We stayed here on a Sunday evening - it was very quiet and we felt like a bit of an inconvenience. When we arrived there was no one to be found on the reception desk, we rang the bell and waited, there was a lot of noise coming from the dining room so I went to investigate only to find the staff including the receptionist laughing and joking there whilst stripping table cloths etc. The receptionist wasn't very welcoming and at first couldn't find our booking but then found it - she directed us to our room which was to be in the coach house.
The room was very basic and fairly dated but it was clean. There was no remote for the TV and the ceiling lights were exterior light fittings - the type of thing you would have outside yoour shed! Having said that we had a good nights sleep and it was very quiet - if it's a bed for the night you're after then this place is great but the rooms could be very nice if they were upgraded and a little attention to detail spent on them.
The lounge area is very nice and a nice facility for residents, the grounds are well kept and this is a lovely location.
Overall - it's hospitality that is lacking here - there didn't seem to be any polish on what they were trying to achieve. All the right ingredients but just not quite hitting the mark which is a shame. They need to go the xtra mile to make guests feel welcome, push the expectations... the type of thing I would expect from a country hotel as opposed to a city brand.
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- Also Known As:
- Llechwen Hall Hotel Pontypridd, Wales