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Novotel London Heathrow: Traveler Reviews

4.0 of 5
Cherry Lane, West Drayton UB7 9HB, England
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Novotel London Heathrow
Ranked #5 of 12 hotels in West Drayton
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914 reviews from our community

Traveler rating
    231
    410
    179
    60
    34
See reviews for
Families
288
 
Couples
226
 
Solo
140
 
Business
207
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Velbert, Germany
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
“Quite outside but the room was good”
4 of 5 stars Reviewed January 31, 2013

Arrived there after midnight. Not easy to get there by train. Check in without problems. Large quiet room. However, no door to the wet area. If you don't want to be watched showering you should ask for a different room layout before booking.

  • Stayed September 2012, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
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Ask Thomas B about Novotel London Heathrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JihedLejmi, General Manager at Novotel London Heathrow, responded to this review
February 11, 2013
Dear Guest

Thank you for posting your thoughts on here, we really value your feedback. I look forward to welcoming you back at the Novotel London Heathrow.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Haywards Heath, United Kingdom
1 review
4 of 5 stars Reviewed January 30, 2013

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Review collected in partnership with Accorhotels.com

Ask Hooksie01 about Novotel London Heathrow
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
JihedLejmi, General Manager at Novotel London Heathrow, responded to this review
February 11, 2013
Dear Guest

Thank you for taking the time to write a review. I am pleased that you enjoyed your stay at the Novotel London Heathrow and look forward to seeing you again in the near future.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Leicester, United Kingdom
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
“Excellent hotel next to airport”
5 of 5 stars Reviewed January 27, 2013

This hotel is ideally located next to heathrow.
On arrival the reception staff were very helpful and very pleasant.
Rooms are clean very comfortable, I'm fussy about beds as sometimes hotels have really bad mattresses but no complaints here.
The room also has power points for music players ie iPhone,iPad.
The lobby is very modern and has all facilities on hand.
Was a pleasure to stay there and would definitely recommend.
Only bad thing is charging for parking ,

Room Tip: We stayed in room 146 and had no complaints.
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Amanda23-Scotland about Novotel London Heathrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JihedLejmi, General Manager at Novotel London Heathrow, responded to this review
February 11, 2013
Dear Guest

Thank you for your very kind words. They are very much appreciated and my team will be delighted to hear that you enjoyed yourselves in the Novotel London Heathrow. I look forward to welcoming you back at the Novotel London Heathrow.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grimsby
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Would have been 4 out of 5 but one big thing let them down...”
3 of 5 stars Reviewed January 27, 2013

For what I have been paying to stay at the Novotel (£50 per night) I think that's extremely good value, especially considering that the hotel is located near Heathrow airport.

For this price, the quality of the hotel, rooms and facilities are very good. The one BIG thing that is likely to stop me from booking this place again is the water. As soon as I turned on the tap or the shower, the smell of chlorine instantly noticeable. It took me by surprise to be honest. It almost smelt like the swimming pool water was coming out of the tap.

I stayed for 3 nights and after 2 nights the backs of my hands started to break out into a bad rash. Naturally I didn't use the shower on the final night. I just felt it better to wait till I got home.

Room Tip: Get a room near the elevator if you can.
See more room tips
  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Business_and_Leisure about Novotel London Heathrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JihedLejmi, General Manager at Novotel London Heathrow, responded to this review
February 11, 2013
Dear Guest

Thank you for your feedback , I will look into this personally. Feel free to email me on h1551-gm@accor.com to discuss this further and if it would be possible to send me the Room Number for further investigation.

With kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peterborough, United Kingdom
Contributor
20 reviews 20 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
“Typical overpriced Heathrow hotel”
2 of 5 stars Reviewed January 26, 2013 via mobile

Stayed here a few times & reviewed it once before. Unfortunately nothing has changed. Check in dreadfully slow; the all foreign staff (their English language is good, though) have trouble with the hotel's computer software, it still takes ages to check in and check out. Not enough staff on desks during busy periods.
The corridors & rooms all require redecorating in a more modern/ contemporary style. All that happens at this hotel is the wood chip type wall covering just gets repainted, the carpets in corridors & rooms require replacing. The rooms are very old fashioned & not well designed, I could not sleep in the latest room I stayed in due to the drone of the traffic on the M4 close by. I realise this is not within the hotel's remit but with modern double glazing systems this should not be a problem in 2013. The room was reasonably clean. Large car park is a bonus but does cost £7 a night & it feels dark & unsafe at night. The cards given to exit the car park often do not work but by pressing the 'help' button the barrier is lifted quickly.
On the whole the hotel is overpriced, similar hotels in the Heathrow area are more modern & mostly cost less, £151 a night at the Novotel is not cheap. Most guests I would imagine are staying for one night only prior to business travel/holidays from Heathrow airport in this case the hotel is well positioned with regular shuttle buses to terminals.

  • Stayed January 2013
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask Ds1965 about Novotel London Heathrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JihedLejmi, General Manager at Novotel London Heathrow, responded to this review
February 11, 2013
Dear Guest

Thank you for posting your thoughts on here, we really value your feedback. I look forward to welcoming you back at the Novotel London Heathrow.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel London Heathrow

Also Known As:
Novotel London Heathrow Hotel West Drayton
Novotel London Heathrow Hotel
Novotel Hotel London Heathrow
Novotel West Drayton
West Drayton Novotel
Novotel London Heathrow West Drayton, Middlesex
Address: Cherry Lane, West Drayton UB7 9HB, England
Phone Number:
Region: United Kingdom > England > Middlesex > West Drayton
Amenities:
Business Center Fitness Center Pets Allowed Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotels in West Drayton
#4 Family Hotels in West Drayton
#4 Business Hotels in West Drayton
Price Range: $
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Novotel London Heathrow is located in the heart of Heathrow Airport, 30 minutes from Central London. This hotel is ideal for guests on a business trip offering high speed internet access and extensive conference facilities. Close to StockleyPark andtourist attractions such as Windsor Castle and Legoland. Enjoy contemporary cuisine in the pleasant surroundings of our Elements restaurant and lounge bar. Relax in our heated indoor swimming pool and gym at no extra charge. Onsite parking. ... more   less 
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Novotel London Heathrow
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