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“Wedding” 5 of 5 stars
Review of Hollin Hall Hotel

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Hollin Hall Hotel
3.0 of 5 Hotel   |   Jackson Lane | Kerridge, Macclesfield SK10 5BG, England   |  
Hotel amenities
Ranked #6 of 6 Hotels in Macclesfield
Belfast, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Wedding”
5 of 5 stars Reviewed January 14, 2013

We booked this hotel for a 2 night stay as we were going to a wedding at this venue (one of 3 that weekend). On arrival there was a wedding in process and we had to wait outside the the freezing cold for 5 minutes before we could get in. Not a great first impression! When we did eventually get in we went to reception to be met with a receptionist who was feeling the cold and put on a really shabby, old, grey, plucked cardigan. A bit unprofessional I thought. On being shown to our room our impression of this hotel did not improve. The room was freezing and looked like it had not seen a cleaner for months. It smelled damp and musty and you could (and did) draw a picture in the dust on the dressing table - disgusting. When I complained we were shown 3 other rooms - the hotel was busy so not a lot of choice - so we took the best room of not a great bunch. This room appeared less dirty and dusty and the bed was clean as was the bathroom and with no musty smell we stayed. However this room was also to be freezing. The heating in the room did come on but at odd times of the day.... don't know why that was. Also, there was only one roll of toilet roll in the bathroom and it ran out so I had to go and ask for another roll and was given one only - there may have been a shortage of rolls!!!!!. That is first time I have ever ran out of toilet roll in a hotel. There was also a lot of dust sitting on the headboard on the bed ....really silly mistake to make as it would take a second to run a duster along it when the room was being cleaned and it seemed that that this had not een done for weeks!!!.

Breakfast was a revelation. They had a buffet with a good supply of cearals, yoghurts, fruit, cold cuts etc as well a cooked breakfast. The "hot" food was lukewarm. Not great breakfast at all but adequate if you stay with cereal and toast. However on both mornings the staff came to lift the plates away before we were finished eating and what looked like the head waitress was walking around in a cardigan (no apron or uniform) that was dirty from working in the kitchen it appeared? Ughhhh!

However in a more positive note the food for the wedding was lovely. There were canapes and drinks on arrival back from the wedding service then the wedding meal was hot (great) and really nice.

This hotel has a lot of potential. It is in a lovely location and seems to do a great business for weddings. There are some lovely original features - chandeliers in bar, open fire, beautiful staircase . However it looks old fashioned and tired. It could be really nice if given a lick of paint and, most importantly, was given a good clean especially in the bedrooms. Sort the heating out and ensure the staff dress smartly and professionally.

It was a pity as the staff looked after the bride and groom really well and the wedding food was nice. But overall I was really disappointed and could not recommend a stay at this hote.

  • Stayed January 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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973 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (269)
Date | Rating
  • English first
  • Any
English first
Stockport, England
Senior Contributor
44 reviews 44 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed January 14, 2013

We stayed for a family wedding. Granted that there had been a wedding the previous night, there was obviously going to be a lot of work for the cleaning staff,but to be told by receptions that checkin wasn't till 3 for a 2 o'clock wedding wasn't the best welcome.fortunately, some of the party had stayed the previous night so we invaded their room. My first impression of room 12 wasn't good at all - peeling wallpaper and damp patches. Hmm. Also some of the public areas looked like they needed a good refurbishment - sticky bits on the stair carpets.
We were able to check into our room before the wedding, thankfully, and our room, a superior room in a new part of the building,was of a much better standard. It had a big bathroom with a separate shower and bath and the toasty hot towel rails others have mentioned.
The wedding was well organised and the food was good.
A quick sneak back to the room at Match of the Day time revealed the lack of BBC reception on the tv, which the staff were unable to explain
Breakfast was a buffet style and was fine. The hotel just needs a bit of tlc to bring it up to where it should be for such a lovely building.

Stayed January 2013, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bromsgrove, United Kingdom
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed January 12, 2013 via mobile

We booked this deal with travel zoo and paid £130 for 2 nights bed and breakfast inc glass of prosecco on arrival and 3 course dinner with bottle of house wine.
I'd read mixed reviews here and wanted to see for myself if it deserved the negative comments. On arrival a wedding was on. We parked in the overspill car park so had a short uphill walk. In fact, every day we were here there was a wedding on. Fair play to the hotel though they do try to keep an area for residents only to enjoy. Reception was unstaffed for a good 10 minutes and I checked in correcting misspellings of ever one of my personal details!
Our first room(48) was awful. No word of a lie. My wife was gutted; the room looked like it had been furnished with the worst second hand furniture, a light fitting had come away from the ceiling and there were countless cobwebs. The curtain wasn't attached to the pole, there was hair and mildew in the bath, drawers and the bathroom shelf were broken. The room was freezing and we had one towel left for us. The walls were stained and where they had been touched up it was in the wrong colour.
I complained to reception and fair play we were moved immediately to room 64, what a difference! From here the break got excellent which is what I was hoping for....Lovely wallpaper and painted brickwork, art and lamps. The bed was enormous and very comfy the duvet very snug. The room was warm with a portable heater. There were unlimited tea coffee and posh biscuits and the free toiletries were nice. There wasnt space to put the kettle except to balnce it on the edge of the desk which was a bit awkward. The shower was nice and the heated towel rail was boiling hot so take note!
The room had blinds as the curtain let in a lot of light and the walls are thin. You get an iron too. With weddings there was noise until the wee hours.
The food was amazing, the 3 course is one of the nicest meals I've eaten and the set menu gave a big choice. The wine was great as was the prosecco which we opted for day 2. The restaurant was beautiful as were the adjoining room with live fire and bar room. Breakfast was good it seemed healthy for a full English and big selection.
The local village was nice for a walk we found the local pub(exit hotel turn right and 200metres up the road), this specialises in tapas which was unique. We didn't eat here but it was popular. Views were beautiful.
My wife booked a massage which she enjoyed, the masseuse used a room downstairs and gave a 20% discount. There was a fitness room down in this area too which guests must unlock themselves I didn't get chance to see it properly.
This hotel has lovely features and food and drink is fantastic. Just beware that it seems there are 3 distinct rows of rooms and the first room we were allocated was absolutely awful. The second(on the uppermost level)was excellent so be prepared to complain although it shouldn't really have to come to this surely?! Putting profit into doing the poorer rooms up should be top priority for the hotel although I'd hate to have been told we couldn't be moved - I would have honestly checked into the local travelodge and headed home first thing day 2 :-(

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stalybridge, United Kingdom
Senior Contributor
47 reviews 47 reviews
11 hotel reviews
Reviews in 28 cities Reviews in 28 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed January 5, 2013

The first impression of the hotel is not great. The name of the hotel is so small on the sign that you have to get very close to read it. The name of the hotels restaurant is more prominant than the name of the hotel. Once you go up the drive there are no signs for a car park (apparantly there is one if you follow the drive around and down). The hotels name is not even on the front of the hotel and once again there are no signs for reception from outside. We went in what looked like the front door and then signs appeared.

The receptionist was only 1/2 interested. This may be that it was new years eve and told us what steps to go up to find the room. We were not asked if we need help with luggage and were not even pointed to the lift.

The room, once we found it, was very very nice and modern. It was a superior room and looked like it had been decorated the day before. The bathroom was beautifully tiled and spotless. The only flaw with the room was that the tv started at itv1 and had limited channels, but as were there for just new years eve it didn't matter.

The new years eve function however was on another level from what we had seen of the hotel. The canpoes and bubbly were of such a high order we wondered if the meal would live up to it. We were not dissapointed. The lady in charge of the New Year's Eve function (unfortunately we did not get her name) was superb. As far as we could tell everyone got the meals that they ordered and the food was worthy of a 4/5 star hotel. It was excellent. I won't go into details but I am sure if anyone wants to know what we had they can put a remark on this review. The disco did seem to play older music, even for us and we are touching 50, but still enjoyed it.

Breakfast was self service and served the usual fair. It was very good value at just £5.00 each on top of the room rate.

The hotel does seem a little tired as we were sat next to a french door with a doornob missing. There was some pipework in the bar which needed boxing in and some paint work that needed a touch up. The breakfast terrines also were unhinged (not mentally) and had nowhere to put the lids when removed in order to get food.

The hotel has great potential and would be worth visiting if just for the food. This is provided it is the same qulity as new year's eve. Yum

Room Tip: Apparantly the superior rooms are in the new part. I have heard that the standard rooms are not the...
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Willaston
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 4, 2013

After reading some of the recent reviews, we were half tempted to cancel our stay and lose the money! But decided to try it out, and if it was really that bad then pack our bags and go. We stayed the 30th and 31st December, and on arriving on the 30th, there was only one other car in the car park! We checked in nevertheless. The entrance hall is lovely, a little tired but still lovely. Check in was simple, and we found our room easily.
The room itself was lovely, it was perfectly adequate for our needs. It was decorated nicely and I loved the exposed bricks which had been painted. It was a shame that the curtains didnt match as it let the room down but obviously this is only a minor issue!
We were at first put off by the bed, it was two singles pushed together! The heights of the mattresses at the bottom of the bed were clearly different, however when you lay on the bed it was one of the most comfortable we have stayed in.
The rest of the room was fine, the TV worked, only problem was when the wind was blowing a gale we lost some of the channels but this is the case at home too! The bathroom was clean, the shower was OK but not that powerful. Could also have used some more room to leave washbags as the shelf over the sink was small. Also the mirror was hung very low, I am 5ft 10 and my partner is 6ft 5 so this was a bit of an issue when getting ready! The one in the bedroom was also quite low. A slight issue was the towel rail which was scolding hot, lovely for towels but I did burn my hand slightly.
A nice point was that you could refill your hospitality tray as much as you liked, just had to ask for more, great for us as we wanted to take a flask out hiking with us. However there was only 1 teaspoon provided for two teacups.
We didnt eat in the restaurant but the food really did smell delicious. Instead we ate in the Bull's Head just a quick walk down the road - best steaks we have eaten!
The breakfast was delicious on the first morning, cooked to our order plus a selection of cereals, fruit, yoghurt etc. The second morning (new years day) was a buffet - not ready when we went down at 8.30am! Nor was there any staff to seat us. So we had some toast and it was ready after that. Not quite as nice as the previous day though.
The hotel itself is set in such a brilliant location for walking, its beautiful.
Its a shame that the hotel isnt given a bit of an overhaul as there are little details that let it down. However we really cannot complain and had a lovely time. As previous reviewers have mentioned, don't go here if you want 5* luxury - this hotel never advertises that it can give you this! It certainly is a lovely 3* hotel though, which with a little TLC could make a fantastic one. We will definately return!

Room Tip: We stayed in 65 - standard room, not the best view but nice!
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 3, 2013 via mobile

Christmas party for 18 people who all thought it was fantastic.
Food excellent staff friendly and rooms 5 star. Will go next christmas without doubt.
Looks a fantastic venue for a wedding.
Will definatley book for a weekend break.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheadle, United Kingdom
Senior Contributor
34 reviews 34 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed January 3, 2013

Stayed for a night after a wedding.
The public areas looked okay and the meals were excellent.
Breakfast looked a little understaffed with only one person running around.

The hotel room was very run down. We had a plastic container under the bathroom radiator to contain a leak, it looked to have been in place for some time. Signs of rusting on the metal fixings in the shower area. The bedroom could have been cleaner and the decoration looked run down (peeling wall paper, cobwebs).

  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hollin Hall Hotel

Address: Jackson Lane | Kerridge, Macclesfield SK10 5BG, England
Location: United Kingdom > England > Cheshire > Macclesfield
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #6 of 6 Hotels in Macclesfield
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hollin Hall Hotel 3*
Number of rooms: 58
Official Description (provided by the hotel):
Standing elegantly in landscaped grounds, Hollin Hall Country House Hotel & Restaurant offers a tranquil retreat in one of Britain's most beautiful locations. The 19th Century Victorian House is set in four acres of wooded gardens surrounded by Cheshire countryside which brings a sense of occasion to any visit. ... more   less 
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Also Known As:
Hollin Hall Hotel Macclesfield, England, UK

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