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“Profit driven, disdainful of the customer!” 2 of 5 stars
Review of Forest Holidays Keldy, North Yorkshire

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Forest Holidays Keldy, North Yorkshire
Cropton, Pickering YO18 8HW, England   |  
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Preston
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17 reviews 17 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“Profit driven, disdainful of the customer!”
2 of 5 stars Reviewed March 25, 2013

..this is how it feels. There's a lot to recommend these cabin experiences but a multitude of, perhaps small issues, let it down. I do not think Forest Holidays cares about it's customers.

We stayed for a weekend, cabin 25, it's the disabled one, the only one that came up on my search for dog friendly, Copper Beech and dates.

It's tatty and there's no excuse - ok, I expect sort of basic but it's a mess. The microwave is a health hazard (flaking interior paint!) no TV remote, no seat on the toilet, electrical tape around the heated towel rail, no back in the utensil cupboard so all the stuff was touching the wall, every single screw hole where something had been moved was left unsightly,not enough crockery and cutlery (2 teaspoons!) to enable dishwasher use really, speaking of dishwasher the tablet dispenser was broken, all the markings are rubbed off the cooker knobs, the plastic is hanging off the kitchen cabinets on one side, no door on the freezer compartment of the fridge, bulbs out, very weak shower, and everything dated and scruffy.!

The sight is noisier than Strathyre, where we stayed recently and the cabins seem close together;unfortunately the cabin behind us was a bit rowdy and our bedroom window was right on top of their hot tub and balcony! we had to move the mattresses downstairs and sleep in the living area where it was quiet. There is no privacy, we kept the side curtains closed throughout our stay.Generally, hot tubs, cabins, everything everywhere, is overlooked!

We walked round the site and honestly, be careful which cabin you choose, some of them, even the higher grade ones, are just stuck behind others, they just look like bungalows on a cramped housing estate to me, rather than a forest retreat.

We will never go back to Keldy, there is no attraction - lovely forest walks but that was the only thing we enjoyed. It's expensive, an absolute scandal the cost of having dogs there and the overwhelming feeling is penny pinching and exploiting the customer.

We were ten minutes late getting our keys, so ten past four, when four is flipping ridiculous, can't they turn those cabins around a bit quicker! and something I hate, is on the morning of departure, they come round and throw the next customers bed linen, towels and toilet rolls at the entrance to your cabin! talk about conveyor belt! it feels totally insulting and puts a bad taste in the mouth at the end of your holiday!

I thought the access road was fine by the way but very long! Keldy is a bit off the beaten track, you can't just walk anywhere.

Pickering is cute, worth a look

Room Tip: Look on the map!! choose the most isolated you can afford that suits your needs! low numbers and fif...
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  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda_Clarke_FH, Guest Relations Manager at Forest Holidays Keldy, North Yorkshire, responded to this review, April 1, 2013
Thank you for your review following your recent stay with us at Keldy. I am disappointed to hear that your experience was not a good one. We care passionately about ensuring our guests enjoy their holidays with us and it matters to us greatly if you are left with the feelings you describe. We would like to respond personally to you so please email us at customerservices@forestholidays.co.uk.

Kind Regards
Amanda Clarke
Holiday Advisors' Team Leader
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (121)
Date | Rating
  • English first
  • Any
English first
Leeds, England, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 25, 2013

We have just returned from a wonderful weekend at Keldy Cabins. Having read some of the recent reviews on tripadvisor we were a little apprehensive prior to our arrival. We needn't have worried - our Golden Oak Cabin was immaculate and extremely comfortable. It was very well equipped, the two bathrooms were fantastic as was the kitchen area.
The weekend we stayed at the cabins was probably the coldest weekend of the year. The cabin, however, was extremely warm and cosy. We enjoyed using the hot tub - our three children (aged 8,7 and 5) were rarely out of it!
Previous reviewers have commented about the mud. We were fortunate to be able to park outside our cabin and had no issues with mud at all.
The staff we met were extremely friendly and helpful. We enjoyed visiting the forest retreat for hot chocolate after a walk.
The site itself is gorgeous if you enjoy getting away from it all. We saw deer from our cabin window and enjoyed a few short walks through the beautiful forest - we had planned to do some cycling but it was just too cold whilst we were visiting.
In summary, we had a fantastic weekend and will definitely be coming back!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda_Clarke_FH, Guest Relations Manager at Forest Holidays Keldy, North Yorkshire, responded to this review, April 1, 2013
Thank you for your review following your recent stay with us at Keldy. I am pleased you enjoyed your holiday and made the most of your hot tub in the cold weather. It’s great to hear you’ll be coming back and we look forward to welcoming you.

Kind Regards
Amanda Clarke
Holiday Advisors' Team Leader
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Halifax, United Kingdom
1 review
5 of 5 stars Reviewed March 25, 2013

Just got back from our weekend away. Me, my partner and our three dogs stayed in a silver birch dog friendly cabin (that we had picked especially as it looked furthest away from the other cabins - I like my peace and quiet!) I'm quite particular about where I will and won't stay as I hate being kept awake at night by other people's noise!!! Keldy was ideal, in fact probably the first time I've ever really slept properly with no disturbance away from home! Perfectly peaceful -minus the birds singing which is delightful!- I Felt a bit like Snow White on the first morning when I opened the living room curtains and saw all the wildlife starring in on me, haven't seen as many different bird species in a long time!
On the friday night we arrived late for check in due to snow and the staff rung us to make sure we were okay, we informed them we wouldn't make it to the cabins before 8pm (reception opens 8am-8pm) so they left our map on the reception door for us :)
The hot tub was a massive bonus!!!! Absolutely loved it! Very chilly outside but blummin lovely in the tub! Felt a teeny bit shy getting in and out as it wasn't very concealed but I'm sure in summer when all the trees are leafy this wouldn't be such an issue.
Lovely location as close to numerous different interesting towns and I personally loved the fact there wasn't any phone signal/wifi in the cabins as it meant I could escape reality for a short while :)
Our only little issue was the price we had to pay for our dogs (serves us right for having three!!!) but having said that its quite tricky to find anywhere else that allows 3 pets. The dogs had a whale of a time running around the forest and fields!
Definitely booking again - already written some dates down to check with work for time off- would highly recommend!

Room Tip: Pay extra to pick your log cabin!!! View the map - doesn't take much common sense to realise the...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda_Clarke_FH, Guest Relations Manager at Forest Holidays Keldy, North Yorkshire, responded to this review, April 1, 2013
Thank you for your review following your very recent stay with us at Keldy. If we could make all our guests feel like Snow White we’d be happy. I am very pleased to hear that all went well and you enjoyed your holiday. It’s particularly good to hear that you slept so well away from home, and hopefully you left us feeling rested and refreshed. We look forward to welcoming you again soon.

Kind Regards
Amanda Clarke
Holiday Advisors' Team Leader
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Dartford, United Kingdom
1 review
5 of 5 stars Reviewed March 22, 2013

Have just returned from a mid week break from Keldy and thought i should give my impression! I have visited this site twice before and have always had an awesome time, even once when the snow was 2ft deep, so it was a no-brainer to rebook.
I booked a Golden Oak dog friendly cabin but didnt reserve anyone in particular. A few days before i started reading some of the reviews on Trip Advisor from people who had recently visited, and to be fair they started to worry me. It got to the point i was getting concerned what i was visiting and how much things must of changed. I rang the site on the morning of leaving to see if i could reserve one of the "upgraded" cabins in hopes it was going to be a clean and issue free cabin. I was told by the very polite girl that "the Goldens arnt being upgraded, but i was in thier top of the range cabin and not to worry". I drove the 300 mile in antisipation.
It was dark on arrival and i stepped straight out into a puddle as walked to reception. "welcome to the forest" said the lady looking at my foot smiling as she handed me the keys to cabin 8.
Yes there was some puddles and a little mud.. We are in the forest!!!!
On entering the "dog friendly" cabin, i can only describe it as spotless!! There was no odour of previous doggie inhabitents.. No dog hairs.. No mud.. And even a welcome bone for Maggie the doberman!
We spent a weeks holiday here and can only describe it as fantastic, peasefull and relaxing as both other times! Hot Tub is awesome! Staff are fantastic, and site and cabin were spotless! Yes there was 1 plate missing! Big deal! Go and ask reception for another! Yes there was some areas outside that had a little mud (if you looked for them) but hey its the middle of winter and your in xxx acres of forest!
Maggie, and both of us loved it as always! Could not find fault! The road to the site is nowhere near as bad as reports state and we see guys filling in pot holes on the Wednesday. But an average car would have no issues at all. The guys there are doing an awesome job.
Gutted i cannot find a cabin available for the upcomming "Blondie weekend!" or id be doing the 600 mile round trip without question.. Id ask you to read ALL the reviews before having any concerns, as my holiday was faultless as always before!

Room Tip: I prefer the higher number cabins as they are a little more secluded. But thats my own impression. A...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda_Clarke_FH, Guest Relations Manager at Forest Holidays Keldy, North Yorkshire, responded to this review, April 1, 2013
Thank you for your lovely review following your recent stay at Keldy. It is always a pleasure to welcome returning guests and I am delighted to hear that everything was as you had hoped. Sorry we can’t accommodate you for the Blondie weekend but do book ahead for your next visit, and bring Maggie again too.

Kind Regards
Amanda Clarke
Holiday Advisors' Team Leader
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derby, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 18, 2013

Just returned from our short break, stayed in copper beech cabin with my husband and 2.5 years old little boy. The cabin was nice, warm and huge, however wasnt very clean. The floor was filthy full of dog-cat hair, tried to get it clean but the mop was dirty too:) kettle was full of limescale, had to go to the nearest city to buy a bottle of limescale remover before we could have a cup of tea, took us half day to get it done. Lights were quite dim, couldnt see what we were having for tea:) Apart from these the site was beautiful, managed to do some walks in the wood, however we had a disaster weather all the way through with lots of rain, snow, mud. Cabin facilities were ok, kitchen equipment were fine with all the cutleries, pans, glasses, mugs, bed and mattresses were very confi, bathroom and toilet were clean, although a toalet brush would be needed. If you are travelling with children and weather is terrible, could be boring, so we had to go to the nearest city to find some indoor activities as in there there wasnt anything apart from a tired outdoor playground. There was only a little reception area with a tiny shop only with the most important things like bread, pasta, eggs. This wasnt a problem for us because we took everything with us what we needed. Im sure if we would have had better weather i would have written a better rewiev than this.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda_Clarke_FH, Guest Relations Manager at Forest Holidays Keldy, North Yorkshire, responded to this review, April 1, 2013
Thank you for your review following your recent stay with Forest Holidays at Keldy. I am sorry to hear that the weather had such an impact, it certainly feels like it has been a long and cold winter. Thank you for your comments about the cleanliness, we will have a look at this. Do try to come again when the weather warms up.

Kind Regards
Amanda Clarke
Holiday Advisors' Team Leader
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pershore, United Kingdom
Senior Reviewer
10 reviews 10 reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 17, 2013

I stayed here with my partner from 8th-11th March 2013 in a Silver Birch cabin. We had a horrendous journey up in Friday afternoon traffic and as a result we weren't going to make the 8pm deadline for checking in. I rang at approx 6.45pm to say we'd been stuck in traffic all afternoon and would be late. They took my mobile number and said they'd call me nearer 8pm to see where we were and make a plan. I never received that call (on arrival back home on Monday afternoon I had a missed call from them on my home phone - why on earth they rang that I'll never know!) so rang back just before 8pm (we were about half an hour away by then) and were informed that they would leave the keys in the cabin and a map on the front door of reception for us. On arrival at 8.40pm reception was shut and the map was on the door as promised. I was pleased to see that we weren't the last to arrive! Someone was still there so directed us to our cabin.

Not all cabins have parking directly outside, and ours was one that didn't. We had an allocated parking area with a short walk to our cabin. It was SO muddy we got our shoes and trousers covered in mud. I appreciate we were in the forest, but I think that paths to cabins should be seen to to make them less muddy and safer (it was pitch black too, luckily we had a torch handy). The car park by reception was also muddy and full of big pot holes.

The rest of the weekend went by without any issues. We were lucky enough to have a recently refurbished cabin so everything was spotless and in good condition/working order. I did notice that there was only 3 glasses in the cupboard though. Not an issue for us as there was only 2 of us, but it was a 4 berth cabin so could have caused problems if it was full. The bin in the bathroom was also full on our arrival and there was a crisp packet in the kitchen bin so this was something obviously forgotten by the cleaners. There was enough toilet roll to last us our weekend. I wasn't sure if it was going to be provided so took one with us just in case.

Beds were comfortable and we had a good nights sleep all weekend. I suffer with a bad back and some hotel beds give me backache but I woke up each morning with no aches & pains at all. The bed in the main bedroom was two singles pushed together though. The shower in the en-suite was warm but lacked any power. It took a while to rinse shampoo out of my hair and I have short hair! The shower in the downstairs bathroom appeared to have better water pressure but we didn't use it.

The hot tub was definitely the highlight of the weekend. It was lovely and hot, and remained hot no matter how long we sat in it. It even snowed on the Sunday night whilst we were sat in it which was ace. I've stayed at another Forest Holidays site in the past and if I spent any length of time in the hot tub it cooled down and I had to pull the cover over and leave it to heat up again. We didn't have this problem here though, it remained really warm despite the cold weather. We did have a floating plaster and clumps of hair on our first night in it, but once removed it was fine.

When we woke up Monday morning there had been about an inch of snow overnight. We went to check out at 10am only to find the car park rammed full of cars and everybody sat in reception. It appeared that the road out of the site was closed and cars had got stuck. There were about 10-12 cars waiting to be towed out by a tractor, then the road had to be gritted before we could check out. The staff work hard in getting the road clear as quickly as they could and by 11am we were able to check out.

There was no mobile reception on the site, which was quite nice. There is free wifi in the reception area. However, when a ticket is printed out with the login and password it has a £15 charge on it. I was worried about this most of the weekend (I only got the password in case of an emergency as there was no mobile reception and didn't intend to use it). I thought I'd have to pay £15 for wifi that I hadn't used. But on clarification the next day I found out that they used to charge but don't anymore but it still prints out on the tickets.

The cabin was really toasty warm and lovely to come into after getting out of the hot tub in the snow! Because it was so cold we didn't want to hang around on the decking drying off so could have done with a doormat inside the patio doors to save dripping all over the wooden floor (this would prolong the life of the floor!). We ended up putting down a towel that was in the shower room. We had a woodburner which we weren't expecting. We didn't use it as we were out in the daytime and in the hot tub in the evening, but if we'd have known we were going to have one we probably would have taken some wood with us.

Where our cabin was located wasn't overlooked by anyone at all. We had a view of fields from our decking which was lovely. There was a noisy group of girls opposite us at the front, but once our hot tub was going we couldn't hear them. I'm glad I didn't stay in a low number cabin as they are right by the entrance and cars have to drive quite close past the cabins so there is a lack of privacy. They also looked to be quite close together in some places.

We took bikes with us but didn't use them as it was too cold, wet and muddy. There was a bike rack out the front of the cabin though to lock them up.

In summary, we really enjoyed our break at Keldy. Make sure you pack a torch and boots/wellies though because you WILL need them! It's my second time with Forest Holidays. I stayed at Strathyre in 2010 and prefer the Strathyre site just because pathways were less muddy and the site just looked tidier in general. The cabin at Keldy was in better condition than Strathyre though, due to a recent refurbishment. I would go back to Keldy, but would rather try a site I haven't been to. I'm like that wherever I go in the world though - if I'm spending a lot of money on a holiday I like to see different places instead of going back to the same place again.

The site IS in the middle of nowhere though so take basic supplies with you to start you off. Pickering is about 15 mins away by car with plenty of shops.

I'm happy to answer any questions anyone has about the sitge, just send me an e-mail and I'll do my best to help :-)

Room Tip: Cabin 49 recently refurbished and not overlooked at the back, but no parking outside the cabin.
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda_Clarke_FH, Guest Relations Manager at Forest Holidays Keldy, North Yorkshire, responded to this review, April 1, 2013
Thank you for taking the time to write such a lengthy review. I am delighted that you enjoyed your stay at Keldy, and in particular made the most of the hot tub. I have shared the review with the team at Keldy and who will be looking at addressing the details you mention. Do stay with us again; all our locations are in naturally scenic areas and each site has something unique to offer, so your thirst for variety will be sated.

Kind Regards
Amanda Clarke
Holiday Advisors' Team Leader
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lee, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 13, 2013

Myself and my partner went to Keldy from 8/3/13 - 11/3/13.

Overall, we enjoyed our stay. Our cabin was in a lovely peaceful location - however there were a few issues.

Firstly, I was suprised that there was no proper walkway to the cabin. I know we were in the forrest, but I didn't expect the porch to be thick with mud from previous people who had trailed in from the car. Because the cabin was on an incline it was pretty treacherous getting the door through the slippery mud.

The cabin itself was nicely decorated and tidy. But upon closer inspection I noticed soap scum on the en suite bathroom sink which had not been cleaned away. The toilet bowl had brown stains in the bottom.

In the kitchen there were splashes of oil or food which had not been cleaned off the side of the upper cupboards. The marks were very noticeable when the lights were switched on. The ceramic hob was dirty. There were marks which had been burnt on, and had not been cleaned off properly.

The tray of the downstairs shower room was dirty where the runners were.

I had to re make the bed in the master bedroom as the duvet cover had not been put on properly leaving the duvet lumped up and mis matched. The mattresses were incredibly springy - at one point I had a spring stick in my leg. I had to move bedrooms and sleep downstairs where it was also a lot cooler.

After reading some of these reviews I presumed that we had stayed in one of the refurbished Silver Birch cabins - and overall, the standard of decoration was very nice and homely.

It was just a shame that these things let it down.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda_Clarke_FH, Guest Relations Manager at Forest Holidays Keldy, North Yorkshire, responded to this review, April 1, 2013
Thank you for your review following your stay with us at Keldy. Your comments with regard to the cleanliness of the cabin have been fed back to the team at Keldy who will be investigating what happened. We’ve struggled with the mud this year but we are looking at how we can take steps improve the situation without impacting on the natural environment too much. I do hope you will return.

Kind Regards
Amanda Clarke
Holiday Advisors' Team Leader
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Forest Holidays Keldy, North Yorkshire

Address: Cropton, Pickering YO18 8HW, England
Phone Number:
Location: United Kingdom > England > Yorkshire > North Yorkshire > Pickering
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Spa
Hotel Style:
Ranked #11 of 22 Specialty lodging in Pickering
Official Description (provided by the hotel):
Luxury cabin breaks in the forest with idyllic natural surroundings. Our Keldy cabins are enveloped in the deep calm of the forest, some hidden beneath the trees and others opening out onto grassy, sunlit glades. ... more   less 
Also Known As:
Keldy Forest Cabins Hotel Pickering
Forest Holidays Keldy, North Yorkshire Pickering

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