Reading this you will think its a good hotel. To be honest its just average and a decent stopover for the Airport. Rooms are nothing special and the hotel is quite nondescript. So why so highly starred? 3 reasons. Staff were brilliant - nothing to much trouble. Food, surprisingly good - I has tiger prawn linguine in a chilli sauce and it was excellent and beers were well prices too. Finally, the view from the Bar lounge - stunning. T5 in the background and planes landing at Heathrow from the west, totally sound proofed. Incredible and the best view in the area.

I stayed for two nights and it was ok, I suppose. The fact that there's no lift to the 1st floor was a bit strange. I had to lug my heavy bag up 2 flights of stairs, which I must say, felt a bit strange in the 21st century. I was also, annoyed by their internet policy. Why do you have to pay extortionate prices for simple access to the internet. I know, this is common place in UK and US hotels and airports but it really gets on my nerves! I ended up paying 10 pounds just to send one email and another 7 pounds to pay for a plug adapter because my laptop had died. Aside from these points, the staff were friendly and helpful and the rooms were clean.

I stayed here overnight for which the hotel is good. It's close to the airport with ample parking space. The rooms are well appointed though small and aligned along long closed corridors. Food is moderately ok.

I last used this hotel over two years ago and must say that it has improved greatly since then. Although it appears pretty ordinary from the outside and the rooms are still very compact, the interior has been refurbished and is now comfortable, clean and well equipped. Also, the staff are very pleasant and helpful. I have used this hotel primarily because of its proximity to Heathrow and the 14 day car parking facility, which makes it highly convenient and good value for money.
Just one thing- it's fine during the night, when there are no flights from the adjacent runway, but the noise level during the day might prove a bit much for anyone other than a keen aircraft enthusiast!