Booked 3 rooms for two nights during the Olympics for grandparents, parents and 3 kids. New hotel, so as you would expect everything was new, clean and working. The connecting rooms we had requested were not available immediately, but the young lady working Reception made sure we got what we needed. We ate in the bar twice and had no complaints about the food. Breakfast each day was excellent. Great location (10 minutes from the station); quiet, with secure parking.
..... so, so far another standard good review of a new hotel.... but...... the big thing that makes the difference is the people. The staff at this hotel were without exception extremely friendly and helpful - and then some. On our last night our 8 year old son discovered the torn and worn out blanket he has slept with since birth was missing. It had been mixed up with the laundry and had disappeared while the room was serviced and we were out. Understandable that it could be mistaken for a rag and thrown out... but the staff were WONDERFUL about looking for it; with Daniel and I even working our way through the hotel laundry bins looking for it... twice! The blanket showed up when Claudia (our housekeeper) arrived for work the next morning and headed straight to the dumpsters to retrieve it. Amazing understanding and help that we couldn't have expected, but we (and especially our son) were delighted and grateful to receive. Above and beyond!
We will definitely be returning. This hotel is a "no-brainer" choice for families visiting London.
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