First time I have posted in some time and unfortunatlye the worst post I hope I ever write - Just taken a short break with my family at the Crwone Plaza Hotel Heathrow, we has booked through Expedia and paid upfront. Arrived at the hotel had a great break staff very attentive, even left a gift from daughter as it was her 9th birthday, problems all started when we checked with the front desk staff and there was nothing to pay and checked out. Imagine 1 week on to our surprise our statement comes in showing they debited our account anyway. Called immediatley to complain to be told it was their error and they would refund straight away. 2 days later still no money, I have received an email from Guest Relations but with no explanation and no apology.
Note to everyone - If booking with Expedia ensure these incompetent fools do not take money regardless, times are tough enough at the moment without being cash strapped by others.
- Official Description (provided by the hotel):
- The newly refurbished Crowne Plaza London Heathrow Hotel is conveniently located for all Heathrow airport terminals including the new Terminal 5. In addition M4 & M40 are only minutes away. The Hotel is just 2 minutes from Stockley Park. Complimentary transfers offered to Stockley Park whilst Bedfont Lakes Business Park is only a short drive away. Crowne Plaza London Heathrow is an ideal base while on Business or to explore Central London, Legoland Windsor, Ascot Racecourse, Wembley and Twickenham. All bedrooms are spacious, modern & equipped with air conditioning and high speed internet. The Hotel offers family rooms & accessible rooms including one with hoist facilities. Why not upgrade to the Club floor with access to Crowne Plaza Club Lounge where you can enjoy complimentary Continental Breakfast, complimentary WiFi in the lounge, drinks & canapés. Crowne Plaza London Heathrow is the place to Meet with 23 meeting and conference rooms for up to 200 delegates. All conference rooms have natural daylight and WiFi. Crowne Plaza London Heathrow is the ideal Legoland hotel for exploring all the park has to offer with journey times to the park of only 20 minutes The Hotels Leisure Club Spirit boasts Heathrow's largest indoor pool, whirlpool, sauna and fully equipped gym and treatment rooms. Uniquely the hotel has a 9 hole golf course. ... more less
- Reservation Options:
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- Also Known As:
- Crowne Plaza London Heathrow
- Crowne Plaza West Drayton
- Crowne Plaza Heathrow
- Crowne Plaza Hotel London-Heathrow West Drayton, Greater London