I have come to expect certain things from the Sheraton brand. Service is one of the hallmarks and recognition of Gold and Platinium members is usually something you notice. Not this time.
The check-in was very slow and I had to ask about option bonuses.
Room was comfortable and clean. There were two problems I had to report to management. Light bulbs were missing in two lamps and the mini fridge was shut tight. Maintenance came quickly but did not repair the mini bar.
At the restaurant, service came with a smile but I twice had to keep reminding them about my request for water and for my drink. They were busy that night but patrons should not have to see others being served before you when they arrived after you did.
I also had to correct the bill as my welcome drink had not been taken off. The wait staff promised to rectify it.
At check out the welcome drink was not recognized and I was still being charged for the glass of wine. Top level members should not have to ask for basic efficient service.
- Also Known As:
- Sheraton West Drayton
- Sheraton Heathrow
- West Drayton Sheraton
- Sheraton Heathrow Hotel West Drayton, Middlesex
- Official Description (provided by the hotel):
- Sheraton Heathrow Hotel is located less than a mile from Heathrow Terminal 5 and is only minutes away from any of the terminals. The Sheraton Sweet Sleeper Bed, The Link at Sheraton, Sheraton Club and Sheraton Fitness powered by Core Performance make it a comfortable choice where guests find a home away from home. A welcoming team of talent always strives to make guests feel special and to create a warm sense of community to be enjoyed by all. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Starwood EMEA, Orbitz, Travelocity, Priceline, Tingo, Asiatravel.com Holdings, getaroom.com, Expedia, Otel, Hotels.com and Venere so you can book your Sheraton Heathrow Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.