank Hotel West Kelowna
Holiday Inn Westbank
Westbank Holiday Inn
Holiday Inn West Kelowna

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