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“A Credit to Horley in difficult times” 4 of 5 stars
Review of Da Peppino

Da Peppino
13 Massetts Road, Horley, England
01293772225
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Ranked #8 of 136 Restaurants in Horley
Cuisines: Italian
Dining options: Breakfast, Delivery, Late Night, Reservations
Restaurant details
Dining options: Breakfast, Delivery, Late Night, Reservations
Brighton
Reviewer
4 reviews 4 reviews
3 restaurant reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“A Credit to Horley in difficult times”
4 of 5 stars Reviewed January 6, 2014

Horley suffered floods, power outages and horrific weather over the Xmas New Year.

Many of the restaurents closed the one we booked at was flooded and therefore closed,

Fortunately for locals and visitors and people unexpectedly staying over because of airline cancellations the team at Da Pepapino accomodated as many as possible.

We had not booked but were accomodated as were others we spoke with and exchanged experiences.

We learned that several of the staff had worked very long hours and our thanks go to them for understanding and accomodating us and others at a difficult time.

Prices were reasonble, service was good but understanably they seemed a little shorthanded,
menu selection was good. Food was served hot and was very appetising. Drinks selection excellent.

Unfair perhaps to comment but tables by the door leave a little to be desired but hopefully in this new establishment a simple screen will cure that.

Our thanks to the team for recognising a need and accomodating us and others in a time of need at a very difficult and unpleasant situation.

.

  • Visited January 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 4 of 5 stars Food
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188 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Horley, England, United Kingdom
Contributor
17 reviews 17 reviews
5 restaurant reviews
Reviews in 15 cities Reviews in 15 cities
30 helpful votes 30 helpful votes
“Disappointing”
2 of 5 stars Reviewed January 5, 2014

I was really disappointed by my visit here. We were a table of eight on a busy night, but if they couldn't have handled it, they shouldn't have taken the booking. By the time our main course arrived, we'd been there two hours, they forgot our drinks order completely, and after a reminder and a further wait, found they didn't have what we'd ordered anyway. There was no apology or attempt to redeem themselves, even the big guy (who I presume was in charge) pretty much just threw the bill on the table at the end of the night. He obviously realised we were displeased, but didn't care. I won't be going there again. Go to Il Sorriso, it's ten times better. (Food was average too..despite attempts to make it look posh by drizzling sauce around the outside of it!)

  • Visited December 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 2 of 5 stars Food
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Horley
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Food ok, service could be much better”
3 of 5 stars Reviewed January 5, 2014

I went alone for lunch and to try out the restaurant for the first time. Only three other tables do not busy. Needed to ask the waiter three times for my drink which kept being forgotten. It finally arrived after the starter. The food was ok... Nothing wrong with it but on a par with other Italian restaurants. For me though, the service was slow , the waiters not attentive. I ended up walking to the till to pay. Disappointed as I'd have thought they would be out to make a good impression after opening.

  • Visited December 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 3 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cumbria, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 restaurant reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“Dreadful”
1 of 5 stars Reviewed January 5, 2014 via mobile

When we arrived we were ignored for 5 minutes while staff moved tables round. Then when other diners arrived who the waiters knew they were called through and seated before us. Had we been on our own we would have left at this point. We were eventually shown to a table but no drinks order was taken. As the rest of our party arrived and decorated the table for the celebration we were told we were at the wrong table and moved. At least we got a drink order taken, but we had to ask. The order for starters wasn't taken until we had been there over an hour, the order for mains wasn't taken until we had eaten the starters. Two hours from arrival to main course. The quality of the food was average at best, needless to say no one ordered deserts. We won't be going again and don't recommend Da Peppino to any one

Visited January 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Horley, United Kingdom
Top Contributor
92 reviews 92 reviews
60 restaurant reviews
Reviews in 41 cities Reviews in 41 cities
43 helpful votes 43 helpful votes
“A Very Special Welcome to 2014”
5 of 5 stars Reviewed January 4, 2014

This new restaurant really set the bar very high with the quality of delivery of the New Year festive meal. The event was well advertised in advance with both price and menu detailed. The house was full.

The restaurant team had decorated the tables and made the evening special. Live music at the right tempo and volume was provided and welcome.

On arrival a traditional Italian welcome allowed the evening to start with a smile. Drinks were served in a timely manner and the courses were spaced to allow continuity, with chatting time, in the run up to the New Year. The atmosphere was excellent.

Kitchen staff, chef and others, joined the singing and dancing and almost without exception everyone had an outstanding evening. Arriving around 19.30 and leaving at 01.30 we could not believe that 6.5 hours had passed so quickly.

Well planned, reasonably priced, well presented and very appetising.

To dampen the evening we were seated next to a table of dissenters who moaned incessantly about everything. Noticeably they had wine, beers etc and ate their food through to the main course then complained bitterly and left, presumably with a hidden agenda. The fact such a situation needed to be dealt with on New Years Eve was disgraceful but was dealt with by the manager in a pleasant and discreet manner which was appreciated by us all.

With hindsight an additional staff member would have relieved some pressure, especially as the
revellers were reluctant to leave. This was however one of the best New Years evenings we have experienced and our congratulations and thanks go to all the staff at Da Peppino.

The quality of this evening was excellent in all respects, we shall visit again and have already booked for a small party.

  • Visited December 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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