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“Wonderful Family Hotel” 5 of 5 stars
Review of The Woodlands Hotel

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The Woodlands Hotel
St. Brides Hill, Saundersfoot SA69 9NP, Wales   |  
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Hotel website
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Hotel amenities
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15% off room rate
Ranked #2 of 5 Hotels in Saundersfoot
Certificate of Excellence 2014
Nairobi, Kenya
1 review
2 helpful votes 2 helpful votes
“Wonderful Family Hotel”
5 of 5 stars Reviewed January 8, 2011

We stayed for four nights with Mark and Nicole and had 2 single rooms plus a triple room with wonderful views. The location of the hotel is marvelous for walking on the beaches, the forests and cliff tops. We had the most wonderful time in Winter - the beaches were deserted and one could walk for miles along the spectacular coastline without seeing anyone. There is so much to see and do in the area - it is a brilliant base for exploring. The hotel is very good value for money and the owners are friendly, professional and helpful. The food was excellent!

  • Stayed December 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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108 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Swansea, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed October 24, 2010

We booked a superior double room - but when we arrived were show a small standard room with washand basin in room. The "en suite" was a converted broom cupboard - if you'd sat on the toilet - your knees would be in the shower. This was unacceptable so had to pay more for a family room on the top floor with a decent bathroom. The website blurb says "A warm welcome awaits you at the Woodllands Hotel" - I've had a better welcome from the Stazi police !. There are notices up everywhere - you must not do this or that - too many rules and regulations to list here. Breakfast on the whole was good apart from the cheap chipolatas and cheap tea bag (only 1 per pot) - needed to ask for another to get any taste.
I got the inpression that the proprietors' hearts weren't really in this venture - just going through the motions. Agree with prev comment - preponderance of fake flowers everywhere just made the place look tacky.

  • Stayed September 2010, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
biscarrosse52, Owner at The Woodlands Hotel, responded to this review, February 18, 2011
Whilst we welcome fair comments, good and bad, which give us important feedback and help to maintain high standards, the above review is not only inaccurate but untrue.
The Woodlands hotel is classified by Visit Wales, who are the official grading authority, as a 2 Stars Hotel and as such the hotel is inspected annually. The main criteria of being star rated is that ALL ROOMS HAVE TO BE ENSUITE. Therefore the reviewer is not telling the truth.

The comparison with the ‘’Stazi police’’ is slanderous and calls into question the objectivity of this review as the ‘’Stazi police’’ were an organisation responsible for the murder, torture and incarceration of thousands of people.

Upon their arrival, the guests were shown to a superior double room as booked, not a standard room. Again their comment is untrue. This room measures 17ft by 12ft with a large bay window with partial sea view. It cannot be described as small by any standards. The wash basin is located between the wardrobe and the shower/toilet unit. In an ideal world the ensuite facilities would be in a larger space but to describe it as a converted broom cupboard is not only inaccurate but again untrue. The description of the space between the toilet and the shower unit might be true if you were about 8ft tall but the reviewer was of a far more modest stature.
After the guest complained, they were indeed shown a family room which contains both a superkingsize bed and a single. They were charged an extra £4 per night for this room

The criticism, that there are notices up everywhere with ‘rules and regulations’, is exaggerated to say the least. Yes, there are the regulatory instructions REQUIRED BY LAW AND GRADING REGULATIONS regarding fire safety/exits as well as check out times and meal times.

We are somewhat bemused about the comments regarding ‘’cheap tea bags’. We agree that we do not normally use Earl Grey but take issue with such household brands as Tetley or Thyphoo being described as such. Incidentally, we always have other varieties available if guests request them
Not everyone likes strong tea and as a general rule, we use one bag for a small tea pot which is normally to the taste of the majority of people. If it is not, you only need to ask and more will be provided, which obviously happened on this occasion.

Finally we come to the comment that the reviewer got the impression that we were going through the motions and that our hearts were not in the venture. We pride ourselves on making our guests welcome. For newcomers to the area we will, IF THEY WISH TO LISTEN, give them a detail introduction to the village and the area covering everything from the best pubs/restaurants to the most suitable walks. This seems to have been much appreciated by the majority of our guests, but was not in the case of the reviewer.

The large number of regular customers, which accounts for more than 55% of our business is perhaps testament to our commitment and the views expressed by the majority on Trip Advisor is a much fairer reflection of our establishment than this inaccurate and insulting review. We are now considering an action for libel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Woodlands Hotel

Address: St. Brides Hill, Saundersfoot SA69 9NP, Wales
Phone Number:
Location: United Kingdom > Wales > Pembrokeshire > Saundersfoot
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking
Hotel Style:
Ranked #2 of 5 Hotels in Saundersfoot
Price Range (Based on Average Rates): $$
Number of rooms: 9
Official Description (provided by the hotel):
Small guest accommodation 450 yards village centre and 200 yards from the beach, all rooms en suite, superior rooms are larger with sea view, standard rooms overlook the garden. Free off road parking. Fully licenced, bar leads onto the beer garden. On the Pembrokeshire coastal path route. ... more   less 
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Also Known As:
Woodlands Hotel Saundersfoot
The Woodlands Hotel Saundersfoot, Wales

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