What can I say but rude, rude rude.
We arrived a little early but just wanted to check our booking, and was told that we were far too early and to come back later. We then asked about the parking and was told it was on a first come first served basis, and we would have to go into the pay and display. Fair enough, I understand but the manner in which this was relayed to us was totally unnecessary.
You are able to check in from 2pm so we arrived to book in at 2:30pm and completed the paperwork and was given a key. The place is like a dingy rabbit warren with no signage for door numbers or exits in the corridor. The corridors are narrow and dirty.
On arrival at the room the cleaner was stripping the bed and the room have not been cleaned. We therefore trekked back through the rabbit warren, getting lost and at one point I walked into a cupboard looking for the exit. O and surprise, surprise it wasn't locked so that guests are safe.
Back at reception we were then told that there were no other rooms available and that we would have to wait! REALLY. We then asked to see a manager and was told that the lady on reception was the only person in the building - not really true I am sure. This was all relayed with a very nonchalant attitude and a sigh that told us that she didn't give a stuff and had better things to be getting on with.
The only plus point was that when asking for our money back she was very efficient and did it straight away. My partner then apologised and she said no worries. He had to point out to her that she should have been saying that to us.
Overall really, really poor and I would advise you to go elsewhere.
- Official Description (provided by the hotel):
- Smiths Hotel Weston-super-Mare features a range of 48 comfortable, stylish and spacious en-suite bedrooms and 8 luxury suites, many with spectacular sea views. Make Smiths Hotel your first choice when choosing a holiday hotel in Weston super Mare or Somerset. The hotel is Situated in a prime location on the beautiful seafront of Weston-super-Mare in Somerset. Smiths Hotel is a family run hotel that affords spectacular views across Weston bay from the Victorian theme terrace. ... more less
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