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“Great Start to our Honeymoon” 4 of 5 stars
Review of Sheraton Heathrow Hotel

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Sheraton Heathrow Hotel
4.0 of 5 Hotel   |   Colnbrook Bypass, Heathrow Airport, West Drayton UB7 0HJ, England   |  
Hotel amenities
Ranked #10 of 12 Hotels in West Drayton
Bedfordshire
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
“Great Start to our Honeymoon”
4 of 5 stars Reviewed February 25, 2013

We stayed overnight on Friday 4th January 2013 as we had an early Saturday morning flight to Dubai from Heathrow Airport. We arrived at the hotel at about 5pm in the afternoon and found a car parking space where we were to leave our car for the next two weeks. Check in was quick and our room was adequately comfortable. We had drinks in the Discovery Bar and then ate in the Orchard Restaurant. The food we had there was fantastic and the service was very good. Following a great nights sleep in a very comfortable bed we were up at the crack of dawn and the Hoppa Bus which we had prepaid as well was on time. We had a very pleasant stay. On our return from our Honeymoon we quickly popped into the hotel for a coffee before leaving the car park in our car. We didn't have to check in at reception to get a pass code or anything like that as to exit the car park worked on number plate recognition. A very pleasant all in all experience. We will definitely stay at the hotel again if we fly from Heathrow.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_Relations-SH, Manager at Sheraton Heathrow Hotel, responded to this review, February 26, 2013
Dear Paws884,

Thank you for your great comments about your experience at the Sheraton Heathrow before flying out for your Honeymoon. We are delighted you enjoyed your stay with us, especially your dinner at The Orchard Restaurant and the drinks at the Discovery Bar. Feedback like yours motivates our team to improve our services constantly and surpass ourselves.

We look forward to welcoming you soon again at our hotel.

Warm regards,

Antoni
Executive Assistant Manager
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1,703 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (299)
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English first
Marske-by-the-Sea, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 24, 2013

Used the hotel the night before our flight to Oslo, booked through Holiday Extra and got 8 night parking included in price. Breakfasts are a little pricey at £18.50 you'll need to eat a lot of buffet for that. Staff were very friendly and helpful, but watch your bill as 5 cokes from the mini bar appeared for £16 which we hadn't had but it was soon sorted. In easy reach of White Horse Pub if you fancy a 10-15 min walk and a cosy warm homely pub with good beer and food.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_Relations-SH, Manager at Sheraton Heathrow Hotel, responded to this review, February 25, 2013
Dear Andrew P,

Thank you for the comments about your stay at the Sheraton Heathrow Hotel. Our minibars are linked to an automated system, which would charge you as soon as you move the items in the refreshment center, great that this misunderstanding could be sorted out. As you experienced, there are a few nice dining opportunities around the hotel. Next time you stay with us, try The Orchard Restaurant. We just changed the menu and the new items are really delicious.

Warm regards,

Antoni
Executive Assistant Manager
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London, United Kingdom
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed February 23, 2013

We stayed at this hotel for one night before our trip to Philadelphia and New York. The hotel was easy to find. Found a parking space on first lap of car park. Check in was efficient. Room was clean and comfortable. Tea/coffee making facilities were provided. Hoppa bus to airport was on time and transfer itself took less than 10 minutes. All in all excellent value. On arrival back in UK only had to wait about 15 minutes for Hoppa bus. Car as we left it. We will book this hotel again for our next trip in April.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Guest_Relations-SH, Manager at Sheraton Heathrow Hotel, responded to this review, February 25, 2013
Deaer michelle h,

Thank you for taking the time to post this positive review of the Sheraton Heathrow. Great to read you found our hotel clean and comfortable, conveniently located and excellent value.

We look forward to welcoming you in April. Warm regards,

Antoni
Executive Assistant Manager
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Tywyn, United Kingdom
Top Contributor
50 reviews 50 reviews
24 hotel reviews
Reviews in 29 cities Reviews in 29 cities
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed February 22, 2013

I needed to stay in the area for a seven week period on business and chose this hotel, and am so pleased I did. I was able to prebook the first week through Starwood web site, but couldn't prebook the remaining weeks as my requirement to stay in the area was a moveable feast. As it turned out I did need to book a further five weeks accommodation, but by now the web site was offering a higher price per room being so much nearer the date of use (as per usual practise). I contacted the hotel directly by email via their web site and Emma Bond contacted me back very quickly. She very kindly offered me a very acceptable prepaid rate which could actually be cancelled without penalty if the hotel was informed before 2pm on the day of stay. I had to contact Emma a couple of times further to extend the bookings at very little notice and nothing was too much trouble - excellent service.

I stayed in club rooms on each occasion and used a total of 8 different rooms. Without exception they were all in excellent condition, well equipped and very comfortable. The inclusive toiletries including scrunge for the shower were good quality, as were the tea and coffee provisions. There is a iron and board in each room, along with a fluffy bath robe and slippers. Housekeeping kept the rooms very clean with the amenities and free water topped up daily.
A club room gets access to the club lounge, which is a comfortable place to sit and enjoy a glass of wine or beer and nibbles between the hours of 6-8pm. There is a friendly atmosphere with several regulars occupants there on business as well as those using the hotel for the night. All the staff I met were extremely friendly and quickly got to know your preferred drink in the evening and beverage at breakfast, which can be taken in the club lounge or downstairs in the main restaurant. The club lounge offers sausages, bacon and beans in buffet form, along with a good choice of croissants, bread, cereals, good quality colds meats and cheese, along with lovely fresh fruits. I preferred to eat here than the larger restaurant as it more than catered for my needs, I could also pick up a copy of the Telegraph from here. Outstanding are Clifa, Andrea and Kamila for standards of service in the lounge.
A previous reviewer complained about the lack of internet available in the hotel, in a club room it comes free both attached and wi fi. I had no trouble connecting wi fi with my android tablet either in my room or in the lounge.
I ate in the restaurant twice but found the food not really to my taste and the steaks were rather pricey. I did use room service three times and found it to be excellent. The steak was cheaper in room service, well cooked and presented and served by a very pleasant young man.
My only observation would be the rather annoying hairdryers which a located in the top drawer of the desk and held in there by cable which I found awkward to use.
It is very well located for getting into central London, and obviously Heathrow either by taxi or the hotel hopper bus which calls at fifteen minute intervals. There is ample parking, along with good stay park fly deals on the web site. As with all hotels in the area you do have to pay to park your car (BAA rules).
I certainly saw no signs of anything tatty, smelly or dated rooms throughout my stay, only well kept public and guest only areas, with friendly efficient staff with a can do attitude.
Highly recommend this hotel, I found it a very nice place to return to each night after an extremely stressful day.

Room Tip: Club rooms are worth the extra, book as far advance as possible via Star wood to get the best price
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_Relations-SH, Manager at Sheraton Heathrow Hotel, responded to this review, February 25, 2013
Dear Amanda C,

Thank you very much for taking the time to write this extensive review of your stay at the Sheraton Heathrow Hotel. We aim to offer a warm welcome and high level of service to all our guests. It is great to read that your stays were all pleasant ones and that you could feel comfortable with us. Thank you especially for the great feedback about our team.

We have noted you suggestions regarding the restaurant and a few details in the room. Don’t hesitate to contact me directly or one of our Duty Managers on shift 24 hours a day, so we can make sure to improve straight away.

Looking forward to welcoming you next time you are staying around Heathrow. Warm regards,

Antoni
Executive Assistant Manager
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Southampton, United Kingdom
Top Contributor
218 reviews 218 reviews
131 hotel reviews
Reviews in 103 cities Reviews in 103 cities
426 helpful votes 426 helpful votes
4 of 5 stars Reviewed February 21, 2013 via mobile

I used this hotel for an early morning check in and it was fine for this. It's rates Re good also. It's not right next to the terminals (you can't walk) and there is a con on taxis (£12) and buses (£4.50) for a journey of less than 1km but that's the same for all hotels on that road and compared to the price of the hotels at the terminals it's worth doing. The room was clean, large and check in and out was very fast and efficient. They even had some free pastries and tea/coffee/orange for people waiting for the first bus of the morning at 4.30 as breakfast wasn't open then and that was a very nice touch. I would highly recommend this hotel.

I've been before also for a conference and can recommend the food as very good. There's a macdonalds across the road if you prefer that as an alternative option and there's a takeaway pizza menu in the rooms for a firm who will deliver direct to the hotel.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_Relations-SH, Manager at Sheraton Heathrow Hotel, responded to this review, February 25, 2013
Dear Jamsimsafc,

Thank you for all you great feedback about the pizza, the food, the room and check in and out at the Sheraton Heathrow Hotel. We are happy you enjoyed your stay with us and look forward to welcoming you again for a conference or just when passing by.

Warm regards,

Antoni
Executive Assistant Manager
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2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 18, 2013 via mobile

I have stayed here twice and I have noticed the lobby and the lounge area has been renovated since the last time I stayed here. The room was spacious and clean and the housekeeping staff was friendly and helpful through out my stay. There is a shuttle to terminal 4 which costs only £4.00. I was able to get a good rate as I booked in advance and it was good value specially when you consider the location.

Stayed January 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_Relations-SH, Manager at Sheraton Heathrow Hotel, responded to this review, February 25, 2013
Dear Gerhard K,

Thank you for taking the time to post your good feedback about your last stay at the Sheraton Heathrow on TripAdvisor. Great to see you liked our refurbished public areas, particularly the lobby and the lounge. Thank you also especially for the excellent comments about our team, namely our housekeeping associates.

We all look forward to welcoming you soon again.

Warm regards,

Antoni
Executive Assistant Manager
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Stone, United Kingdom
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed February 18, 2013

We stayed at the Sheraton Heathrow on saturday 26th January, we booked a double room including evening dinner and parking for 21 nights duration including hoppa tickets to heathrow next morning. Check in was quick easy and room was clean comfortable and warm. Parking was good and the hoppa bus took us straight to terminal next morning and waiting time on our return from Malaysia was quick and easy. Would definately stay at this hotel again for convenience and comfort. Our evening meal was also very good, staff were friendly and helpful... have no complaints..

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_Relations-SH, Manager at Sheraton Heathrow Hotel, responded to this review, February 25, 2013
Dear JLB1,

Thank you for all your good comments about the Sheraton Heathrow and for taking the time to post them on TripAdvisor. We are happy to read you found our facilities and our service convenient and comfortable. We aim to offer a warm welcome to all our guests and look forward to have you staying with us soon again in the future.

Best regards,

Antoni
Assistant Executive Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Heathrow Hotel

Address: Colnbrook Bypass, Heathrow Airport, West Drayton UB7 0HJ, England
Location: United Kingdom > England > Greater London > West Drayton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#7 Luxury Hotel in West Drayton
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sheraton Heathrow Hotel 4*
Number of rooms: 426
Official Description (provided by the hotel):
Sheraton Heathrow Hotel is located less than a mile from Heathrow Terminal 5 and is only minutes away from any of the terminals. The Sheraton Sweet Sleeper Bed, The Link at Sheraton, Sheraton Club and Sheraton Fitness powered by Core Performance make it a comfortable choice where guests find a home away from home. A welcoming team of talent always strives to make guests feel special and to create a warm sense of community to be enjoyed by all. ... more   less 
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Also Known As:
Sheraton West Drayton
West Drayton Sheraton
Sheraton Heathrow Hotel West Drayton, Greater London

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