When we arrived to check in to the Holiday Inn, after being quoted a charge of $159.95 for one night, I was given the Visa machine to enter my pin number. Imagine my surprise when it said $300.00!
I was told by the staff at the desk that it would be changed to the correct amount in the morning when I checked out, that precaution was needed in case I were to rent movies or incur other charges. I refused to sign in for $300 and was told by the two people at the reception counter that I would not be able to find a hotel in the Kelowna area that did not do this.
We went to another hotel nearby and registered as we normally do when we stay in hotels and motels across Canada and then United States, authorizing for the room charge only.
It was not the fault of the staff, they are doing what they have been told to do. I feel that authorizing charges that amount to almost twice the room charge is leaving it wide open for the hotel to add charges to the Visa that it would be difficult to have removed as well as insinuating that we could not be trusted. Go to a hotel that treats you like an honest customer!
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn West Kelowna Nestled in the heart of the Okanagan Valley in West Kelowna, this Holiday Inn hotel is a short drive from Okanagan attractions and BC's renowned wineries. Business travelers to our West Kelowna hotel enjoy the convenience of our flexible meeting facilities. Our four meeting rooms can be modified for multiple configurations, and our catering and helpful staff make Holiday Inn the perfect place for guests' meetings, seminars and celebrations. Recently renovated and re-opened, our ballroom is perfect for hosting a wedding reception or company event. Guests also benefit from close proximity to local businesses and attractions. While there is plenty to do in West Kelowna, outdoor activities are easily the most popular Okanagan attractions for visitors at our Holiday Inn hotel. For ski enthusiasts, Crystal Mountain is a scenic 30 minute drive away, and Big White Ski Resort has a shuttle that picks up guests at our door. Also within close proximity are several golf courses, Okanagan Lake and many shopping centres. Our suburban West Kelowna hotel's amenities include an indoor/outdoor saltwater swimming pool, outdoor whirlpool, fitness centre, complimentary high-speed wireless Internet access, and an on-site restaurant and lounge. Whether you are in town for the Wine Festival or business, our Holiday Inn West Kelowna hotel's friendly and helpful staff will take great care in ensuring you have a memorable stay. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Kelowna Sw-Westbank Hotel West Kelowna
- Holiday Inn Westbank
- Westbank Holiday Inn
- Holiday Inn West Kelowna