We booked this hotel for a 2 night stay as we were going to a wedding at this venue (one of 3 that weekend). On arrival there was a wedding in process and we had to wait outside the the freezing cold for 5 minutes before we could get in. Not a great first impression! When we did eventually get in we went to reception to be met with a receptionist who was feeling the cold and put on a really shabby, old, grey, plucked cardigan. A bit unprofessional I thought. On being shown to our room our impression of this hotel did not improve. The room was freezing and looked like it had not seen a cleaner for months. It smelled damp and musty and you could (and did) draw a picture in the dust on the dressing table - disgusting. When I complained we were shown 3 other rooms - the hotel was busy so not a lot of choice - so we took the best room of not a great bunch. This room appeared less dirty and dusty and the bed was clean as was the bathroom and with no musty smell we stayed. However this room was also to be freezing. The heating in the room did come on but at odd times of the day.... don't know why that was. Also, there was only one roll of toilet roll in the bathroom and it ran out so I had to go and ask for another roll and was given one only - there may have been a shortage of rolls!!!!!. That is first time I have ever ran out of toilet roll in a hotel. There was also a lot of dust sitting on the headboard on the bed ....really silly mistake to make as it would take a second to run a duster along it when the room was being cleaned and it seemed that that this had not een done for weeks!!!.
Breakfast was a revelation. They had a buffet with a good supply of cearals, yoghurts, fruit, cold cuts etc as well a cooked breakfast. The "hot" food was lukewarm. Not great breakfast at all but adequate if you stay with cereal and toast. However on both mornings the staff came to lift the plates away before we were finished eating and what looked like the head waitress was walking around in a cardigan (no apron or uniform) that was dirty from working in the kitchen it appeared? Ughhhh!
However in a more positive note the food for the wedding was lovely. There were canapes and drinks on arrival back from the wedding service then the wedding meal was hot (great) and really nice.
This hotel has a lot of potential. It is in a lovely location and seems to do a great business for weddings. There are some lovely original features - chandeliers in bar, open fire, beautiful staircase . However it looks old fashioned and tired. It could be really nice if given a lick of paint and, most importantly, was given a good clean especially in the bedrooms. Sort the heating out and ensure the staff dress smartly and professionally.
It was a pity as the staff looked after the bride and groom really well and the wedding food was nice. But overall I was really disappointed and could not recommend a stay at this hote.
- Official Description (provided by the hotel):
- Standing elegantly in landscaped grounds, Hollin Hall Country House Hotel & Restaurant offers a tranquil retreat in one of Britain's most beautiful locations. The 19th Century Victorian House is set in four acres of wooded gardens surrounded by Cheshire countryside which brings a sense of occasion to any visit. ... more less
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- Also Known As:
- Hollin Hall Hotel Macclesfield, England, UK