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“Excellent, professional...up there with the best” 5 of 5 stars
Review of Premier Inn Heathrow Airport Terminal 5

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Premier Inn Heathrow Airport Terminal 5
Heathrow Longford T5, 420 Bath Road, Longford, West Drayton UB7 0RF, England   |  
Hotel amenities
Ranked #1 of 12 hotels in West Drayton
Preston, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“Excellent, professional...up there with the best”
5 of 5 stars Reviewed August 19, 2013

Hi,
6adults 6children, we stayed for one week. Youngest child 6. From the moment we arrived, smiles professionalism oozed out. I am a bit of a critic, but p inn 420bath rd. Were amazing. After we settled in our room 10m later we got a call. ..is everything ok sir! Wow. We had 3x4bedrooms ample space very very nice beds very clean. Great housekeepers... always answered to the constant kids demand for teas n sugar...iron and ironing board always available. Breakfast deals are amazing catering staff very helpful. Atnight restaurant food amazing quality and service was great. When you stay a week.. we met staff at all the different times and a mixture of people from different nationalities. ...all were great and I have to give them all a big thanks.
I'm not going to talk about the mobile reception as it has been documented In previous reviews.also p inn are trying to improve. I would say its above holiday inn in terms of space in rooms etc. I have stayed in marriott few times, p inn missing the porter service for people of old age with suitcases, room service for food if your too tired to go to restaurant etc. However you can give order for food by telephone and then bring to your room.
Happy to answer any questions. Free bus to heathrow t5where you can catch tube piccadilly line etc. Lots to do. I have Definately been impressed by premier inn. Congrats to all especially the staff who looked after us.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PIBathRoad, Manager at Premier Inn Heathrow Airport Terminal 5, responded to this review, August 20, 2013
We are extremely pleased here at premier inn Heathrow terminal 5 that you and your family had a great stay with us recently and we thank you for such a positive review.

We try very hard to train all our staff to the highest standard and we are pleased to hear you felt this showed in your recent stay.

We are also very happy to hear you managed to take advantage of the great deals we offer in the restaurant.
We also do a meal deal, which includes a 3-course meal, a drink and a premier breakfast the next morning for £22.99.

We are very happy to pass on to our team your feedback and I’m sure they will be delighted as are we the management team.

Thank you once again and we hope to see you in the future.

Kirsty
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
London, United Kingdom
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 19, 2013 via mobile

Haven't stayed here for a while, June I think(and only stayed again as was unable to book into M4/j4 premier inn as I do
Avoided staff and used self check in, went up to 4th floor, door key didn't work so had to go down with my stuff and wait in the reception queue
What really found horrible last time was appearance of outside So many overgrown weeds back and front felt like hotel was built in wasteland
That has to a degree been sorted
As hotel is newish room is clean and bright and £62 price is v reasonable
Contrary to what other people say you can hear aircraft noise when they use runway near by
At the moment it's quite bad
But let's be honest it's an airport hotel and for the price its a lot better than you will get anywhere else
Lets hope tonight is ok noise wise as its Saturday
Beat in mind that this hotel is used for coach parties and for putting up delayed passengers from entire planes
Experienced that once here and it was a nightmare

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, England, United Kingdom
Top Contributor
66 reviews 66 reviews
18 hotel reviews
Reviews in 29 cities Reviews in 29 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed August 18, 2013

We have used this Hotel before three trips now and would highly recommend it. It looks and smells clean and fresh, the staff are helpful and it is very convenient. The beds are comfy too!

We ate at the pub attached to the Hotel and the food was lovely, with a varied menu.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PIBathRoad, Manager at Premier Inn Heathrow Airport Terminal 5, responded to this review, August 20, 2013
Thank you for the review on your recent stay with us.

We are truly happy you have stayed here on more than one occasion and had a great stay each time.
We aim to do this for all our guests by training our staff to the highest standard, we are also pleased you found our location to be a convenience to you and that you managed to use our restaurant during your stay.

Thank you again and we appreciate you taking the time to write a review.

Kirsty
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Stafford, United Kingdom
Top Contributor
71 reviews 71 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed August 18, 2013

We stayed here on the night of the 26th June prior to jetting off to Orlando. Check-in went smoothly although we had to use the main desk instead of quick check-in. The rooms were very clean and spacious. The amenities were very good and I couldn't believe just how quiet the rooms were from the noise outside. The bed was very hard and the pillows unsupportive, so we didn't actually sleep very well. We used the hotels own restaurant for our evening meal which was very nice, although a little pricey - but being London, was expected. Would definitely recommend and we would happily stay here again.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PIBathRoad, Manager at Premier Inn Heathrow Airport Terminal 5, responded to this review, August 20, 2013
Thank you for your positive review of your stay with us in June,

We are pleased you enjoyed your stay with us and you felt our rooms were of a high standard of cleanliness.

We apologise that you did not have a good night sleep as we promise all our guests just that.
I would like to take this opportunity to say that since your stay with us we have changed the pillows throughout the whole hotel and we regularly flip our mattresses.

Thank you once again for taking the time to write a review of us and we hope to see you again in the near future.

Kirsty.
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Southampton, United Kingdom
1 review
5 of 5 stars Reviewed August 17, 2013

I feel compelled to write a review to say how excellent our stay was before our trip to the States .we opted for the purple parking sleep and stay parking and can't recommend it enough .The hotel was spotless the staff helpful and friendly ,nothing was too much trouble .Our family room was comfortable and although minutes from terminal 5 you couldn't hear a thing . We opted for the evening meal / breakfast option both were excellent value for the money ,the restaurant was well laid out and tastefully decorated,the food arrived quickly and was delicious ,the buffet breakfast was fresh and enviting of both a hot / cold option .
All in all we can't recommend the sleep and stay option enough the car was easily dropped off at the terminal it was lovely to not have to do a transfer from a car park with all our luggage,and it was in the same place when we landed waiting for us the attendants at purple parking were friendly and helpful ,a pleasant stay to start off our holiday ,Paul&Rie McCarthy

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 17, 2013 via mobile

Have stayed in many premier inns all over the country. This one is no different in terms of accommodation and service...very good as always. Very close to the airport but no noise. Only moan is the very pricey restaurant (£11.30 for a burger??? With macdonalds next door???) although breakfast is excellent. For evening meal I would suggest The Kings Arms which is about a 10 minute walk into the village past the White Horse pub(which is also expensive). Great food at a reasonable price....always welcome when out with the family

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Lafayette, Indiana
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 17, 2013

We stayed here for only one night after an overnight flight from the U.S. Clean, well appointed rooms with plenty of space. there is a great little pub within walking distance to wind down from traveling. but the hotel's food is great too. Very good price and easy to reach from Heathrow. Never heard a sound when in our room. Great night sleep. Will look to Premier Inn for future trips to the UK.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Premier Inn Heathrow Airport Terminal 5

Address: Heathrow Longford T5, 420 Bath Road, Longford, West Drayton UB7 0RF, England
Location: United Kingdom > England > Middlesex > West Drayton
Amenities:
Bar / Lounge Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
#1 Best Value Hotel in West Drayton
#1 Business Hotel in West Drayton
#1 Family Hotel in West Drayton
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
Creating a new dining experience in a relaxing environment, the Thyme restaurant and bar provide a range of ‘tasty’ dishes serving both lunch and dinner options. Along with a COSTA coffee store open from 06:30 to 10:30 and our welcoming hotel bar area you will never be short of food and drink options. Not to mention our ‘All You Can Eat’ Full English Buffet Breakfast at only £8.25 per person. At Premier Inn we pride ourselves on comfort and quality. That's why each of our 400 bedrooms has a king sized bed, en-suite bathroom, safety deposit box, tea/coffee making facilities, hairdryer, freeview TV and wifi (at an additional cost). An ideal choice for a business stay, our hotel is conveniently located with great transport links to Heathrow Airport and Central London. For leisure guests, we are ideally located for Heathrow Airport with limited car parking onsite (£12 per night). We also offer a range of park and fly options. We are serviced by the Hoppa to the Terminals, operating from 0425 until 2325 (Terminals 1 and 3) and 0415 to 2345 (Terminal 5) at a cost of £4.50 per person or £8 return. Furthermore we are just 15 miles from both Windsor Castle and Legoland Windsor. Central London is easily accessible by the London Underground stations and the Heathrow Express. With Children (up to the age of 15) eating a free breakfast when accompanied by a full paying adult and no additional charges for family rooms, we are the top choice for families. ... more   less 
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Also Known As:
Premier Inn Heathrow Airport Terminal 5 West Drayton, Middlesex

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