My family and I stayed here for 2 night in a suite. The room was lovely and the location is great, the use of the spa was wonderful but there was a few problems with the hotel. We had a problem with ants in the room and in my sons bed. There was also no blind in the bathroom opposite the shower that looked out onto the main road. (i noticed once in the shower) The breakfast (cooked) is poor and the service was very very slow. I had £100 taken as a held payment on arrival and this took 6 days to go back into my account. We was offered a stay again and we used the cottage that was on the grounds. I must say the cottage itself was very nice but some parts of the decor was run down and needed cleaning and replacing.some points breaching health and safety regulations. on this stay the breakfast service was again very slow. I was given a bill for a phone call that the staff had made from the cottage on check out. I think the Hotel is nice and in a great location but I do not think it lives u to its 4 *s. I have had emails letting me know the comments and complaint I had made them aware of have been dealt with but this did not take the problems away from my stay and the money I spent.
- Official Description (provided by the hotel):
- The four star Richmond Gate Hotel is an elegant eighteenth century building situated at the top of Richmond Hill. Located in Surrey just 7 miles from London's West End and within easy distance from London Heathrow Airport. Richmond Gate is ideally located for visiting the attractions of West London and Surrey, including Twickenham Rugby Ground, Wimbledon Tennis, the new Wembley Stadium, Kew Gardens and Hampton Court Palace. ... more less
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