Have stayed here at the Premier Inn T5 a number of times now. I am currently here for three nights in a row. I have stayed at various hotels around the Heathrow area, including the Sofitel T5, the Arora, the Ibis and the Holiday Inn. I have to say that, hands down, the Premier Inn is the best of the lot! And I really mean this.
Upon arrival at the hotel, you are usually greeted by the reception staff, who are quite often standing in the entrance lobby. They are smiling, enthusiastic and they are keen to take you to a reception desk or a self-service check-in. I have never waited more than a few seconds to check-in. They are really keen to impress and are always courteous and polite. I stay in hotels all over the world, some 5 star and I never get a welcome like I get here!
Some of the other things I like about the hotel start with the wifi price. It's only £3 for 24 hours, or free for 30 minutes. It's honestly the quickest wifi I have ever used in a hotel. It is reliable and extremely affordable. Most other hotels charge around £12-15 for Internet and its nowhere near as quick as that in the Premier Inn T5. The bar food is very tasty. I have eaten in there several times now. My favourite meal is the Beef and Ale pie. The food is always piping hot and served in good time. The quality is excellent and I have no issues with eating in the hotel. The breakfast is around £8 and there is plenty of it. Again the staff are brilliant and show you to your seat where they explain how the breakfast works. They smile and really go beyond the extra mile.
The room is as you'd expect from a premier inn. Not 5 star luxury, but extremely comfortable, with lovely beds, a good shower, great air conditioning and tea and coffee making facilities. The bed is lovely and cozy and easy to sleep in. Strangely, I hardly ever hear any noise at this hotel. I never hear people in the corridor or next door.
All in all, this is a really really nice place to stay while on a layover at Heathrow airport. I have paid hundreds of pounds in the past to stay at the Sofitel T5 and their customer service isn't anywhere near what it is at the Premier Inn T5. If any of the managers read this, then your staff are a real asset to your hotel and I hope you pass this on to them.
I will always stay here in the future.
- Also Known As:
- Premier Inn Heathrow Airport Terminal 5 West Drayton, Middlesex
- Official Description (provided by the hotel):
- Creating a new dining experience in a relaxing environment, the Thyme restaurant and bar provide a range of ‘tasty’ dishes serving both lunch and dinner options. Along with a COSTA coffee store open from 06:30 to 10:30 and our welcoming hotel bar area you will never be short of food and drink options. Not to mention our ‘All You Can Eat’ Full English Buffet Breakfast at only £8.25 per person. At Premier Inn we pride ourselves on comfort and quality. That's why each of our 400 bedrooms has a king sized bed, en-suite bathroom, safety deposit box, tea/coffee making facilities, hairdryer, freeview TV and wifi (at an additional cost). An ideal choice for a business stay, our hotel is conveniently located with great transport links to Heathrow Airport and Central London. For leisure guests, we are ideally located for Heathrow Airport with limited car parking onsite (£12 per night). We also offer a range of park and fly options. We are serviced by the Hoppa to the Terminals, operating from 0425 until 2325 (Terminals 1 and 3) and 0415 to 2345 (Terminal 5) at a cost of £4.50 per person or £8 return. Furthermore we are just 15 miles from both Windsor Castle and Legoland Windsor. Central London is easily accessible by the London Underground stations and the Heathrow Express. With Children (up to the age of 15) eating a free breakfast when accompanied by a full paying adult and no additional charges for family rooms, we are the top choice for families. ... more less
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