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“Nice and relaxing” 5 of 5 stars
Review of Holiday Inn West Kelowna

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Holiday Inn West Kelowna
3.0 of 5 Hotel   |   2569 Dobbin Road | Hwy 97, West Kelowna, British Columbia V4T 2J6, Canada   |  
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Flexibility & Breakfast!
Ranked #4 of 5 Hotels in West Kelowna
Vancouver
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
“Nice and relaxing”
5 of 5 stars Reviewed April 23, 2013 via mobile

My wife and I just stayed at your hotel for one week while they worked on our apartment. The staff were all very good including Steven who went beyond the call of duty and helped me bring in a basket to my room. Cora lee made breakfast in the morning a complete joy to be there. The cooks in the morning provided an excellent breakfast. Housekeeping staff were also excellent. Also wanted to point out that I have stayed at several other hotels in the ihg family and the hockey teams that were staying here in the middle of April were an excellent bunch of kids.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corrina S, Manager at Holiday Inn West Kelowna, responded to this review, April 30, 2013
Thank you Jaws101 for your review! I am always thrilled to hear our about our guest experiences and appreciate that you chose to highlight our services in this venue. I will be sure to let our team know how they impacted your stay and we look forward to you visiting us, or any of our other brands in the IHG family very soon.

Cheers,

Corrina Sheets
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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117 reviews from our community

Traveler rating
    29
    46
    29
    9
    4
See reviews for
37
35
5
17
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
Surrey, Canada
1 review
2 of 5 stars Reviewed April 15, 2013

Rita S.
We have stayed at this location a few times and it has gotten exceedingly worse. There was a hockey tournament or something going on this past weekend and kids were literally running out of control in the hallways, up and down stairwells, yelling ,and so on and so on. The pool had
kids jumping in and out dangerously and the noise level was unbearable. There was liquor
prominent even at the entrance way and pool area. I know parents should be accountable however, when not, staff should try to gain control for the benefit of the other patrons staying there. We did not intend to stay at an unsupervised playground atmosphere.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corrina S, Manager at Holiday Inn West Kelowna, responded to this review, April 30, 2013
Thank you rita p for taking the time to let us know about your stay. I apologize that we did not meet your expectations and are using your experience as an example to better train our staff to deal with these situations.
The experience that you had at our property is not up to our standards, and we are putting measures in place to allow us to better monitor our groups in house and ensure a comfortable experience for all of our guests.
I hope that you allow us to serve you in the future and should you choose to do so I encourage you to contact me directly so that I may assist you personally.

Best Regards,

Corrina Sheets
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nanaimo, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 2, 2013

although we arrived and were greeted by a lovely young lady at front desk our stay went sadly downhill from there. from coffee still left in the carif from the last visitor/s to pool towels left towering to the drinking fountain -yuck! then to top it off the morning front desk staff -a young man named Steven gave me an attitude when i was telling him of situation/s -did you know that housekeeping staffing hours are confidential.

  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn West Kelowna, responded to this review, January 22, 2013
Dear Ken B,

I appreciate you taking the time to bring this matter to our attention. I am sorry to hear that the service you received was unacceptable. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. We’d like to obtain some additional details regarding your experience, so we have sent you a private message.

Sincerely,

Irish V.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed December 4, 2012

This was our third stay at this Holiday Inn. 3 different suites, each one a pleasure. Our last two stays were 4 nights each. The manager, Peter, certainly knows how to take care of his staff and guests. We were treated to first class, very friendly service. Being quite fussy about cleanliness, we found nothing not up to our high standards. Thank you Peter and staff for another great stay.

Room Tip: Right off the highway, easy to get to, great service.
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fruitvale, BC
Contributor
20 reviews 20 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed October 23, 2012

We checked in later in the evening to wonderful cheery guy named Stephen. He made us feel welcome. We were only there for a quick stay. Room was fine, nothing fancy, but it was clean and average. We did enjoy the free bottle of water at check in. It was a little touch that was nice. Just a note this is on the very farthest end of Westbank away from the city of Kelowna. A good distance when heading back East to the city. Was also not the easiest to find as it is not right off the highway. Boston Pizza is right next door for lunch and dinner. Overall we gave this hotel a 3. Average.

Room Tip: Hotel is at the end of Westbank towards Peachland. If you are driving back and forth into Kelowna wo...
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  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Senior Contributor
46 reviews 46 reviews
15 hotel reviews
Reviews in 23 cities Reviews in 23 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed October 22, 2012

This was our first visit to Kelowna,BC. We have not stayed in a Holiday Inn in 8yrs. We booked a 2-bedroom suite. It was average, nothing special but comfortable. It could use an update.
Our room was fine until we went to bed. Both bedrooms are situated over the front door of the hotel. So until 3am we could hear automatic the front door open and close. It is impossible to ignore and required earplugs. On the upside it has saltwater pool, it could use an update.

Room Tip: Don't book the 2-bedroom suite.
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  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Coquitlam, Canada
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed October 20, 2012

Stayed here in June as the price was right. The hotel room was dark and not too clean, is looking old and a bit run down. Everything else was good, the staff was very friendly. This is not up to the usual HI standards in my opinion. I would prefer to stay at the Best Western in West Kelowna, it's much newer, includes breakfast, has good views, better value overall. Having said that, the HI meets the basic accomodation requirements if you just want a place to sleep.

  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn West Kelowna

Address: 2569 Dobbin Road | Hwy 97, West Kelowna, British Columbia V4T 2J6, Canada
Phone Number:
Location: Canada > British Columbia > Okanagan Valley > West Kelowna
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 5 Hotels in West Kelowna
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn West Kelowna 3*
Number of rooms: 77
Official Description (provided by the hotel):
Welcome to the Holiday Inn West Kelowna Nestled in the heart of the Okanagan Valley in West Kelowna, this Holiday Inn hotel is a short drive from Okanagan attractions and BC's renowned wineries. Business travelers to our West Kelowna hotel enjoy the convenience of our flexible meeting facilities. Our four meeting rooms can be modified for multiple configurations, and our catering and helpful staff make Holiday Inn the perfect place for guests' meetings, seminars and celebrations. Recently renovated and re-opened, our ballroom is perfect for hosting a wedding reception or company event. Guests also benefit from close proximity to local businesses and attractions. While there is plenty to do in West Kelowna, outdoor activities are easily the most popular Okanagan attractions for visitors at our Holiday Inn hotel. For ski enthusiasts, Crystal Mountain is a scenic 30 minute drive away, and Big White Ski Resort has a shuttle that picks up guests at our door. Also within close proximity are several golf courses, Okanagan Lake and many shopping centres. Our suburban West Kelowna hotel's amenities include an indoor/outdoor saltwater swimming pool, outdoor whirlpool, fitness centre, complimentary high-speed wireless Internet access, and an on-site restaurant and lounge. Whether you are in town for the Wine Festival or business, our Holiday Inn West Kelowna hotel's friendly and helpful staff will take great care in ensuring you have a memorable stay. ... more   less 
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Also Known As:
Holiday Inn Kelowna Sw-Westbank Hotel West Kelowna
Holiday Inn Westbank
Westbank Holiday Inn
Holiday Inn West Kelowna

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