We enjoyed a New Year evening at Portofino. Have been going to the restaurant for many, many years and the food and atmosphere is very good. The service has also proved to be good. Definitely recommend going. It is my favourite restaurant in Hartlepool but some of the service details need to be improved, for new year we were given 'a glass of bubbly' on arrival - but where was the non-alcoholic option of car drivers? We also arrived a a few minutes early and could hear the manager saying loudly and abruptly it is not time yet, instead of perhaps "Welcome, your table will be ready shortly, please use the bar..." to appear friendly for new year. The quiz was the same as a few years ago at New Year. Not specific to Portofinos only but surely meals can be provided with vegetables and carbohydrates, not either/or. The service was very fast but then was very slow on the dessert course was a long time coming. However, the desserts were very good and indeed much better portions than provided by many restaurants - thank you. N.B - these comments are really to help Portofino give first class service NOT to put people off going, you definitely should go as we have for many, many years and will return again soon.
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