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“Lengthy positive review - would use this hotel chain again” 5 of 5 stars
Review of Premier Inn Heathrow Airport Terminal 5

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Premier Inn Heathrow Airport Terminal 5
3.0 of 5 Hotel   |   Heathrow Longford T5, 420 Bath Road, Longford, West Drayton UB7 0RF, England   |  
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Ranked #1 of 12 Hotels in West Drayton
Certificate of Excellence 2014
Houston, Texas
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
29 helpful votes 29 helpful votes
“Lengthy positive review - would use this hotel chain again”
5 of 5 stars Reviewed October 25, 2013

I am a U.S. traveler who needed an airport hotel for an early 7:00 am flight out of Heathrow.

Premier Inn Terminal 5 was an excellent choice in location, accessibility, comfort, and price. However, be very careful when you are looking for buses and accessibility to the correct Premier Inn Heathrow Airport. They have 3 locations and TWO are located on Bath Road. One, in fact, is called Premier Inn Heathrow Bath Road. This review is NOT for that Premier Inn, rather the Premier Inn Heathrow Terminal 5 (T5).

Now, what I would suggest is you try to figure out which Terminal you will be departing from and then choose your Premier Inn (one would suspect the other two locations are equally as affordable, comfortable, and easy for travelers). I thought I was to fly out of T4 as a Heathrow employee assured me "yes all United Airlines flights depart from T4." Just fyi, this is not true.

I took a bus from Oxford to Heathrow T5 and then the Hotel Hoppa buses service all the airport hotels. You should look online first to identify which bus serves your hotel. As of 06 Sept 2013, Hotel Hoppa bus H58 served Premier Inn Heathrow T5. This bus does not return to T4. So, in the morning, I simply walked across the street (50 yards) to the Thistle Hotel and caught the Hotel Hoppa Bus H51 to Terminal 4.

This is an aside but thank you, United, for announcing via email after I had already arrived at T4 that my flight would now depart out of Gate 929 WITHOUT INFORMING ME THIS WAS A DIFFERENT TERMINAL!!! After waiting for Business Class checkin for over 20 minutes - for some reason 8 United employees were standing behind the ropes and not making eye contact nor letting us know the reason for not allowing Business and First Class check in while Economy was moving right along -- I inquired to an employee who promptly notified me I was now departing out of Terminal 1. Geez.

Here are pros for Premier Inn Heathrow T5:
Computerized check-in for those who like easy access. They allow you to do add-ons such as breakfast, dinner, etc. or simply decline them all.
Clean rooms, adequate storage for an overnight trip.
Comfortable bed..bravo.
Completely quiet airport hotel. Not a sound of a jumbo jet engine to be heard.
Affordable airport access via Hotel Hoppa buses (4 GBP one-way, 7 GBP round-trip if bought by machine. If purchased from driver, 4.50 GBP one-way, 8 GBP round-trip and this includes transfers bw terminals).
Good size, quiet hair dryer
Tons of TV channels
Well-insulated. Not only can you not hear jumbo jets, you likewise do not hear neighbors or the hallway.
Front desk is staffed 24-hours a day

Cons:
The in-room safe was locked and the staff said it couldn’t be unlocked until morning. When I inquired if I could switch to another room, they stated that all the in-room safes were locked for the evening and couldn't be opened until tomorrow. Weird. But if I wanted to store something, I could keep it in the safe downstairs (which I did).
The toilet paper is not in rolls, rather in sheets. You pull them out one-by-one much like facial tissue. Very cumbersome.
This is extremely minor and I do not mind this but beware: no individual toiletries, they are attached to the wall (liquid hand soap and liquid shower gel only. No shampoo or conditioner.)

Overall, an excellent stay and value. I did not partake in Thyme restaurant or breakfast but the options for both looked more than tasty and affordable. I would definitely recommend the Premier Inn brand of airport hotels for Heathrow airport. Just pick the one with most convenient access to your terminal (fyi, it may not be Premier Inn Heathrow T5 due to having only T5 access).

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1,310 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Torquay
1 review
5 of 5 stars Reviewed October 24, 2013

I found this hotel clean and comfortable.The service was good and the overall cost of the stay was very reasonable. I booked on line and the room was £39. The food was good and not too expensive. The hotel was very handy for Terminal 5.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with premierinn.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Senior Contributor
43 reviews 43 reviews
22 hotel reviews
Reviews in 30 cities Reviews in 30 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed October 24, 2013 via mobile

Booked the day before on line. Worth checking different sites as prices vary. Name is deceptive as not at the terminal. Staff very polite and friendly. Our first language is English but we found some staff difficult to understand as they spoke fast and with strong accents. I get the feeling some good quality training has happened here so perhaps extend this by ensuring staff speak slowly when customer asks for clarification. Room very clean bed ok but did squeak a bit. Iron in room good. Room fresh and a good size for thus type of hotel. Overall we thought good value for price we paid.

Stayed October 2013, traveled as a couple
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Lincoln, United Kingdom
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 24, 2013

needing an overnight stay prior to heathrow flight, we decided on a well tried and tested chain of premier inn. We knew what to expect and were not disappointed. In fact we were again more than pleased with the reliable quality and value for money of these hotels. This one is a great one with hi tec check in, good restaurant and bar and of course the beds that guarantee you a good sleep...and of course they did!

Room Tip: No idea if there are some not so good ones but ours was good.
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tzoran
Senior Contributor
30 reviews 30 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed October 24, 2013

We needed hotel near by terminal 5cause we had to catch morning flight.you have every thing you need in the room. Breakfast all you can eat pay sepratly but if you in a hurry you have grab and go for 3£ great value.

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Exeter, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 23, 2013

Arguably the best Premier Inn I have stayed in. Stayed here with my wife and commuted into London for a short weekend. From the moment we walked in the door the staff could not do enough for us. Hotel in general was lovely and clean. Room was also spotless. Restaurant and bar area were a nice size. Comfy furniture. Had the breakfast and evening meal deal. Food for evening meal, although a little limited, was fantastic. Breakfast, as usual, also very good. There is a free bus to terminal 5, (no 423) which stops right outside the hotel, both directions. The staff in the hotel gave us a timetable. Then tube from T5 into London, really easy if you don't mind the time it takes. Couldn't fault it.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ipswich, United Kingdom
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 23, 2013

We stayed here for one night prior to an early flight from terminal 5 the next morning. The hotel is easy to reach from outside the Arrivals area at terminal 5. You can catch one of the hotel hoppa buses or get on the free 423 service run by London Transport. It literally takes 5 minutes and the bus stops right outside the hotel (it's called the Thistle hotel stop). Once inside the hotel we used the automatic check in machine and that was fast and easy to operate. It took no longer than a minute to complete the procedure and the machine gives you two keys. Our room was fairly standard for a Premier Inn - bright, clean and comfortable - although I don't think the bed was as big as in some Premier Inns. We ate in the hotel restaurant that evening and I have to say we were pleasantly surprised. The food was good quality and our server was very friendly and efficient. I only have two very small gripes about the hotel. Firstly the temperature on the shower was somewhat tricky to get right and the wi-fi signal kept fading in and out, but that might just have been our room. Overall, though a good start to our holiday and I wouldn't hesitate to use this hotel again.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Premier Inn Heathrow Airport Terminal 5

Address: Heathrow Longford T5, 420 Bath Road, Longford, West Drayton UB7 0RF, England
Phone Number:
Location: United Kingdom > England > Greater London > West Drayton
Amenities:
Bar / Lounge Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
#1 Romantic Hotel in West Drayton
#1 Family Hotel in West Drayton
#1 Business Hotel in West Drayton
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Premier Inn Heathrow Airport Terminal 5 3*
Number of rooms: 400
Official Description (provided by the hotel):
Creating a new dining experience in a relaxing environment, the Thyme restaurant and bar provide a range of ‘tasty’ dishes serving both lunch and dinner options. Along with a COSTA coffee store open from 06:30 to 10:30 and our welcoming hotel bar area you will never be short of food and drink options. Not to mention our ‘All You Can Eat’ Full English Buffet Breakfast at only £8.25 per person. At Premier Inn we pride ourselves on comfort and quality. That's why each of our 400 bedrooms has a king sized bed, en-suite bathroom, safety deposit box, tea/coffee making facilities, hairdryer, freeview TV and wifi (at an additional cost). An ideal choice for a business stay, our hotel is conveniently located with great transport links to Heathrow Airport and Central London. For leisure guests, we are ideally located for Heathrow Airport with limited car parking onsite (£12 per night). We also offer a range of park and fly options. We are serviced by the Hoppa to the Terminals, operating from 0425 until 2325 (Terminals 1 and 3) and 0415 to 2345 (Terminal 5) at a cost of £4.50 per person or £8 return. Furthermore we are just 15 miles from both Windsor Castle and Legoland Windsor. Central London is easily accessible by the London Underground stations and the Heathrow Express. With Children (up to the age of 15) eating a free breakfast when accompanied by a full paying adult and no additional charges for family rooms, we are the top choice for families. ... more   less 
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Also Known As:
Premier Inn Heathrow Airport Terminal 5 West Drayton, Greater London

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