I spent the last weekend of April attending a family wedding at the Raemoir House Hotel, and overall the experience was excellent, as the staff worked tirelessly to make us all comfortable and keep us cheerful. The house is rather spledid, and grounds very fine. Many guests remarked on how splendid their rooms were
However, I had a couple of issues which I wished to dicuss with the proprietor on my return, and e-mailed him about this on May 5th, with a follow-up later ; so far I have had no reply.
My two issues were, firstly, my single room was small, even poky, as a sizeable slice had been taken out to make a bathroom. In the remaining section I could very nearly touch the two walls with my outstretched hands. ( I am 5'3''). The wall cupboard that was the wardrobe could only be accessed by moving the chair. The only place to put my other possessions was a sort of sideboard that doubled as bedside table, and the tea-making tray was squashed in behind the TV. The bed had to against the wall, which I find uncomfortable.The window overlooked a rectangle of bare earth. I understood that all the rooms were taken, and mine had already been allocated, so no upgrade was possible. This did not seem to me to match up with the splendours of the rest of the house.
The second matter was the bill. When I checked out, it did not seem right to me, being £15.00 more than I expected. I queried it, and the very pleasant young woman on the reception desk looked anxious, explained that she was new to the job, and the bills had been prepared the night before. I thought it best to pay, and sort the problem out when I returned home, firstly because I wanted to check my confirmatory e-mail and make sure I had not made a mistake, and secondly, I was expecting my taxi shortly, and was very anxious not to miss my train.
I am surpised and disappointed not to have had a response of any sort from the proprietor ; if he is away, surely he has staff on the premises who can at least acknowledge an e-mail, and promise a full response in due course. Not very professional.
- Official Description (provided by the hotel):
- Raemoir is one of Scotland’s quintessential Country House Hotels, a "Solitaire" as recently described by one guest. Set in 11 acres of secluded wood and parkland, Raemoir, with its 20 individually appointed ensuite bedrooms, is less than 20 minutes from Aberdeen, its international airport and station. The privately owned hotel is perfectly positioned for Royal Deeside, the Cairngorm National Park and the world famous Whisky, Castle and Golf Trails including Trump International all of which are within easy reach. Warm, welcoming, indulgent, completely secluded and voted Country House Hotel of the Year 2011 and 2012 as well as the region's Country House and Romantic Hotel for 2013, Raemoir holds one of the area’s best 2AA Rosette and Michelin recommended restaurants led by one of the areas most talented female chefs, Alex Hay. It is a fabulous venue catering for relaxed dining, private parties, conference facilites, weddings and exclusive use. And our private helipad ensures the world beyond the gates is never far away… ... more less
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- Also Known As:
- Raemoir Hotel Banchory
- Raemoir House Hotel Banchory, Scotland