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“Lovely, friendly experience” 5 of 5 stars
Review of Douglas Arms Hotel

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Douglas Arms Hotel
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22 High Street, Banchory AB31 5SR, Scotland   |  
Hotel amenities
Ranked #9 of 10 Banchory B&B and Inns
dumfrieshire
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Lovely, friendly experience”
5 of 5 stars Reviewed August 26, 2008

We stayed at the Douglas Arms whilst in Banchory for our friends wedding and we had a lovely experience. All the staff were incredibly friendly and we were made to feel extremely welcome.
Our room was spotlessly clean and comfortable, although not the largest.
We stayed for a few nights and ate in the restaurant twice. Our meals were delicious, much better than usual hotel grub, and the service was always polite and friendly.
All in all the staff and owners couldn't have been more helpful. We'll definitely be back. And they sell real coffee.

  • Liked — The cleanliness and friendly welcome
  • Disliked — Rooms were not massive!!
  • Stayed August 2008, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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35 reviews from our community

Traveler rating
    8
    11
    9
    2
    5
See reviews for
10
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6
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Colchester
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed August 8, 2008

We booked this on the strength of the very professional-looking website; we were extremely disappointed. We expected a stylish small hotel but we got a tatty pub. Yes, they are doing it up, but hardly with the verve that the website suggests. We were given a dingy, badly-lit room, scuffed wallpaper, cheap pine furniture, with a tatty bathroom (lots of broken tiles, frayed light-pulls etc.) - and it looked nothing on earth like the room in their picture. The room was very noisy, both from the bar below and from other rooms, where we could clearly hear other people's conversations.We can only assume that we got one of the unmodernised rooms - but they still charged us the same price.

The evening meal was adequate but nowhere near as interesting as the website suggests. I had a fairly predictable duck in cherry sauce and my wife had a tired stuffed aubergine. More like glorified Beefeater than 'boutique' pub.

We checked out after one of the three planned nights and were told without apology that "it is an expensive area" and that the "website makes it clear what it is like" (In our opinion it does not). We were told that we would have to forfeit £75 for the second unstayed night as "they could have filled it many times over". At no point did the management seem concerned at our dissatisfaction. They refused to budge on a thing and we now wish we had stuck to our guns and refused to pay. We moved on on and found infinitely superior accommodation for the same price elsewhere.

As it presently stands, if you want what the website shows, go elsewhere.

Stayed August 2008
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
glasgow
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 30, 2008

nice family run hotel, very welcoming. room was small, but warm and clean. restaurant was excellent, busy obviously popular with locals, dinner and breakfast were tasty and well presented, great service, staff well organised and very pleasant. owners very helpfull. we will go back.

  • Liked — food
  • Disliked — size of the room
  • Stayed March 2008, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed April 19, 2006

the weekend came to an end all to soon we didnt want to leave as you just couldnt tire of the good food and warm service that you get from this family run hotel and the wonderfull professional expertise of the staff and the hosts , nothing was to much bother and they know the area inside out and were always recommending place's of intrest and being a fussy individual I would recomend not to miss this hotel if looking for a place to stay in the historic town of Banchory.
thanks again for looking after us.
D Greig

  • Stayed April 2006
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed December 12, 2003

Everyone was extremely friendly, including all the locals who let us know what to do when in Banchory. They have a section with leaflets explaining what can be done when visiting Banchory. The rooms are ok but it was the people who are absolutely fantastic that we really loved about this place. The hotel itself is situated on the Main street so it's easy to get everywhere. There was extremely friendly and willing staff who work here. I'll definately be staying her when I go back.
Superb.

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Douglas Arms Hotel

Address: 22 High Street, Banchory AB31 5SR, Scotland
Location: United Kingdom > Scotland > Aberdeenshire > Banchory
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant
Hotel Style:
Ranked #9 of 10 B&Bs / Inns in Banchory
Price Range (Based on Average Rates): $
Number of rooms: 8
Official Description (provided by the hotel):
We are a small family-run hotel who pride ourselves on high standards of product and service. Our rooms are clean and modern all with flat screen TVs and DVD players. Our menu changes seasonally and we have a rotation of real ales on which we pride ourselves. ... more   less 
Also Known As:
Douglas Arms Hotel Banchory, Scotland

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