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“The Shining Re-visited” 1 of 5 stars
Review of Thistle London Heathrow Hotel

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Thistle London Heathrow Hotel
3.0 of 5 Hotel   |   Bath Road - Longford, West Drayton UB7 0EQ, England   |  
Hotel amenities
Ranked #10 of 12 Hotels in West Drayton
Belfast, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“The Shining Re-visited”
1 of 5 stars Reviewed January 24, 2013

I stayed here with my husband for one night on the way home from our honeymoon as our flight arrived too late for a connecting flight to Belfast. It was pre-booked and I had checked the hotel website and was fairly confident it would be OK for an overnight stay. Thankfully it was only 1 night - this is the worst hotel we have ever stayed in and we are really not hard to please and have travelled a lot so we know standards do vary. The exterior of the hotel is run down and is like a retro 60s prefabricated concrete construction. We then had a very long walk to our ground floor room through dark dingy corridors past doors which looked like they had been kicked in and didn't fill us with confidence. Our own room stank......it was musty and dank and when my husband washed his hands and used a hand towel it stank of vinegar. We would have complained but it was late and we were tired and just wanted some food. We eventually found the bar which was busy as there was football on, we sat at one of 2 empty tables which had not been cleared and were full of debris. After waiting a few minutes we decided to return to our room to order room service. This was overpriced and poor quality although did come quickly. The next morning we wanted coffee and had to pay £5 in the restaurant as we didn't see any complimentary in our room. On returning to our room we passed the housekeeping trolley and realized that other rooms did have this so we searched our own and eventually found it hidden away in a bottom drawer. My husband mentioned this to reception by phone and they said they would speak to the general manager about a refund. A few minutes later a casually dressed man knocked the door and we were told they couldn't refund us as it says in the hotel manual there is complimentary tea/coffee. He also said people complained about tea/coffee sitting out which i find hard to believe. The reception staff were dressed better than the general manager if indeed this is who this man was. The only positive about this hoitel was the free Wi-Fi and we will definitely not be back.

  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jorgras, Manager at Thistle London Heathrow Hotel, responded to this review, February 26, 2013
Thank you for taking the time to review the Thistle London Heathrow following your recent stay.

The hotel is currently undergoing a refurbishment in all of our public areas and also our bedrooms. At the outset, please accept my apologies for the poor experience you encountered during your stay. I have shared your review with the all relevant department heads to ensure that we provide genuine hospitality to all our guests.

We do hope that you give us the opportunity to restore your faith in us by visiting either ourselves or one of our sister properties throughout the country.
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1,131 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (185)
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English first
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 24, 2013 via mobile

£12 taxi trip from Heathrow. Quiet, clean and comfortable room. WiFi not free. Room included breakfast - usual fare but quite good. Staff very friendly and helpful (we arrived at 10:30pm and they helped us confirm our next-day car rental). £4 shuttle bus to Heathrow leaves every 20 minutes.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jorgras, Manager at Thistle London Heathrow Hotel, responded to this review, February 26, 2013
Dear Reviewer

Thank you for taking the time to review the Thistle London Heathrow following your recent stay.

It is always nice to read such positive comments about your overall stay. We are pleased to announce to all our guests that wifi is now free at the Thistle London Heathrow Hotel.

We very much look forward to welcoming you back to Thistle London Heathrow.
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Cardiff
Top Contributor
172 reviews 172 reviews
37 hotel reviews
Reviews in 55 cities Reviews in 55 cities
97 helpful votes 97 helpful votes
4 of 5 stars Reviewed January 20, 2013

Reading this you will think its a good hotel. To be honest its just average and a decent stopover for the Airport. Rooms are nothing special and the hotel is quite nondescript. So why so highly starred? 3 reasons. Staff were brilliant - nothing to much trouble. Food, surprisingly good - I has tiger prawn linguine in a chilli sauce and it was excellent and beers were well prices too. Finally, the view from the Bar lounge - stunning. T5 in the background and planes landing at Heathrow from the west, totally sound proofed. Incredible and the best view in the area.

Room Tip: Overlook the Car park - its away from the Runway as this hotel is on the Runway.
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  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jorgras, Manager at Thistle London Heathrow Hotel, responded to this review, February 26, 2013
Dear Reviewer

Thank you for taking the time to review the Thistle London Heathrow following your recent stay.

I was pleased to read that you enjoyed your stay. I hope you will continue to use the hotel in the future.

We very much look forward to welcoming you back to Thistle London Heathrow.
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Portsmouth, United Kingdom
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed January 20, 2013

I stayed for two nights and it was ok, I suppose. The fact that there's no lift to the 1st floor was a bit strange. I had to lug my heavy bag up 2 flights of stairs, which I must say, felt a bit strange in the 21st century. I was also, annoyed by their internet policy. Why do you have to pay extortionate prices for simple access to the internet. I know, this is common place in UK and US hotels and airports but it really gets on my nerves! I ended up paying 10 pounds just to send one email and another 7 pounds to pay for a plug adapter because my laptop had died. Aside from these points, the staff were friendly and helpful and the rooms were clean.

  • Stayed March 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi, India
Contributor
20 reviews 20 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 19, 2013

I stayed here overnight for which the hotel is good. It's close to the airport with ample parking space. The rooms are well appointed though small and aligned along long closed corridors. Food is moderately ok.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jorgras, General Manager at Thistle London Heathrow Hotel, responded to this review, February 26, 2013
Dear Ideal Overnighter

Thank you for taking the time to review the Thistle London Heathrow following your recent stay.

It made a pleasing read, I look forward to welcoming you back when you are next travelling through Heathrow.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burnham, Essex
Top Contributor
80 reviews 80 reviews
34 hotel reviews
Reviews in 50 cities Reviews in 50 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed January 16, 2013

I last used this hotel over two years ago and must say that it has improved greatly since then. Although it appears pretty ordinary from the outside and the rooms are still very compact, the interior has been refurbished and is now comfortable, clean and well equipped. Also, the staff are very pleasant and helpful. I have used this hotel primarily because of its proximity to Heathrow and the 14 day car parking facility, which makes it highly convenient and good value for money.
Just one thing- it's fine during the night, when there are no flights from the adjacent runway, but the noise level during the day might prove a bit much for anyone other than a keen aircraft enthusiast!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jorgras, Manager at Thistle London Heathrow Hotel, responded to this review, February 26, 2013
Dear Hector 03
Thank you for taking the time to review the Thistle London Heathrow following your recent stay. It was with great pleasure I read your recent review. I will ensure that your detailed feedback of facilities and staff mentions are passed down through the team.

We look forward to welcoming you back in the future.
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N Aycliffe
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed January 9, 2013

First the positives; if you're going to or coming home from a holiday this hotel is really well situated. The restaurant looks out over Terminal 5, so is quite spectacular. So is the fact that there is a runway between you and T5. The food was generally very good although service tended to be with a sneer rather than a smile (some staff were very good).
The negatives: I stayed here for two weeks with work 29/11/12 to 9/12/12 so I sampled several rooms. The weather at that time was very cold and the heating systems varied from poor to awful, barely heating the room. The noise! Aircraft were taking off from 6.00am to 11.30pm and the glazing is not good enough to supress the noise. However, when you turned the heating system on it was so noisy you couldn't hear aircraft or anything else. Then there was the shuttle bus which starts about 4.00am and rattles its way around the car park dropping off and picking up passengers. Lastly many guests were travelling early or arriving late, so the noise in the corridors was not good.

Room Tip: Ask for an uprated room not facing the main car park. Tell them you want a quiet room. Good luck!
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  • Stayed December 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jorgras, Manager at Thistle London Heathrow Hotel, responded to this review, February 26, 2013
Dear Peter H
Thank you for taking the time to review the Thistle London Heathrow following your recent stay. Thank you for the positive comments and please accept my sincere apologies for not meeting your expectations during your recent stay. We do as much as possible to ensure all guests have a quiet night sleep, including ensuring all rooms have triple glazed windows.

We look forward to welcoming you back in the future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Thistle London Heathrow Hotel

Address: Bath Road - Longford, West Drayton UB7 0EQ, England
Location: United Kingdom > England > Middlesex > West Drayton
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #10 of 12 Hotels in West Drayton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Thistle London Heathrow Hotel 3*
Number of rooms: 310
Official Description (provided by the hotel):
Located close to all terminals, with direct access to Terminal 5 via the eco friendly Ultra POD network in 7 minutes. As well as boasting spectacular views of the northern runway and architectural splendor of terminal 5 from the hotel restaurant, terrace and bar. The Thistle London Heathrow is the ideal place to unwind whether you are flying off early or arriving late at night. Also because we're close to central London Thistle London Heathrow is a perfect venue for business meetings and other events. ... more   less 
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Also Known As:
Thistle London Heathrow West Drayton
Thistle Heathrow
Thistle London Heathrow Hotel West Drayton, Middlesex

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