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“Perfect stopover” 5 of 5 stars
Review of Thistle London Heathrow Hotel

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Thistle London Heathrow Hotel
3.0 of 5 Hotel   |   Bath Road - Longford, West Drayton UB7 0EQ, England   |  
Hotel amenities
Ranked #10 of 12 hotels in West Drayton
Bedford, United Kingdom
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
“Perfect stopover”
5 of 5 stars Reviewed February 18, 2013

Due to forecast bad weather we decided at very short notice to stopover at a hotel near to T5. Everthing worked well. It was at very short notice but everthing was taken care of by the very helpful staff. The room was small but quite adequate and we slept very well. The Restaurent served good food in a pleasant environment overlooking the airport. The airport bus, running every half hour, was on time and took less than 15 minutes to reach the departures terminal. Overall very convenient and ver efficient.

Room Tip: Perfect for an early morning departure
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jorgras, General Manager at Thistle London Heathrow Hotel, responded to this review, March 22, 2013
Thank you for taking the time to review the Thistle London Heathrow.

I am glad to know that your stopover was to a good standard. We are continually adding different packages and ensuring our prices are competitive and hope you get opportunity to take advantage of one of the these offers in the not so distant future.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Buckinghamshire
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed February 18, 2013 via mobile

This hotel was tired, the rooms were small and there was no lift or ramp access to the restaurant for a buggy or disabled. Bathroom very small too. However, the Restaurant staff were friendly, reception friendly. Annoying overpowering air freshener in reception. Very difficult to find as is not visible from the Main Street. Restaurant food very good, beef rendang is rated with on site chefs cooking fresh food. If you are disabled, however, you wouldn't be able to eat as there are 2 levels of stairs to go up.......................... Would I stay here again? For the price, no. Although it was only one night prior to early morning flight.

Stayed February 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dorset, UK
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
Reviews in 10 cities Reviews in 10 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed February 8, 2013

We stayed at this hotel for literally 15 hours so can't go into much detail. We arrived mid afternoon, where to park our car (we paid for hotel and parking) was a little confusing but once we got to reception we were told we could leave it in the main carpark for the duration of our trip which was 5 nights.

Check in was quick, rooms are pretty small, basic and out dated, bathroom was a little dirty with mould on the ceiling. Rooms come equipped with kettle, tv and hair dryer. Although you can hear every take off from terminal 5 (it's the closest off site hotel at heathrow) after a while it doesn't phase you and we certainly didn't lose any sleep from it.

One thing that struck me was how quiet the hotel was, it was a Saturday evening at 7.30pm and the bar had 1 other couple in it and the restaurant 3 other couples. Food was good but felt a little edgy with staff out numbering guests! View of the runway was a nice bonus though whilst we ate.

Bus service to Heathrow took only about 10 minutes, I would only recommend this hotel for one night stays for early or late arrivals and departures, spend any longer here and you'll be bored stiff.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Nottingham
Top Contributor
65 reviews 65 reviews
54 hotel reviews
Reviews in 49 cities Reviews in 49 cities
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed February 8, 2013

We stayed here for a night before, and a night after, our holiday. And we left our car while we were away. (It was fine.)

Although the hotel could do with a facelift and is looking a bit tired, it is functional as a one night stopover before/after flying. It is very convenient indeed for Terminal 5. The staff were friendly and helpful (helped us with our luggage), and the meal we had was surprisingly excellent.

Our rooms were basic but served their purpose. The bathrooms need more shelves, and the showers are low quality and difficult to adjust. The beds were comfortable, but the rooms were small. Free wifi worked well.

The whole place is a bit of a weird warren, with many long corridors and twists and turns. I wouldn't want to stay here for long, but it's perfectly acceptable as an airport stopover, which is what it is.

We found it quite difficult to find the entrance, so allow extra time for this!

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jorgras, Manager at Thistle London Heathrow Hotel, responded to this review, February 26, 2013
Thank you for taking the time to review the Thistle London Heathrow following your recent stay. I was pleased to read that your stay was adequate.

We are currently looking at ways to increase guest satisfaction and ensure everyone leaves feeling they have received genuine value.
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Belfast, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed January 24, 2013

I stayed here with my husband for one night on the way home from our honeymoon as our flight arrived too late for a connecting flight to Belfast. It was pre-booked and I had checked the hotel website and was fairly confident it would be OK for an overnight stay. Thankfully it was only 1 night - this is the worst hotel we have ever stayed in and we are really not hard to please and have travelled a lot so we know standards do vary. The exterior of the hotel is run down and is like a retro 60s prefabricated concrete construction. We then had a very long walk to our ground floor room through dark dingy corridors past doors which looked like they had been kicked in and didn't fill us with confidence. Our own room stank......it was musty and dank and when my husband washed his hands and used a hand towel it stank of vinegar. We would have complained but it was late and we were tired and just wanted some food. We eventually found the bar which was busy as there was football on, we sat at one of 2 empty tables which had not been cleared and were full of debris. After waiting a few minutes we decided to return to our room to order room service. This was overpriced and poor quality although did come quickly. The next morning we wanted coffee and had to pay £5 in the restaurant as we didn't see any complimentary in our room. On returning to our room we passed the housekeeping trolley and realized that other rooms did have this so we searched our own and eventually found it hidden away in a bottom drawer. My husband mentioned this to reception by phone and they said they would speak to the general manager about a refund. A few minutes later a casually dressed man knocked the door and we were told they couldn't refund us as it says in the hotel manual there is complimentary tea/coffee. He also said people complained about tea/coffee sitting out which i find hard to believe. The reception staff were dressed better than the general manager if indeed this is who this man was. The only positive about this hoitel was the free Wi-Fi and we will definitely not be back.

  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jorgras, Manager at Thistle London Heathrow Hotel, responded to this review, February 26, 2013
Thank you for taking the time to review the Thistle London Heathrow following your recent stay.

The hotel is currently undergoing a refurbishment in all of our public areas and also our bedrooms. At the outset, please accept my apologies for the poor experience you encountered during your stay. I have shared your review with the all relevant department heads to ensure that we provide genuine hospitality to all our guests.

We do hope that you give us the opportunity to restore your faith in us by visiting either ourselves or one of our sister properties throughout the country.
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Senior Contributor
22 reviews 22 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 24, 2013 via mobile

£12 taxi trip from Heathrow. Quiet, clean and comfortable room. WiFi not free. Room included breakfast - usual fare but quite good. Staff very friendly and helpful (we arrived at 10:30pm and they helped us confirm our next-day car rental). £4 shuttle bus to Heathrow leaves every 20 minutes.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jorgras, Manager at Thistle London Heathrow Hotel, responded to this review, February 26, 2013
Dear Reviewer

Thank you for taking the time to review the Thistle London Heathrow following your recent stay.

It is always nice to read such positive comments about your overall stay. We are pleased to announce to all our guests that wifi is now free at the Thistle London Heathrow Hotel.

We very much look forward to welcoming you back to Thistle London Heathrow.
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Cardiff
Top Contributor
156 reviews 156 reviews
35 hotel reviews
Reviews in 51 cities Reviews in 51 cities
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed January 20, 2013

Reading this you will think its a good hotel. To be honest its just average and a decent stopover for the Airport. Rooms are nothing special and the hotel is quite nondescript. So why so highly starred? 3 reasons. Staff were brilliant - nothing to much trouble. Food, surprisingly good - I has tiger prawn linguine in a chilli sauce and it was excellent and beers were well prices too. Finally, the view from the Bar lounge - stunning. T5 in the background and planes landing at Heathrow from the west, totally sound proofed. Incredible and the best view in the area.

Room Tip: Overlook the Car park - its away from the Runway as this hotel is on the Runway.
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  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jorgras, Manager at Thistle London Heathrow Hotel, responded to this review, February 26, 2013
Dear Reviewer

Thank you for taking the time to review the Thistle London Heathrow following your recent stay.

I was pleased to read that you enjoyed your stay. I hope you will continue to use the hotel in the future.

We very much look forward to welcoming you back to Thistle London Heathrow.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Thistle London Heathrow Hotel

Address: Bath Road - Longford, West Drayton UB7 0EQ, England
Location: United Kingdom > England > Middlesex > West Drayton
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #10 of 12 hotels in West Drayton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Thistle London Heathrow Hotel 3*
Official Description (provided by the hotel):
Located close to all terminals, with direct access to Terminal 5 via the eco friendly Ultra POD network in 7 minutes. As well as boasting spectacular views of the northern runway and architectural splendor of terminal 5 from the hotel restaurant, terrace and bar. The Thistle London Heathrow is the ideal place to unwind whether you are flying off early or arriving late at night. Also because we're close to central London Thistle London Heathrow is a perfect venue for business meetings and other events. ... more   less 
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Also Known As:
Thistle London Heathrow West Drayton
Thistle Heathrow
Thistle London Heathrow Hotel West Drayton, Middlesex

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