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“Good airport hotel” 4 of 5 stars
Review of Novotel London Heathrow

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Novotel London Heathrow
4.0 of 5 Hotel   |   Cherry Lane, West Drayton UB7 9HJ, England   |  
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Ranked #5 of 12 hotels in West Drayton
GreenLeadersBronze level
Brisbane, Australia
Top Contributor
51 reviews 51 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
28 helpful votes 28 helpful votes
“Good airport hotel”
4 of 5 stars Reviewed January 15, 2013

We stayed at the Novotel Heathrow Airport after a long-haul flight and found the room quite comfortable and very clean which I would say is the most important factor. We were welcomed on arrival and checked in promptly. As we were tired we were happy to stay in our room and watch tv. Room service was very good - we had a chicken burger which came with salad and chips. We arose early the next morning and went down to breakfast at 5am so we could make our early flight to Manchester. Breakfast was good although the woman who greeted us could have been more pleasant - it was a bit like we were inconveniencing her. Couldn't fault the food, a good range for the price. Taxi was ordered on time. I wouldn't hesitate to stay at this hotel again.

Room Tip: We had a room facing the car park and didn't experience any problems with noise.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JihedLejmi, General Manager at Novotel London Heathrow, responded to this review, February 11, 2013
Dear Guest

Thank you very much for your review. I am delighted that you enjoyed your visit at the Novotel London Heathrow. I noticed your feedback regarding the Breakfast waiter and I will look into this peronally. I look forward to welcoming you back soon.

Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,309 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (150)
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Toowoomba
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 14, 2013

After much travelling around the UK it was fantastic to spend the night in such a beautiful and comfortable hotel before flying back to Australia the next day. The staff were fantastic, food was delicious and the room was lovely. Altogether a great experience and will certainly do it again if we go back to the UK.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JihedLejmi, General Manager at Novotel London Heathrow, responded to this review, February 11, 2013
Dear Guest

Thank you for taking the time to write a review. I am pleased that you enjoyed your stay at the Novotel London Heathrow and look forward to seeing you again in the near future.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Murrells Inlet, South Carolina
Top Contributor
69 reviews 69 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed January 14, 2013

The hotel is OK for a quick overnight at Heathrow. It's a long way from Terminal 5 and the bus service to get there is "rough".

The restaurant needs work. Slow service, wrong orders, over priced, poor quality of food.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JihedLejmi, General Manager at Novotel London Heathrow, responded to this review, February 11, 2013
Dear Guest

Thank you for posting your thoughts on here, we really value your feedback. I look forward to welcoming you back at the Novotel London Heathrow.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glastonbury, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed January 13, 2013

I often give workshops to fellow accountants and this is always our favourite venue. They have a range of conference room sizes, well priced. Their during the day tea break offerings are really good as is lunch 3 courses if you want but nothing too heavy so attendees do not nod off for that graveyard shift just after lunch. Breakfast and evening meal menu above average for a Novotel. The venue consistently gets good results on our feedback forms. Recommended.

Room Tip: Go for higher up
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  • Stayed March 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ho Chi Minh City, Vietnam
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 11, 2013

I have stayed in this hotel maybe 100 times over several years. It has always been consistent. Never great and never bad.

The location is convenient and the staff are always polite and friendly.

A good venue before you fly and a good place for meetings.

Room Tip: I suggest you book through accor's website as they have the best prices in my experience.
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  • Stayed April 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JihedLejmi, General Manager at Novotel London Heathrow, responded to this review, February 11, 2013
Dear Guest

Thank you very much for your review. I am delighted that you enjoyed your visit at the Novotel London Heathrow. I look forward to welcoming you back soon.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed January 11, 2013

Good transfer to and from airport; Walk to the local taven - The Plough which has excellent food and good value for money. Good hotel suited our needs, quiet rooms. Staff attentive.
Internet free for 20mins downstairs

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JihedLejmi, General Manager at Novotel London Heathrow, responded to this review, February 11, 2013
Dear Guest

Thanks for your review. I’m glad you had a good stay with us at the Novotel London Heathrow and I hope to see you on your next trip.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wisbech, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 11, 2013

I recently used the hotel to host a business meeting using their meeting room facilities and also a number of rooms. I was a little apprehensive at first, as when looking for a suitable venue, this hotel was one of the most competitive and priced just above the three star locations in the area; however cheaper than most of the four start competitors. My concern being that I would be disappointed with the service and facilities when I arrived.
This couldn’t be further from the truth. The service we received from everyone was polite, attentive and very efficient. The surroundings provided a relaxed atmosphere for the meetings, break outs and the hotel must have been modernised recently as everything was spotless.
The rooms were also very clean, to a high standard and surprisingly very quiet. If you are looking for a hotel for a short break, a business meeting or airport stop over, it is extremely suitable. Especially as there is an airport hoppa bus providing frequent trips to all terminals.
Two minor issues to consider. Checking in can be a little long winded. 15 minutes! And also request a room not above the entrance as you may get woken by the first few hoppa buses in the morning. Other than that, enjoy.

Room Tip: Not above the entrance, maybe noisy!
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JihedLejmi, General Manager at Novotel London Heathrow, responded to this review, February 11, 2013
Dear Guest

Thank you for your kind comments and compliments. I am delighted that you enjoyed your stay at the Novotel London Heathrow and look forward to welcoming you back again soon.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Novotel London Heathrow

Address: Cherry Lane, West Drayton UB7 9HJ, England
Phone Number:
Location: United Kingdom > England > Middlesex > West Drayton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in West Drayton
#3 Luxury Hotel in West Drayton
#4 Family Hotel in West Drayton
#6 Business Hotel in West Drayton
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel London Heathrow 4*
Official Description (provided by the hotel):
The Novotel London Heathrow is located in the heart of Heathrow Airport, 30 minutes from Central London. This hotel is ideal for guests on a business trip offering high speed internet access and extensive conference facilities. Close to StockleyPark andtourist attractions such as Windsor Castle and Legoland. Enjoy contemporary cuisine in the pleasant surroundings of our Elements restaurant and lounge bar. Relax in our heated indoor swimming pool and gym at no extra charge. Onsite parking. ... more   less 
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Also Known As:
Novotel London Heathrow Hotel West Drayton
Novotel Hotel London Heathrow
Novotel West Drayton
West Drayton Novotel
Novotel London Heathrow West Drayton, Middlesex

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