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“Mixed Feelings About this Soul-less Hotel/Chain” 2 of 5 stars
Review of Premier Inn Heathrow Airport Terminal 5

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Premier Inn Heathrow Airport Terminal 5
Heathrow Longford T5, 420 Bath Road, Longford, West Drayton UB7 0RF, England   |  
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Ranked #1 of 12 Hotels in West Drayton
New Haven, Connecticut
Senior Contributor
34 reviews 34 reviews
22 hotel reviews
Reviews in 25 cities Reviews in 25 cities
34 helpful votes 34 helpful votes
“Mixed Feelings About this Soul-less Hotel/Chain”
2 of 5 stars Reviewed February 28, 2013

First let me say that for most people with an advance booking (at a decent rate), this hotel may be a good deal. However, if you pay rack-rate, the proposition changes. While everything is budget/"outsourced"/Ikea-ified, most of us are ok with that if the value is ok. The problem with this place is that not much have to happen before the price-comfort ratio changes dramatically. For me it was the fact that I had to wait over 1 hour to check-in after regular check-in, or the corporate spiel given in response to every request. The young staff tried (according to the training manual) but failed to convince me that they did care about my reservation and in the end I had the same feeling I get from shopping at a soulless retailer.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PIBathRoad, Manager at Premier Inn Heathrow Airport Terminal 5, responded to this review, March 1, 2013
Dear Trip Advisor User,

Many thanks for your review. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel did not meet your expectations. Your feedback is very much appreciated as it enables us to improve standards. Please be assured that the issues raised will be fully investigated by the Management Team at this hotel. Thank you once again for your review.

Kindest Regards
Sidra
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,233 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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shrewsbury
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 27, 2013

This hotel is absolutely superb. We have stayed here 3 times now and really can't fault it. The rooms are very clean and have everything you could need for an overnight stay. The staff are fantastic. They couldnt be more pleasant or helpful.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PIBathRoad, Manager at Premier Inn Heathrow Airport Terminal 5, responded to this review, March 1, 2013
Dear Trip Advisor User,

Thank you for your comments on your recent stay with us at Premier Inn Heathrow Terminal 5. I am pleased to know that you enjoyed your stay with us once again and were impressed with the hotel.

Thank you again for taking time to write the review and look forward to welcoming you back again in the near future - for the best rates and the quickest way to book please visit our website.

Kind Regards,

Sidra
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 27, 2013 via mobile

Stayed here as we had an early flight the next mornig. Great comfy rooms and it was very quiet! The staff were very helpful and told us how best to get to the airport using the free transportation. Would stay here again and definitely recommend.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PIBathRoad, Manager at Premier Inn Heathrow Airport Terminal 5, responded to this review, March 1, 2013
Dear Trip Advisor User,

Thank you for your review on your recent stay with us at Premier Inn Heathrow Airport Terminal 5. I am pleased to know that you enjoyed your stay with us and were impressed with the hotel.

Thank you again for taking time to write the review and look forward to welcoming you back in the near future - for the best rates and the quickest way to book please visit our website.

Kindest Regards,

Sidra
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lancashire, UK
Top Contributor
63 reviews 63 reviews
20 hotel reviews
Reviews in 44 cities Reviews in 44 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed February 26, 2013

We stayed here overnight between flights and it was just what we needed and only £45 for a family room. We only had to wait 2 mins for the FREE 423 bus outside T5 arrivals (stop 6) and it's a 5-10 min journey from there. Plenty of staff to greet us at check in before heading to the room - my girls were pleased as they had 2 single beds rather than having to share a double.

We walked down the Bath Road to a local Indian Restaurant for dinner (recommended) but the breakfast the next morning in the hotel was good too. The 423 bus was on time for our return journey to T5 so all in all a successful stay.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheltenham, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed February 25, 2013

We stayed over before an early flight out of T5. The hotel is new and you can tell... everything was spotless and the facilities were excellent. Little things like plugs next to the bed, to charge my mobile, are really handy in newer hotels.

We arrived late but check in took seconds on the machines in the lobby. While we didn't have time for them, the Costa and restaurant looked pretty good. Free wifi for 30 mins was great, I was asleep before the time ran out! There's a McDonald's next door if you need a snack.

Location for Heathrow T5 was just brilliant. Took about two minutes to drive there at 5am. We had struggled to find the hotel the night before, the directions on the Premier Inn website were wrong so I had to get the phone out and find the postcode on a map app. Parking was also pricey, but hotel/airport stuff normally is. We were lucky there was plenty of space... it might not be like that all the time.

The Sofitel attached to T5 was over £200 - this was a third of the price and excellent value for money. Very comfortable, had a great sleep. And gone are the days of hearing the planes fly over airport hotels - it was totally silent.

Even if I had a flight out of Gatwick I'd be tempted to use this hotel! Hopefully it'll stay in such good condition.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PIBathRoad, Manager at Premier Inn Heathrow Airport Terminal 5, responded to this review, March 1, 2013
Dear Trip Adviosr User,

Thank you for the review on your recent stay with us at Premier Inn Heathrow Airport Terminal 5. I am please to hear that you were impressed with the hotel and it's facilities.

Once again thank you for your positive feedback, we look forward to welcoming you back in the near future. For the quickest and cheapest ways to book please visit our website.

Kindest Regards,

Sidra
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fordingbridge, United Kingdom
Senior Contributor
48 reviews 48 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed February 25, 2013

This is a modern, well equipped Premier Inn with quiet rooms, comfortable beds and a decent restaurant. Staff here are very friendly and there are great check-in kiosks at the front desk so you can avoid the queues at check-in. Parking is extra at £12 per night which is not bad at Heathrow. Rooms can be as little as £38 per night if you pay in advance (non-refundable though).

Room Tip: Book online and pay in advance for best rates
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lichfield, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 25, 2013

have just spent three nights here for company training, and the staff are all superb , ate in restaurant competitve prices for close to heathrow fab quality food. everyone who works here are very helpful amongst the besy hotel personnel i have encountered well done to all

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Premier Inn Heathrow Airport Terminal 5

Address: Heathrow Longford T5, 420 Bath Road, Longford, West Drayton UB7 0RF, England
Phone Number:
Location: United Kingdom > England > Middlesex > West Drayton
Amenities:
Bar / Lounge Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
#1 Romantic Hotel in West Drayton
#1 Business Hotel in West Drayton
#1 Family Hotel in West Drayton
Price Range (Based on Average Rates): $
Number of rooms: 400
Official Description (provided by the hotel):
Creating a new dining experience in a relaxing environment, the Thyme restaurant and bar provide a range of ‘tasty’ dishes serving both lunch and dinner options. Along with a COSTA coffee store open from 06:30 to 10:30 and our welcoming hotel bar area you will never be short of food and drink options. Not to mention our ‘All You Can Eat’ Full English Buffet Breakfast at only £8.25 per person. At Premier Inn we pride ourselves on comfort and quality. That's why each of our 400 bedrooms has a king sized bed, en-suite bathroom, safety deposit box, tea/coffee making facilities, hairdryer, freeview TV and wifi (at an additional cost). An ideal choice for a business stay, our hotel is conveniently located with great transport links to Heathrow Airport and Central London. For leisure guests, we are ideally located for Heathrow Airport with limited car parking onsite (£12 per night). We also offer a range of park and fly options. We are serviced by the Hoppa to the Terminals, operating from 0425 until 2325 (Terminals 1 and 3) and 0415 to 2345 (Terminal 5) at a cost of £4.50 per person or £8 return. Furthermore we are just 15 miles from both Windsor Castle and Legoland Windsor. Central London is easily accessible by the London Underground stations and the Heathrow Express. With Children (up to the age of 15) eating a free breakfast when accompanied by a full paying adult and no additional charges for family rooms, we are the top choice for families. ... more   less 
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Also Known As:
Premier Inn Heathrow Airport Terminal 5 West Drayton, Middlesex

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