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“Good location that's it.” 2 of 5 stars
Review of Sheraton Heathrow Hotel

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Sheraton Heathrow Hotel
4.0 of 5 Hotel   |   Colnbrook Bypass, Heathrow Airport, West Drayton UB7 0HJ, England   |  
Hotel amenities
Ranked #10 of 12 Hotels in West Drayton
Lincolnshire
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
“Good location that's it.”
2 of 5 stars Reviewed September 20, 2013

Does what it says on the tin, clean room, comfy beds but I really could have done with the mini bar unlocking !! and free wifi , wouldn't pay for it on principle. Avoid the restaurant, it's pricey and pretentious and I got very poor service being a woman on her own with a child, ignored basically, not very pc. Sheraton. Disappointed.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHH_Hotel_Manager, Manager at Sheraton Heathrow Hotel, responded to this review, October 3, 2013
Dear Catherine H,

Thank you for taking the time to post your honest feedback about your time at the Sheraton Heathrow. We aim to offer a warm welcome and high level of service to all our guests. We are sorry to read we did not meet your expectations. Great to read you enjoyed our Sheraton Sweet Sleeper bed. Regarding the minibar, please do not hesitate to reach out to our team, so we can open it for you. We do also offer free and unlimited wifi at the Link@Sheraton in the Hotel lobby, at our restaurant and at the bar.
We have reviewed your comments with our team. Your observations help us to improve and we trust we will prove to be better hosts next time you stay with us.

Warm regards,

Antoni
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1,708 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (299)
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English first
Witham, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed September 19, 2013

Visited to meet an in transit business friend.

Typical airport hotel. Efficient but not looking to welcome you back!

Restaurant staff were excellent and accommodating whist the food was mediocre but not too expensive.

Room was 3 star standard. Had to buy Wi-Fi time at £ 7:50 per hour.

  • Stayed September 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHH_Hotel_Manager, Manager at Sheraton Heathrow Hotel, responded to this review, October 3, 2013
Dear Maggie654,

Thank you for your feedback about your stay at our Hotel. Good to read you found the Sheraton Heathrow efficient and thank you for the friendly comments about our team at the restaurant. We do offer free wifi at the Link@Sheraton, in the Hotel lobby, at our restaurant and in the bar.
We do have many regular guests staying with us and would love to welcome you back. Do not hesitate to reach out to our team of Duty Managers or myself directly, should you have any request.

Warm regards,

Antoni
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh
Top Contributor
55 reviews 55 reviews
23 hotel reviews
Reviews in 19 cities Reviews in 19 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed September 19, 2013

This hotel is very convenient, and the staff cooperate with you and offer quick service even when there are long Que afternoons. I stayed here many times and I will keep coming as I love this hotel coz its a 4* hotel and value-for money. Unfortunately the hotel doesn't have Cash Machines (ATM) in their premises and you have to cross the motorway to get cash and its not free of cost. The hotel has very good parking facilities(long term/short term) and it has restaurant and a cafe.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHH_Hotel_Manager, Manager at Sheraton Heathrow Hotel, responded to this review, October 2, 2013
Dear Baruch_Hashem613,

Thank you for your excellent review of the Sheraton Heathrow Hotel on TripAdvisor. Great to read you enjoy staying with us and we can recognise you as one of our regular guests. We have noted your feedback about the cash machine and will see, what we can do about it. Thank you for taking the time to tell us.
Do not hesitate to let us know how we can make your stay more comfortable or to reach out to me, should you have any request.

Looking forward to welcoming you at the Sheraton Heathrow Hotel.

Warm regards,

Antoni
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed September 17, 2013

The Sheraton brand is one of our favorites, but only the name out front and the bathroom amenities reflected this. Understaffed and in need of an update, the redeeming factor is that it's close to the hotel and it was good for a quick, quiet night of sleep.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHH_Hotel_Manager, Manager at Sheraton Heathrow Hotel, responded to this review, October 2, 2013
Dear cynbruce,

Thank you for your feedback. We aim to offer all our guests a warm welcome and high level of service. We are sorry to read we did not fulfil your expectations. We are working at the moment on a project to improve all our guest floor areas. Once completed it will certainly make the difference you are looking for.
Do not hesitate to reach out to the team or to myself directly, should you have any requests before, during or after your stay.

Warm regards,

Antoni
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Petersfield, England, United Kingdom
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed September 16, 2013

We stayed for one night before early morning flight. The location is great, just mins from all LHR terminals. We ate at the restaurant which was nice but the room was far too hot, so we didn't get much sleep at all :-(. Also our mobile phones had no signal in the room (Vodafone), not very good for a business/tourist hotel!! Next time we will try the Sheraton Skyline.

Room Tip: Too hot on the ground floor and no mobile phone coverage!!!
See more room tips
  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHH_Hotel_Manager, Manager at Sheraton Heathrow Hotel, responded to this review, October 2, 2013
Dear Lucy R,

Thank you for your friendly review of your stay at our Hotel. Great you took advantage of our location within easy reach from all Heathrow terminals and, that you enjoyed dining at our restaurant. Our chefs put a lot of effort into preparing the best dishes with whenever possible local and the freshest ingredients.
Regarding your room we are working on the project to improve all our guest floor areas. We trust it will make the difference you are looking for.

Do not hesitate to reach out to our team or myself directly, should you have any request before, during or after your stay.

Warm regards,

Antoni
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport, United Kingdom
Top Contributor
60 reviews 60 reviews
12 hotel reviews
Reviews in 31 cities Reviews in 31 cities
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed September 15, 2013

Nice welcoming hotel for an airport, on the main A4 Bath road running alongside Heathrow airport with the majority of other airport hotels. Stayed here on numerous occasions and always had a nice welcome by the reception staff, and never a long wait to book in. Public areas and rooms nice and modern, corridors could do with redecorating. Served by the infamous Hoppa bus for the airport, you can buy tickets from reception. If you are going from T5, it's cheaper and quicker to get the free local bus from across the road, the next stop is T5, and it takes all of 5mins to get there.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHH_Hotel_Manager, Manager at Sheraton Heathrow Hotel, responded to this review, October 2, 2013
Dear newportdave,

Thank you for your excellent and very friendly feedback about the Sheraton Heathrow Hotel. We aim to offer a warm welcome and high level of service to all our guests and are glad to read you feel comfortable, when staying with us. Thank you also for posting about all the tips on how to get around - very useful for our guests.

Do no hesitate to reach out to the team or myself directly, should there be anything we can do to improve your time with us.

Looking forward to welcoming you at the Sheraton Heathrow Hotel.

Warm regards,

Antoni
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Herefordshire
Top Contributor
200 reviews 200 reviews
37 hotel reviews
Reviews in 65 cities Reviews in 65 cities
85 helpful votes 85 helpful votes
4 of 5 stars Reviewed September 15, 2013

Used the hotel for 1 night and for parking while away on holiday.
Hotel rooms are decent size, clean and well insulated from noise of aircraft so no problem sleeping. Wi fi isn't free like it is in so many hotels these days.
We ate in the restaurant and the burgers we had were good quality and prices weren't that bad considering there isn't much else around.
We caught the National Express hopper bus which is OK going from the hotel to terminal but not so good when you arrive back as we had to wait 30 mins. The charges are as follows: £4 single or £7 return, if bought in advance, but £4.50 single and £8 return if purchased from the driver. Up to two children under 15 can travel free with a paying adult.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHH_Hotel_Manager, Manager at Sheraton Heathrow Hotel, responded to this review, October 2, 2013
Dear Leintwardine,

Thank you for taking the time to post your friendly feedback about the Sheraton Heathrow on TripAdvisor. Great to read you took advantage of one of our attractive Hotel & Parking rates. Regarding the Internet, we do offer our guests to log for free to onto the computers at the Link@Sheraton or to connect to the free and unlimited wifi in the Hotel lobby, The Orchard Restaurant or Discover Bar. You could log anywhere in the hotel to the free wifi, when staying in a Sheraton Club room or as an Starwood Preferred Gold or Platinum member. Do not hesitate to ask our team or reach out to me directly for information about the many benefits and great advantages of our complimentary SPG program.
Regarding the Hotel Hoppa Bus, we can also propose to use the free public buses, which run around Heathrow Airport. Our concierge will be able to give you all the details.

We look forward to welcoming you next time you travel over Heathrow when going on holidays.

Warm regards,

Antoni
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Heathrow Hotel

Address: Colnbrook Bypass, Heathrow Airport, West Drayton UB7 0HJ, England
Location: United Kingdom > England > Greater London > West Drayton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#7 Luxury Hotel in West Drayton
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sheraton Heathrow Hotel 4*
Number of rooms: 426
Official Description (provided by the hotel):
Sheraton Heathrow Hotel is located less than a mile from Heathrow Terminal 5 and is only minutes away from any of the terminals. The Sheraton Sweet Sleeper Bed, The Link at Sheraton, Sheraton Club and Sheraton Fitness powered by Core Performance make it a comfortable choice where guests find a home away from home. A welcoming team of talent always strives to make guests feel special and to create a warm sense of community to be enjoyed by all. ... more   less 
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Also Known As:
Sheraton West Drayton
West Drayton Sheraton
Sheraton Heathrow Hotel West Drayton, Greater London

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