I spent the last weekend of April attending a family wedding at the Raemoir House Hotel, and overall the experience was excellent, as the staff worked tirelessly to make us all comfortable and keep us cheerful. The house is rather spledid, and grounds very fine. Many guests remarked on how splendid their rooms were
However, I had a couple of issues which I wished to dicuss with the proprietor on my return, and e-mailed him about this on May 5th, with a follow-up later ; so far I have had no reply.
My two issues were, firstly, my single room was small, even poky, as a sizeable slice had been taken out to make a bathroom. In the remaining section I could very nearly touch the two walls with my outstretched hands. ( I am 5'3''). The wall cupboard that was the wardrobe could only be accessed by moving the chair. The only place to put my other possessions was a sort of sideboard that doubled as bedside table, and the tea-making tray was squashed in behind the TV. The bed had to against the wall, which I find uncomfortable.The window overlooked a rectangle of bare earth. I understood that all the rooms were taken, and mine had already been allocated, so no upgrade was possible. This did not seem to me to match up with the splendours of the rest of the house.
The second matter was the bill. When I checked out, it did not seem right to me, being £15.00 more than I expected. I queried it, and the very pleasant young woman on the reception desk looked anxious, explained that she was new to the job, and the bills had been prepared the night before. I thought it best to pay, and sort the problem out when I returned home, firstly because I wanted to check my confirmatory e-mail and make sure I had not made a mistake, and secondly, I was expecting my taxi shortly, and was very anxious not to miss my train.
I am surpised and disappointed not to have had a response of any sort from the proprietor ; if he is away, surely he has staff on the premises who can at least acknowledge an e-mail, and promise a full response in due course. Not very professional.