This is an imposing building from the front. Try and get a space in the top car park. If it snows you will have problems getting out the lower piece of waste land car park. I was greeted by smokers gathered outside the front door. The welcome at Reception which is located in a corridor opposite the stairs was a hint of what was to come. Twenty questions and look how busy I am, not that there was anyone else waiting.
Having received the very easy instructions to the room that it was 'upstairs'. I struggled up the main staircase. Having gone through a maze of doors and narrow but modern day stairs, you could be forgiven if you went in a facing cleaners room, as there is no helpful signage.
Having got to the upper landing, it is at this point you see a lift. Finding the room in what is a ugly built annex to the main building, I opened the door to find that it had not been cleaned or should I say made up. There is a picture of a room with a wall outside, this was the upper room. There was a smell of cigarette smoke. Below the room was a group of smokers at the rear who were from one of the function rooms. Looking in the bathroom, it was basic to say the least, dirty towels in the sink.
Attending reception to complain, the promise that the room would be cleaned soon as they had been busy was declined. We were then given the room opposite.
Having been to the previous room, this was only better because it was tidy. All the fittings were loose and shabby. The bed headboard had some sort of suede finish, ensuring that the finger and palm marks of previous guests were imprinted as a tribute to their visit. The TV was LCD, a very early one the picture did not fill the screen. There was no real channel choice.
The en suite comprised of fittings that would not have been out out of place in a hostel. The shower was the worst I had ever experienced anywhere. You would have been better off with a one holed watering can. The view from the window was better, enhanced by rubble and rubbish for good measure.
If the accommodation was anything to go by, I was not going to eat there.
Wi-fi was not available in what would be the main clump of rooms. It was acceptable in the lounge area off the main entrance.
There was a wedding taking place, beware these go on late and on this occasion it was loud. Swearing and shouting still taking place at 1.30am. The bed was fairly comfortable and the room quiet, but the quality of the main door to the room is poor and anyone outside or going into a room nearby can be heard.
Breakfast was a game of getting items from the buffet when it was replenished. Food quality was poor and warm. The containers were heated but the food was brought in small warm quantities and was gone as soon as it arrived. Getting served with tea or coffee was pot luck. There were staff who were moving about, but achieving little as regards the guests.
Reading the reviews, I believe there may be better rooms and some reviews are blinkered by attending weddings and other functions. No-one would want to spoil the big day attitude. In short this Hotel is nothing like their website. Lovely views from the front otherwise.
- Official Description (provided by the hotel):
- Standing elegantly in landscaped grounds, Hollin Hall Country House Hotel & Restaurant offers a tranquil retreat in one of Britain's most beautiful locations. The 19th Century Victorian House is set in four acres of wooded gardens surrounded by Cheshire countryside which brings a sense of occasion to any visit. ... more less
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- Also Known As:
- Hollin Hall Hotel Macclesfield, England, UK