Lovely old building full of character. Very pleasant pool and spa facilities, where I enjoyed a facial. Sadly, my stay was one long catalogue of disasters.
On arrival I was greeted by the receptionist with "you don't have a reservation", even though I had made the booking (and paid in advance, as requested) personally only a couple of hours earlier. On the plus side, once he realised his mistake, he upgraded me to a superior room.
The room itself was large, nicely decorated and comfortable. There were homemade cookies with the tea making facilities that were appreciated. However, the whole room was extremely dirty and grubby. Thick dust on all furnishings, stains on carpet, bedcover, balls of fluff and wastepaper at the side of the bed. The bathroom was equally dirty with a broken blind and used toiletries.
My experience in the dining room, at both dinner and breakfast was made almost farcical by the totally incompetent waiting staff. Not only were mistakes made with everything I ordered, but with the other tables around me. When I did eventually get something to eat, most of the food was pleasant enough.
Before leaving the hotel I spoke to the manager and pointed out all the problems that I had experienced. He personally inspected my room and agreed that the room was unacceptably dirty. The manager apologised unreservedly for all the problems and very generously offered to waive the cost of my entire stay. He assured me that I would be reimbursed for what I had already paid and no charge would be made for the extras I had charges to the room - drinks, spa treatment.
Several days after my stay I was telephoned by a member of staff at the hotel informing me that they "had made an error" when reimbursing me and they had "accidently" reimbursed me by more than four times the amount I had paid and needed my banking details to debit me with excess money that they had put into my account!
Lovely hotel and exceptionally professional manager who was let down by totally incompetent staff.
- Also Known As:
- Spread Eagle Midhurst
- Hotel Spread Eagle
- Spread Eagle Hotel Midhurst, England
- Official Description (provided by the hotel):
- THE SPREAD EAGLE HOTEL IN MIDHURST WINS TOP UK HOTEL AWARD "Most Excellent Value UK Hotel" at the Conde Nast Johansens 30th Annual UK & Europe Awards for Excellence. ... more less
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