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“Decent - Just a couple flaws” 2 of 5 stars
Review of Holiday Inn West Kelowna

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Holiday Inn West Kelowna
3.0 of 5 Hotel   |   2569 Dobbin Road | Hwy 97, West Kelowna, British Columbia V4T 2J6, Canada   |  
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Ranked #4 of 5 Hotels in West Kelowna
Vancouver
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Decent - Just a couple flaws”
2 of 5 stars Reviewed May 25, 2008

Stayed for one night on a Saturday with my husband. I like the location because it's the first hotel you see when you drive in from the West. The guy that checked us in was friendly and polite! This doesn't happen often in Kelowna...

We were put in a regular room with one queen (even though I asked for 2 beds). There was a giant foot print on the bathroom floor and the toilet had been used and not flushed. The AC was on high and the room was freezing. I called front desk and said I was a bit grossed out and freezing and I was wondering if I could move to another room. There were no more rooms available so we had to stay in the one we had. Oh well. It was clean except for the bathtub. There is mildew in the tiles and the bathtub is gross.

We were really tired and didn't feel like sitting in the restaurant so we ordered room service. My pasta was cold. I thought it was weird that the food wasn't brought into the room for us. My husband brought in the plates one at a time and they weren't covered - probably why they were cold...I think that restaurant needs to learn a bit about room service. Also, don't expect the food to be tasty, make sure you ask for salt.

You can tell it's not a new hotel but it's clean (except the bathroom). I have definitely stayed in better holiday inns, next time I come to Kelowna I will try to stay elsewhere, but it wasn't THAT bad. At least they had TV and free high speed Internet.

  • Liked — Free Internet
  • Disliked — Dirty Bathroom
  • Stayed May 2008, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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117 reviews from our community

Traveler rating
    29
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See reviews for
37
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5
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
Oxford, England
Top Contributor
197 reviews 197 reviews
134 hotel reviews
Reviews in 149 cities Reviews in 149 cities
742 helpful votes 742 helpful votes
3 of 5 stars Reviewed September 2, 2007

Large, modern Holiday Inn on the edge of Westbank, a location that avoids the considerable hassle involved in getting in, out, or across Kelowna. This hotel does everything a Holiday Inn should so, but the adjacent Boston Pizza House offers both a better and a cheaper alternative to the hotel’s own restaurant.

  • Stayed August 2007
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olympia, WA
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed August 28, 2007

As a matter of fact, I'm sitting in the hotel at this location (Westbank) as I write this! Upon checking in, my husband happened to ask if they had any upgrades available. The staff person clicked around on her computer a bit and asked the manager if "it was OK to upgrade this Gold Member". The manager said, "Sure!" and they didn't tell us what they upgraded us to...but when we arrived at the room, we were PLEASANTLY SURPRISED that they had given us one of their spa suites with a large jetted tub and a fireplace. I was oh so happy as I have to spend the day here as my husband is working. It made my four days here much more pleasant! Also, there are at least 3 good places to eat within walking distance -- Fogg and Sudds, Boston Pizza, and a Dairy Queen if you want quick and simple. Everyone from the staff at the hotel to the staff at the restaurants (including Dairy Queen!) is very friendly and welcoming. We would definitely stay here again, given the opportunity!

  • Stayed August 2007, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, AB
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 1, 2007

The double queen size bedroom was spacious enough for me and my husband. The beds are OK but not the most comfortable; they need some upgrading soon. There was an interesting pillow menu to choose from ie. firm to soft. There was not cooler to use in the room. All the staff seem pretty friendly.

The only drawback for the average traveller is the location. Westbank in not in Kewlona. The hotel is about a ten minute drive from downtown Kewlona. However, that is not a problem if you have a car.

There is a restaurant/pub adjacent to the hotel; Fogg and Suds. There is also a Boston Pizza and a Dairy Queen right next to it.

  • Stayed July 2007, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surrey,BC
Senior Contributor
31 reviews 31 reviews
20 hotel reviews
Reviews in 10 cities Reviews in 10 cities
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed July 28, 2007

Just got back from a 5 night stay at the Holiday inn, Westbank. The hotel was what you would expect from a Holiday inn. The rooms were clean and the bed was firm and fairly comfortable. The pool was small but nice, It was a indoor/outdoor saltwater pool and there was also a small but nice hot tub. Free wireless internet was also available. The hotel is attached to a very good restaurant Fogg & Sudds which had very good food and beers from around the world, unreal selection of beer ( Homer would never leave). The staff at the restaurant and hotel were very helpful and nice. The only complaints would be that the trucks that deliver the food to the 3 restaurants that are beside the hotel back up in the morning and you hear the beeping form them and also our keys would not work on the doors 3 times during our stay and we had to have them re-coded. Steep price for hotel ( $140.00 per night ) but it seems to be the going rate for camparable hotels in the area. If you want to travel to Kelowna I highly advise you to stay on that side of the bridge, It is a 1 hour drive from the Holiday inn to across the bridge, Which is under major construction for the next year or so.

  • Liked — location
  • Disliked — room key not working
  • Stayed July 2007, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Top Contributor
96 reviews 96 reviews
64 hotel reviews
Reviews in 55 cities Reviews in 55 cities
194 helpful votes 194 helpful votes
3 of 5 stars Reviewed July 11, 2007

The hotel was OK. I found the halls and room quite stark and boring. The room itself had a very high ceiling and you felt like being in a tall box. The beds were extremely uncomfortable, hard and very low to the ground although the furnishing were quite nice and in good condition. The room was very clean. The bathroom was small and it was a pain trying to avoid water running onto the floor when having a shower. A sink inside the bathroom with another one outside was very helpful.

The pool was an OK size, part inside and part outside. There was a plastic drape that hung down between the two halves so there were two small pools that you couldn’t do much in, you sure could not swim laps. The exercise room was small and you had to get a key from the front desk. There were lots of pool towels in a rack and there were showers available.

There were two ice machines, one had no grate the put the ice bucket on so you had to stoop over hold it while pushing the ice button. I know that sounds petty but it is also a stupid thing not to fix. Also there was some garbage on the machine when we checked in on a Friday and still there when we left on the Sunday.

Room service sucked. We were shorted a salad when food was delivered just after the girls left to get another one we found the then potato skins were cold, not just luke warm but the cheese had not melted a the potato was cold. I took them back to the restaurant told my story and sat to wait for the salad and new skins. They were really slow and after more that 15 minutes a waitress came up to me and said she had taken the food to my room a long time ago.

This location was not easy to get to if you were coming from Kelowna.

There are four wineries in the area that are quite good.

  • Stayed June 2007, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver Island, Canada
Senior Contributor
40 reviews 40 reviews
15 hotel reviews
Reviews in 23 cities Reviews in 23 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed May 31, 2007

Note this is a Westbank hotel not Kelowna hotel. The bridge between Westbank and Kelowna takes up to 45 minutes to get across and it will be great when the new bridge is up fall 2008.

Book this hotel especially if you are coming from the west arriving late as not having to cross the bridge is lovely late Friday or Saturday evening.

Hotel is clean, rooms good, Fogg 'n Suds restaurant is good with reasonable prices and the front desk staff seemed nice. One of the staff even went on the internet and helped us find some places we wanted to see with map info.

Would recommend staying here. Price for CAA, Seniors great--Entertainment rate best one. Phone reservevation is best.

  • Liked — cheap rate, good restaurant attached
  • Disliked — too far from Kelowna attractions
  • Stayed May 2007, traveled with family
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn West Kelowna

Address: 2569 Dobbin Road | Hwy 97, West Kelowna, British Columbia V4T 2J6, Canada
Phone Number:
Location: Canada > British Columbia > Okanagan Valley > West Kelowna
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 5 Hotels in West Kelowna
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn West Kelowna 3*
Number of rooms: 77
Official Description (provided by the hotel):
Welcome to the Holiday Inn West Kelowna Nestled in the heart of the Okanagan Valley in West Kelowna, this Holiday Inn hotel is a short drive from Okanagan attractions and BC's renowned wineries. Business travelers to our West Kelowna hotel enjoy the convenience of our flexible meeting facilities. Our four meeting rooms can be modified for multiple configurations, and our catering and helpful staff make Holiday Inn the perfect place for guests' meetings, seminars and celebrations. Recently renovated and re-opened, our ballroom is perfect for hosting a wedding reception or company event. Guests also benefit from close proximity to local businesses and attractions. While there is plenty to do in West Kelowna, outdoor activities are easily the most popular Okanagan attractions for visitors at our Holiday Inn hotel. For ski enthusiasts, Crystal Mountain is a scenic 30 minute drive away, and Big White Ski Resort has a shuttle that picks up guests at our door. Also within close proximity are several golf courses, Okanagan Lake and many shopping centres. Our suburban West Kelowna hotel's amenities include an indoor/outdoor saltwater swimming pool, outdoor whirlpool, fitness centre, complimentary high-speed wireless Internet access, and an on-site restaurant and lounge. Whether you are in town for the Wine Festival or business, our Holiday Inn West Kelowna hotel's friendly and helpful staff will take great care in ensuring you have a memorable stay. ... more   less 
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Also Known As:
Holiday Inn Kelowna Sw-Westbank Hotel West Kelowna
Holiday Inn Westbank
Westbank Holiday Inn
Holiday Inn West Kelowna

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