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“Truth.... why you should AVOID” 1 of 5 stars
Review of Golden Lion Hotel

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Golden Lion Hotel
3.0 of 5 Hotel   |   8 - 10 King Street, Stirling FK8 1BD, Scotland   |  
Hotel amenities
Ranked #14 of 23 Hotels in Stirling
Glasgow
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
23 helpful votes 23 helpful votes
“Truth.... why you should AVOID”
1 of 5 stars Reviewed December 21, 2012

…to cut a long story short...

**Had to pay for room during check-in rather than checkout - DON'T make this mistake I made – Please read on and judge for yourself….

**Arrived & checked-in OK, Room was tiny and was not executive.

**Spoke to reception and an executive room is one that has been refurbished (painted and looking like a normal room in any other hotel). Changed to another room - just the same.

**WARNING: the nice rooms on the Internet and Hotel web-page are from their Suite (which there is only one at £175).

**If you wanted a drink in the evening at the Hotel Bar, you needed to retrieve the Barman as he was outside smoking and using his mobile phone.

**Only cold water in the bathroom in the morning. The hotel knew about this and the boiler not working for a number of days and did not inform us during check-in.

**Breakfast – just as bad as the above.

**I complained the next morning again where the Hotel refunded £20 for my problems. I was unhappy and asked for the manager, who would phone me the next day.

**Promised from Manager were not upheld. No calls from manager, i called him and promised an additional £30 refund that never happened. Even after phoning him a number of times.

  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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507 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
Date | Rating
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English first
Dunfermline, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 20, 2012

Went here for lunch with my daughter and parents - what a fantastic surprise! Food was excellent and the service we received was first class. Having read the other reviews, I cant understand why the food has been criticised in the past, it was superb.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Goldenlionhotel S, General Manager at Golden Lion Hotel, responded to this review, December 22, 2012
Thank you for your kind comments
I am pleased to hear that you enjoyed you viist with us and will pass on your comments to all the Team
Seasons Greetings to you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rosie in glasgow
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 20, 2012

Stayed at this hotel in June for a family wedding which as I wrote at the time was superb in every way. Returned for party night at beginning of December and stayed overnight again with three friends. Once again we had a lovely time, food excellent, staff as ever helpful and friendly and room very comfortable. The ambience at the hotel was particularly festive and next morning we enjoyed a lovely Scottish breakfast. Would highly recommend this hotel in every way and look forward to visiting again soon.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Goldenlionhotel S, General Manager at Golden Lion Hotel, responded to this review, December 22, 2012
Thank you for your kind comments
I am pleased to hear that you enjoyed you Partynight with us and will pass on your comments to all the Team
Seasons Greetings to you all
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
92 reviews 92 reviews
28 hotel reviews
Reviews in 44 cities Reviews in 44 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed December 19, 2012

Great place. Expected this to be a downmarket hotel attached to a pub! But it was not. Rooms not luxiourious but very very good. Attentive staff and good food. They served us graciously with drink until 3 am.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Goldenlionhotel S, General Manager at Golden Lion Hotel, responded to this review, December 22, 2012
Thank you for your kind comments
I am pleased to hear that you enjoyed you viist with us and will pass on your comments to all the Team
Seasons Greetings to you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stirling, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 15, 2012

I had been to the restaurant once before and ate a decent meal but didn't think it was amazing or anything. However, the second time I went I ate a meal that I had only dreamed of. I'm not usually a burger person but the burger meal I ordered 10 mins before the kitchen closed had the best meat I've ever had in a burger! The salad, and home cut potatoes were also good but the burger........!!!!!!! *Mouth watering* I recommend anyone in need of the best burger in Stirling to visit! :) The prices are really decent too (Me and my gf are both students and even we could afford it!) I'll be back again, very soon!

p.s Only down side was the fact that the kitchen closed at 21.00 on a Friday!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Goldenlionhotel S, General Manager at Golden Lion Hotel, responded to this review, December 22, 2012
Thank you for your kind comments
I am pleased to hear that you enjoyed you viist with us and will pass on your comments to all the Team
Seasons Greetings to you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Darvel
Senior Contributor
40 reviews 40 reviews
22 hotel reviews
Reviews in 28 cities Reviews in 28 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed December 14, 2012

We went for a weekend at the start of December for a break and xmas shopping. Dinner at night was very good. Buffet breakfast in the morning was the coldest I have ever encountered - I have never had a good one.
The room was good but needed to be a king size bed and not a double.

Room Tip: We used Booking.com and got an executive room.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Goldenlionhotel S, General Manager at Golden Lion Hotel, responded to this review, December 22, 2012
Thank you for your comments
I am pleased to hear that you enjoyed your overall visit with us and will pass on your comments to all the Team
I apologise if your breakfast was cold, which I can't explain. We have new food warmers which are excellent at keeping the food at the required temperature and are working efficiently

We will continue to monitor these issues and thank you for taking the time to comment
Seasons Greetings to you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
edinburgh
1 review
5 of 5 stars Reviewed December 13, 2012

my husband and 1 stayed at the golden lion hotel for one night, we really enjoyed our stay although our room was a little noisy.
we had a few drinks in the bar and was very impressed with the bartender (craig?? or Greg??) we would like to thank him for a lovely evening as he was good fun and very helpfull, we will denfinately recommend this hotel and will use it in the future. Breakfast was good and staff attentive. Merry Xmas Craig and all the staff..

Room Tip: will get a quieter room next time,
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Goldenlionhotel S, General Manager at Golden Lion Hotel, responded to this review, December 14, 2012
Thank you for your kind comments I will pass these on to Craig accordingly and look forward to accommodating you in the not too distant future.
Look out on our website for Special Accommodation Deals
Seasons Greetings to you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Golden Lion Hotel

Address: 8 - 10 King Street, Stirling FK8 1BD, Scotland
Location: United Kingdom > Scotland > Stirlingshire > Stirling
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #14 of 23 Hotels in Stirling
Price Range (Based on Average Rates): $
Hotel Class:3 star — Golden Lion Hotel 3*
Number of rooms: 75
Official Description (provided by the hotel):
The Hotel dates back to 1786, one of Stirling's first hotels filled with old world charm in a friendly environment. IN THE HEART of historic Stirling, the Golden Lion Hotel has for more than two centuries welcomed guests including royalty and even the national bard, Rabbie Burns (plaque on wall by front door in acknowledgement of his stay). Nowadays the ideal setting for leisure, business and special occasions, the family-owned Golden Lion provides traditional Scottish hospitality in thoroughly modern style. From the splendid buffet breakfast to the contemporary comforts of the 67 beautifully rooms and the timeless elegance of the stunning Regency Ballroom, this is a hotel with character as well as professional commitment. Close to magnificent Stirling Castle, and a short trip from the famous Monument to William Wallace, the Golden Lion makes an ideal base for the tourist. Practical advantages add to the appeal: the hotel’s city centre location - with free car parking - is only a few minutes drive from the national motorway network. The principal bus and rail stations are within easy walking distance(5 minutes)of the Golden Lion’s front door. There is an excellent choice of shops on the doorstep next to the Thistle indoor shopping Mall. The warmth of our welcome awaits you! Free WIFI available in all public & conference areas. ... more   less 
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Also Known As:
Hotel Golden Lion
Stirling Golden Lion
Golden Lion Hotel Stirling, Scotland
Golden Lion Stirling

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