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“Excellent” 5 of 5 stars
Review of BEST WESTERN PLUS Wine Country Hotel & Suites

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BEST WESTERN PLUS Wine Country Hotel & Suites
2.5 of 5 Hotel   |   3460 Carrington Road, Kelowna/West Kelowna | Sw Quadrant Of Hwy 97 & Elk Rd, West Kelowna, British Columbia V4T 2E6, Canada   |  
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Ranked #2 of 5 hotels in West Kelowna
Vancouver, Canada
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Excellent”
5 of 5 stars Reviewed June 28, 2013

Super clean hotel. Tastefully decorated. Quiet (we were on the 4th floor). Friendly staff. Basic breakfast but it's all you need. Breakfast staff the morning of June 22nd were incredible. Lovely ladies who kept the place running smoothly... and super patient answering everyone's repetitive questions. Great hotel. Would definitely stay here again when we are in the area.

Room Tip: We had a room on the 4th floor that was not facing the highway/parking lot. It was quiet for us duri...
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWwinecountry, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review, June 30, 2013
Many thanks for taking the time to write this review. We are very happy that you enjoyed your stay and do hope to see you back in the near future

Yours in hospitality

Elfriede Schmoll
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

248 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Nanaimo, Canada
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 26, 2013

This hotel is well-located in Westbank, near several shopping centres, beside a gold course. It is also within walking distance to a few restaurants & pub.
Front desk check-in was easy and quick. Parking was free. Our 4th floor room was large and very clean with upscale decor, a lovely bathroom with tub, and a micro/fridge/coffee station. The living area was separated from the king bed by a half wall. Heating & cooling was quiet and efficient. The room was not noisy despite overlooking the front. Internet was free.
I did not visit the gym but the pool was pleasant (waterslide so lots of noisy kids!).
A buffet breakfast was included that consisted of cereals, assorted breads (with toaster), fruit, yoghurts, DIY waffles, eggs and bacon, coffee, tea and juices. All were freshly prepared and the area and tables were clean. News papers were available.
I would not hesitate to stay again.

Room Tip: Golf course views from the rear.
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWwinecountry, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review, June 30, 2013
Many thanks for taking the time to write this review. We are very happy that you enjoyed your stay and do hope to see you back in the near future

Yours in hospitality
Elfriede Schmoll
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spokane, WA
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed June 24, 2013 via mobile

I'm generally a Hilton, Marriott, or Fairmont brand business traveler. My family booked this hotel last minute as our vacation plans in AB were interrupted by flooding. (Prayers outgoing for those impacted.)

What a great hotel! Any place that is somewhat new can be good. BW Wine Country is newer but also knows the right touches that make the difference. A great bed, good linens, very soft towels, good tv's, and fast wifi are the step up. The staff is great, but not over the top interrupting your stay. My daughter enjoyed the pool and slide. We didn't remember reading about it when we booked it. It was a nice surprise. The free breakfast was a much higher quality than we got at two other competitors on our trip. I will definitely stay there next time I'm in Kelowna.

Stayed June 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWwinecountry, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review, June 30, 2013
Many thanks for taking the time to write this review. We are very happy that you enjoyed your stay and do hope to see you back in the near future

Yours in hospitality
Elfriede Schmoll
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 23, 2013

Great location in West Kelowna. Hotel was chosen as for a stopover during our road trip from Vancouver through the Okanagen, the Kootenays, and back. We stayed for one night. As we were traveling with a dog, we were assigned a room on the main floor, facing the parking lot at the end of the building.
The Best Western seemed to be fairly new and is conveniently located at route 97 next to a golf course and a short (in the eye of the beholder) walk down to Okanagen Lake.
Very friendly staff. Free wi-fi, free breakfast (usual BW breakfast buffet).
Modern furnished room and bathroom.
The hotel offers a water slide (didn't try it) and a small gym (emphasis is on small).
If there is a serious downside, then it is the amount of garbage produced every morning when serving the breakfast buffet, as plastic cutlery, plastic cups, and paper plates are being used.

Room Tip: Upper floors with a view onto the golf course.
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  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWwinecountry, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review, June 30, 2013
Many thanks for taking the time to write this review. We are very happy that you enjoyed your stay and do hope to see you back in the near future

Yours in hospitality
Elfriede Schmoll
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver BC
Senior Contributor
27 reviews 27 reviews
21 hotel reviews
Reviews in 26 cities Reviews in 26 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed June 20, 2013

We stayed at the Best Western for three nights a few weeks ago. The front desk people were extremely nice and helpfull with restaurant suggestions etc. The included breakfast was great. There were lots of restaurants within walking distance. Our room was very nice with a view over the golf course. Also a great location for the wine touring we wanted to do.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWwinecountry, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review, June 30, 2013
Many thanks for taking the time to write this review. We are very happy that you enjoyed your stay and do hope to see you back in the near future

Yours in hospitality

Elfriede Schmoll
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Trail, Canada
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 19, 2013

We hour there very late and check in was quick and easy. The room.wad clean and the bed was comfy. The breakfast was good and the coffee was great. Typical with cereal, toast, bagels, waffles, and eggs and bacon.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWwinecountry, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review, June 20, 2013
Many thanks for writing the review on Tripadvisor, we do appreciate the time that you spent to do so. We do hope that we can greet you again in the near future at the Best Western PLUS Wine Country Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN PLUS Wine Country Hotel & Suites

Also Known As:
BEST WESTERN PLUS Wine Country Hotel & Suites Kelowna/West Kelowna
Address: 3460 Carrington Road, Kelowna/West Kelowna | Sw Quadrant Of Hwy 97 & Elk Rd, West Kelowna, British Columbia V4T 2E6, Canada
Phone Number:
Location: Canada > British Columbia > Okanagan Valley > West Kelowna
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 hotels in West Kelowna
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Wine Country Hotel & Suites 2.5*
Official Description (provided by the hotel):
Experience a rare combination of luxury and hospitality when you stay at the BEST WESTERN PLUS Wine Country Hotel & Suites in West Kelowna, British Columbia. Situated at the head of British Columbia's stunning Okanagan Valley, Kelowna offers visitors the unique opportunity to enjoy both the great outdoors and a rich mix of culture and urban energy. Visitors flock to the Kelowna area all year long to enjoy its scenic natural beauty, majestic mountains, sparkling lakes, and bucolic vineyard vistas. ... more   less 
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