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“One of the worst hotels I've ever had the displeasure of staying at . . .” 1 of 5 stars
Review of Days Hotel Gatwick

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Days Hotel Gatwick
3.0 of 5 Small Hotel   |   34 Bonehurst Road, Horley RH6 8QG, England   |  
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Ranked #25 of 29 Horley B&B and Inns
Luton, United Kingdom
Top Contributor
82 reviews 82 reviews
27 hotel reviews
Reviews in 47 cities Reviews in 47 cities
527 helpful votes 527 helpful votes
“One of the worst hotels I've ever had the displeasure of staying at . . .”
1 of 5 stars Reviewed May 3, 2011

This hotel banks on you only staying one night because there’s no way that you would stay here two nights running.

If I'd not arrived here so late I would have got back into my car and driven to another hotel nearby. Still I chose to stay and I regret that decision 8 weeks later.

I find it hard to understand the positive feedback that this hotel has received. It's a mystery to me how anyone could fail to notice the lack of management, housekeeping and general hospitality.

On arrival I was greeted with below average warmth by a desk clerk who spoke little English. Check is was simple once I'd shown the prepaid certificate.

Up to the room and already I was starting to have my doubts. There were sacks of laundry piled high at the bottom of the stairway. The guest lift was being used by staff to move the dirty laundry. I used the stairs to my room on the first floor.

The website boasts about a multimillion pound spend but again in the room I failed to notice any attention to detail. Where on earth did they spend all this money???

The room was dirty, dusty, mouldy, cobwebs and in a poor level of maintenance. The carpet was soiled and not one that I would walk barefoot on.

In the room there was a foldaway bed which I needed to lift up out of the way in order to move alongside the main bed.

The main bed had a mattress on it that was cheap and nasty. It rolled into the middle. It had no support and the only life in it was probably the bed bugs.

The bathroom was a reasonable size however there was no on demand hot water. Luke warm was the best it could do. There was no water pressure and a shower was next to impossible. We've had stronger leaks in comparison. The fitting were rusty and again dust and dirt was evident.

The car parking is onsite, one of the things that I wanted. I worried about the car for 3 weeks but despite not having a hard top car park the car was in good order and clean’ish compared to the high value merc that was parked under a tree covered in leaves and bird mesh.

The hotel transport was in a transit van. The van has seen better days and had a flat tyre on the day we returned. The transport drops you off at a courtesy bus stop at the terminal but please be aware that these areas are being worked on and there is a good walk plus a steep ramp section to get into the departures area.

My only recommendation is to pay more and sleep better. Anything else is a false economy.

Room Tip: Don't stay here . . .
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  • Stayed March 2011, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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574 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
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UK
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 2, 2011

We stayed one night taking advantage of the parking package. It was £70 for one night and a weeks parking; which seemed reasonable. The room was ok, but nothing special, fine for one night. The breakfast, however, was extremely poor and we would get something at the airport next time. The hotel provided a shuttle to and from the airport which was prompt. Our car was ready for our return (if a little dirty, as it had been parked under a tree all week) and it had no damage.

  • Stayed April 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed April 28, 2011

Me and my partner had booked this hotel for one night and 7 days parking before our holiday to Italy. When we arrived at the hotel there was plenty of space at the front of the hotel to park the car before the hotel moved it to secure parking at the rear.

The check-in was simple and hassle free with no issues and the staff seemed friendly enough. It seems as if the hotel was in the process of being rebranded as there were notices throughout the hotel saying that it was in the middle of a full refurbishment following a recent takeover.

The room was simple and comfortable which was nicely decorated which included a flat screen television and tea/coffee making facilities. We did find that the bed was a bit too small for our liking and that the room didn’t seem to block out a lot of noise from neighboring rooms. It wasn’t a major problem for us but it is something bearing in mind if you are staying longer than a night.

We paid for the mini-bus transfer to Gatwick Airport which cost £3 per person which we booked when we checked into the hotel. The transfer in the morning was on time and quick and when we returned to the UK, we phoned the hotel for our return pick up and were collected within 20 minutes. When we got back to the hotel our car was ready for collection.

If you’re looking for a cheap place to stay before your flight from Gatwick Airport and a place to leave your car for a week or two, then you cannot really go wrong with this hotel.

  • Stayed April 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berkhamsted, United Kingdom
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed April 23, 2011

I had booked this hotel for one night and 4 days parking, before a family trip to Jersey. We arrived at the hotel on saturday - there was plenty of space to park the car at the front of the building (think the cars are moved round to the back of the hotel later). Booking in was easy and quick and we were able to book and pay for the mini bus transfer in the morning (£3 each). We stayed in room no.4, which was on the ground floor, next to the reception.

We had a triple room, with a flat screen tv on the wall, the room was nicely decorated and the bathroom was very clean. The beds were comfortable.

We decided to have a meal and drink in the bar, the food was of a very good standard and the prices where the norm for hotels in Gatwick.

The transfer in the morning was on time and quick.

When we returned on wednesday - we phoned the hotel for our return pick up. We were collected within 15mins (the driver also checked at the North terminal before driving back to the hotel). The car was ready for collection when we arrived.

Have stayed at several Gatwick hotels, and would stay at the Skylane again.

  • Stayed April 2011, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ebbw Vale, United Kingdom
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
28 helpful votes 28 helpful votes
1 of 5 stars Reviewed March 17, 2011

room was ok, ok for parking while away, but lights were left on in car, not by us, luckily our car has a cut out switch so it didn't drain the battery.
had no sleep due to hotel been very noisy, banging doors etc...
will find a better hotel if flying from gatwick again

  • Stayed March 2011, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wales
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed February 25, 2011

My husband and I stayed overnight in the Skylane hotel before flying off to the carribean next morning.A friendly greeting awaited us and our room was clean bright and very comfortable,with a flat screen tv and tea and coffee making facilities within the room.If you want transport to the airport you need to book it on arrival as its a small minibus taking about 8 people £.2.00 each and the return trip is complimentaty,so good value for a ten to fifteen minute journey.The bar/restaurant opens at 4pm and a very friendly barman looked after us very well.Reasonably priced bar meals and waitress service were available.A bit tricky to find without the sat nav unless you know the area.Car was moved whilst we were away,but brought back close to the hotel entrance on our arrival.

  • Stayed February 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 19, 2011

Where to begin:
Heating to restaurant and corridors was broken(4" snow outside) absolutely freezing, work was being carried out in reception with no consideration to guests, staff were miserable and unhelpful, family from hell staying on our floor and were allowed to run riot all night despite several complaints, probably the worst breakfast i have ever been presented with tea and coffee were stone cold and to top it all off our complete CD collection was stolen from the boot of our car on return.

Stayed December 2010, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Days Hotel Gatwick

Address: 34 Bonehurst Road, Horley RH6 8QG, England
Phone Number:
Location: United Kingdom > England > Surrey > Horley
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service
Hotel Style:
Ranked #25 of 29 B&Bs / Inns in Horley
Price Range (Based on Average Rates): $
Hotel Class:3 star — Days Hotel Gatwick 3*
Number of rooms: 73
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