Firstly, it is a good facility, however the menu is far too pretentious, and over priced. However tea and cakes are good,
The ordering system is awkward, stand in line like at school with your tray, pick your food, pay for your food, leave tray at counter as food is delivered to table by waitress? why don't you just do waitress service, at least then we know if we can get a table. Is it a self service, or waitress service, its kind of both, awkwardly! plus, it people are constantly walking around the dining room as the menu on the table is only half the story, so you have to stand up and stare at the chalkboard, a little annoying when you are trying to have a private conversation at your table, and being constantly disturbed by other diners walking past.
It is not a relaxing place.
On saying all of that, the location is great, and the potential is huge, so just stop being so pretentious with the menu, have the actual menu on the table so I can choose my food without having to stand up, and use waitress service (god knows there is enough staff wandering around) and I think it could be a great place.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.