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“Good Business Hotel but not on the airports doorstep” 4 of 5 stars
Review of Holiday Inn London-Heathrow M4, JCT 4

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Holiday Inn London-Heathrow M4, JCT 4
4.0 of 5 Hotel   |   Sipson Road, West Drayton UB7 0JU, England   |  
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Ranked #7 of 12 hotels in West Drayton
West Sussex UK
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
34 helpful votes 34 helpful votes
“Good Business Hotel but not on the airports doorstep”
4 of 5 stars Reviewed March 24, 2013

There isnt much to complain about with this hotel. It does what it says on the tin. Usual Holiday Inn decor and a very nice oriental restaurant. The breakfast is also usual fare, well presented and fresh - the added bonus is that they have a little pancake machine that made a nice change.
The room was spotlessly clean and very comfortable -bathroom gleaming and plenty of towelrs although the hot water took a little time to come through.
The only real gripe I have is the signage and parking outside the hotel, the parking is very haphazard and its extremely confusing as to where you can park. There are car parking bays everywhere and cars parked up on verges etc! I ended up finding myself nearly driving out of the exit barriers as I ended up there by accident - I had to reverse and start again. On a couple of days I had to drive around the whole site twice before I found a parking space. Not ideal after a long day.
A word to the wise, this is a fair distance from the airport and the main cluster of airport hotels - that said it means its much quieter and far less prone to the sudden rushes that cancelled flights cause for the nearer hotels.
To summarise Decent nights sleep, good food and service marred slightly by the 'free for all' parking.

Room Tip: I would ask for anything above the 4th floor if you want a quiet night as coaches arrive at all hour...
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fiona M, Guest Relations Manager at Holiday Inn London-Heathrow M4, JCT 4, responded to this review, March 28, 2013
Thank you very much for taking the time and trouble to post a review.

We were very pleased to learn that you had an enjoyable stay and found your bedroom to be spotlessly clean and very comfortable.

I was sorry to learn you had difficulty in locating a car parking space, we do have a car park attendant on duty to assist our guests and I apologise that the attendant was not on hand. Our Concierge are also available and can help you.

I do hope that we will have the opportunity to welcome you back to the hotel in the near future and thank you again for your review.

Kind regards

Fiona Mackenzie Andrew
Guest Relations
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (175)
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Honolulu, Hawaii
Senior Contributor
32 reviews 32 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed March 22, 2013

A really handy hotel for Heathrow Terminals 1,2 and 3. Reasonably priced, parking and easy approach from M4. Rooms are fine and clean, haven't tried breakfast or dinner. There is a smarter Holiday Inn nearby but more expensive and no more handy.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fiona M, Guest Relations Manager at Holiday Inn London-Heathrow M4, JCT 4, responded to this review, March 28, 2013
Thank you for taking the time and trouble to post a review of our hotel.

It was good to learn that you found our hotel to be reasonably priced and easy to find from the M4.

We do hope that we will have the opportunity to welcome you back in the near future.

Kind regards

Fiona Mackenzie Andrew
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Top Contributor
59 reviews 59 reviews
51 hotel reviews
Reviews in 43 cities Reviews in 43 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed March 22, 2013

This Holiday Inn is one of three hotels close to Heathrow, a little off the beaten path. Rooms are fine, nothing fancy to speak of short of the blackout curtains (sliding wooden panels) to block out the sunlight. The in-room ironing board and iron set is pretty flimsy. Gym is decent-sized, with about six cardio equipment pieces, some weight machines, and a rack of dumbbells.

Best part for a weary or jet-lagged traveler is the choice of food options. We spent a lot of time in the pub bar, which is fine except it closes early and forces guests out to the main bar / lounge area.

Breakfast is a standard buffet with a made-to-order omelet chef and plenty of other British breakfast fare (beans, tomatoes, etc.). All in all, not a bad stay if you need a place to crash well outside of London.

Room Tip: The second floor is the "executive floor". I don't know if I'm buying that this i...
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fiona M, Guest Relations Manager at Holiday Inn London-Heathrow M4, JCT 4, responded to this review, March 28, 2013
Thank you very much for posting a review.

We do have a very good choice of food and beverage options and I am so pleased you enjoyed these. We have our Main Restaurant serving full English buffet breakfast, lunch and dinner which serves a buffet on some evenings along with a la carte. Our Sampans restaurant is open for dinner serving a Pan Asian menu. Our Callaghan’s bar and Lobby bar each have a menu along with our 24 hour Room Service.

We do hope that we can welcome you back to our hotel on your next visit to the UK.

Kind regards

Fiona Mackenzie Andrew
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fareham, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 19, 2013

Recently stayed here on a stay and park basis. Convenient for all terminals. If you are flying early in the morning from terminal 4 rather take a taxi - only £18. Swift check in. Clean rooms. Good deal as hotel + parking nearly the same price as parking alone. Nice pub with good food just outside the entrance (left).

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fiona M, Guest Relations Manager at Holiday Inn London-Heathrow M4, JCT 4, responded to this review, March 28, 2013
Thank you very much for your review, we are pleased you found our hotel to be good value.

We do hope that you will come back to stay again whenever you are next flying from Heathrow.

Thank you again.

Kind regards

Fiona Mackenzie Andrew
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
denmead
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 18, 2013

This is a very large hotelclose to the airport. The reception area is very spacious & welcoming. On arriving to our room we found it to be very big with good decor& plenty of storage & seating. The bathroom does need a bit of attention as there was black around some of the tiles & paint peeling from the ceiling, but overall it was very clean.
You cannot hear the noise of any planes, so we had a good nights sleep.
The breakfast restaurant was very hectic as there was so many people. There is a great selection of food which you cannot fault. I would recommend that you have a good look at what is available first before serving yourself.I made this mistake & missed a lot of things. Saying this you can go back & help yourself to more but I had eaten by then. I would definetly stay here again.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fiona M, Guest Relations Manager at Holiday Inn London-Heathrow M4, JCT 4, responded to this review, March 19, 2013
Thank you so much for taking the time to post a review of our hotel.

It was good to hear you had a good stay and would definitely come back to stay with us again in the future.

We are pleased you enjoyed your breakfast and please do go back again if you missed anything first time round the buffet.

Thank you again, and we hope to see you again soon.

Kind regards

Fiona Mackenzie Andrew
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belgrade, Serbia
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed March 18, 2013

I recently stayed at the Holiday Inn M4 Jct 4. My experience was not great. The unseasonally cold weather made my stay at the hotel uncomfortable, as the hotel could not accommodate for the change in weather which made the entire hotel cold, from the dining rooms, to the rooms. The water in showers was only lukewarm, so one couldn't even warm up by taking a hot shower. The food in the main dining room was mediocre, as was the food in the pub. There was also only one young lass serving at the pub, so service was slow (she did do her best). One elevator was not working and wait times at the elevators was longer than should have been. I am a Priority Card member and usually will book at Holiday Inns over other hotels because they usually have a good service standard. Unfortunately this hotel, in my opinion, did not reach the standard.

Room Tip: If you wish to go into London and do not wish to pay the higher price Heathrow Express, take a cab t...
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  • Stayed March 2013, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fiona M, Guest Relations Manager at Holiday Inn London-Heathrow M4, JCT 4, responded to this review, March 19, 2013
Thank you very much for your review, we appreciate your feedback.

I was very sorry to learn that you did not have a comfortable stay and please accept my sincere apologies for this.

I will contact you via Tripadvisor to ask for further feedback so I can ensure the necessary remedial action is taken.

Once again, please accept my sincere apologies and I look forward to hearing from you at your convenience.

Kind regards

Fiona Mackenzie Andrew
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Putrajaya, Malaysia
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed March 17, 2013

I had stayed for 1 night. I got the best hotel rate on online booking. The hotel are at excellent location from airport. The room and the services staff are professional and goods. The taxi and bus to airport are available and give me easy access to the city or airport.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fiona M, Guest Relations Manager at Holiday Inn London-Heathrow M4, JCT 4, responded to this review, March 19, 2013
We are so pleased you found our hotel well situated for the airport.

Thank you very much for mentioning our team, it always gives them such a boost.

We do hope that you will be back to stay with us again whenever you are next in the UK.

Thank you very much.

Kind regards

Fiona Mackenzie Andrew
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn London-Heathrow M4, JCT 4

Address: Sipson Road, West Drayton UB7 0JU, England
Phone Number:
Location: United Kingdom > England > Middlesex > West Drayton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Wheelchair access
Hotel Style:
#5 Luxury Hotel in West Drayton
#6 Business Hotel in West Drayton
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn London-Heathrow M4, JCT 4 4*
Official Description (provided by the hotel):
Contemporary and convenient, the Holiday Inn London Heathrow M4 J4 Hotel is just off the M4 motorway at Junction 4, minutes from Heathrow Airport, Terminal 5 and close to Stockley Business Park and Bedfont Lakes. Holiday Inn Heathrow M4 J4 is an ideal base to explore Central London, Legoland Windsor, Wembley and Twickenham. Holiday Inn London Heathrow M4 J4 offers Park, Stay & Go packages including one night's accommodations and car parking for up to 15days. Click hereAll bedrooms are spacious and equipped with air conditioning and high speed internet and wireless access throughout public areas.Our airport hotel is an ideal location for your meetings and conferences at Heathrow. 15 state of the art Academy meeting rooms are self-contained with dedicated and professional support. HSIA and WIFI available with unlimited Starbucks coffee.Workout & unwind in our complimentary Spirit Gym or indulge at one of the best Chinese and Thai restaurants at Heathrow Airport. Try our traditional Irish Pub or our lounge where refreshments are available 24 hours a day. The airport shuttle is 4 p/p each way. ... more   less 
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Also Known As:
Holiday Inn London-Heathrow m4, Jct 4 Hotel West Drayton
Holiday Inn West Drayton
West Drayton Holiday Inn
Holiday Inn London-Heathrow M4, JCT 4 West Drayton, Middlesex

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