After I paid for the room, the hotel refused to give me my AAA discount because they said it would mess up their petty cash. When I asked to put it on my credit card, they said they would not do it because I had already signed and paid for my room. The staff members name was Michelle and she was not looking to satisfy her guests.
I then called the 800 customer relations number and they told me there was nothing they could do.
Absolutely horrible guest relations all the way around. I will put this message on trip advisor, and tell all my family and friends to avoid this hotel in the future.
- Also Known As:
- Comfort Inn Westside Hotel West Kelowna
- Comfort Inn Westside Hotel
- Comfort Inn Kelowna
- Kelowna Comfort Inn
- Super 8 West Kelowna
- Official Description (provided by the hotel):
- Conveniently located in beautiful West Kelowna, Super 8 Hotel West Kelowna offers a great experience and service for good value. The hotel is located a very short distance to many of the best wineries in the Okanagan valley, halfway between downtown Kelowna and historical Westbank. Complimentary breakfast, free WIFI, Ample parking, suites with kitchenettes and some meeting space options combined with it's central location make this place the perfect base for groups and individual travellers wishing to explore this great area. We pride ourself in the quality of our service and strive to exceed your expectations at every visit. ... more less
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